Tashana Brown- O’Connor

** ***** ******,

Kingston 8

Tel: © 876-***-**** (h) 876-***-**** Email: ad2sz5@r.postjobfree.com Objective: To capitalize on new experiences by way of being creative and innovative. Hence, my knowledge, skills, and Capabilities will play a major factor to achieve the company’s goals and objectives. Education:

2006 - 2008 Excelsior Community College- Associate Degree in Tourism Hospitality and Entertainment Management, Majoring in Accommodation INCOMPLETE

2001 - 2006 Oberlin High School- CXC, High School Diploma 1996 - 2001 Paisley All-Age School General Studies Certificate:

Customer Service Supervisor/Administrative Assistant HEART/NSTA Trust Level 2

Housekeeping HEART/NSTA Trust Level 2

Wedding Planner HEART/NSTA Trust Level 2 PENDING

Data Entry Processor HEART/NSTA Trust Level 2 PENDING Social Media Marketing HEART/NSTA Trust Level 2 PENDING Experience:

December 2020- Present Ambiance Boutique- Kingston Jamaica Wedding Planner

• Provides vendor referrals and negotiates contracts; schedules and attends all vendor meetings.

• Creates detailed timelines and floor plans.

• Helps determine and manage your budget.

• Attends site tours and menu tastings.

• Brainstorms style ideas and coordinate design details.

• Coordinates hotel room blocks and transportation.

• Manages the rehearsal.

• Oversees everything on the wedding day (makes sure everyone adheres to the timeline, handles snafus, manages vendors, and executes your vision on-site). April 2015- August 2020 City View Hotel – Smokey Vale St. Andrew Administrative Assistant / Assistant Manager and Housekeeping Executive

• Direct the administration of all housekeeping services for guest rooms, public and staff areas.

• Ensure the highest standards of sanitation, safety, comfort, and aesthetics.

• Direct all housekeeping department projects and programs.

• Supervise all housekeeping employees, hire and discharge, plan and schedule daily work.

• Make and confirm reservations

• Conduct guests’ registration

• Guest check-in and out

• Prepare staff weekly work schedule

• Prepare staff sign-in register and

• Plan and manage events

• Prepare and modify events’ contract

• Schedule and chair meetings with h client

• Manage correspondence

• Keep p record of rooms and venue availability

• Respond to guests’ queries

• Provides general information to walk-in clients

• Monitor emails, website and social media

• Collect payments from guests/clients

• Make payment to supplier

• Coordinate appointments and visits for tours of the venue

• Monitor and manage online account

• Monitor and manage sage 50 accounting system

• Upload salary via online banking

May 2013 – April 2015 Caribbean Solar Energy Ltd – 38 Cassia Park Rd Kingston 10 Sales Executive:

• Services existing accounts obtain orders, establishes new accounts by platoons, and organizes daily work schedules

to call on existing or potential customers, sales outlets, and other trade factors.

• Adjusts content of sales presentations by studying the type of customers, sales outlet, or trade factor.

• Focuses sales efforts by studying existing and potential volumes of dealers and customers. Submits orders by referring to price-lists and product literature.

• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans,

and monthly and annual territory analyses.

• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery

schedules, merchandising techniques, etc.

• Recommends changes in products, service, and policy by evaluating results and competitive developments.

• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making

recommendations to management.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional

publications; establishing personal networks; participating in professional societies.

• Provides historical records by maintaining records on area and customer sales.

• Contributes to team effort by accomplishing related results as needed. August 2010– April 2013 Home Automation Systems Ltd – 38 Cassia Park Rd Kingston 10 Administrative and Dispatch Supervisor:

• Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures.

• Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office

layout, and budgetary and personnel requirements; implementing changes.

• Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities.

• Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

• Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining

equipment inventories; evaluating new equipment and techniques.

• Provides information by answering questions and requests.

• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and

expediting orders for supplies; verifying receipt of supplies.

• Completes operational requirements by scheduling and assigning administrative projects; expediting work results.

•

November 2009 – August 2010 First Choice Pharmacy – 30b Portmore Mall St Catherine Pharmacy assistant and cashier:

• Customer Service Representative to internal and external Customers, Filing, Typing,

• Liaison with Contractors & Suppliers, Monitor pharmacy helpdesk request (over the counter)and

prepare monthly report,

• Administer the pharmacy files and documents

• Maintain and update the pharmacy data base for all customers personnel

• Ensure all legal documentations are properly kept for new and renewal dates,

• Take customers complaints, Prepare Purchase Orders, Invoices, Estimates and Cheque Requisitions

• Assist customer with their purchasing.

December 2008 - November 2009 The Sunset Inn Hotel – 1a Altamont Crescent Kingston Receptionist/Front desk operator

• Responsible for checking guests in and out of the Hotel.

• Issues room keys, pamphlets, discount cards, etc.

• Works in conjunction with the bell staff to assist guests to their rooms.

• Answers various questions from guests.

• Arranges transportation for guests.

• Computes bills, collects payment and makes change for guests. Makes coffee in the morning for guests.

• Arranges for champagne to be sent to rooms when appropriate.

• Runs various reports on the computer for management. Other duties as assigned.

• Prepare Monthly report -Year to Date Sales and Rental

• Generate letters, prepare purchase orders, calculate sales and rental commission earned, Update and create sales files, Receipt commission received, prepare invoice and request payment for guest. Follow through with customer’s calls being transferred to agents. May 2007 - 2008 Lake Shore Lodge and Aspen Lodge- Estes Park Colorado Housekeeper

• Clean guest rooms, lobbies, elevators, hallways and public space

• Make beds

• Stock bathrooms

• Prepare linen and laundry

• Empty trash bins

• Maintain hotel facilities, such as the gym, game room, salon and conference rooms. May 2007-2008 The Grub Stake –Estes Park Colorado

Food counters attendant and Hostess

• Clean, unwrap, slice and trim foodstuffs by means of manual and electric appliances

• Prepare food for instance sandwiches, hamburgers, salads, milkshakes and ice cream dishes

• Ensure tables are correctly set, side stations are tidy, and side work is appropriately completed • Reset tables with flatware and napkins

• Assist with early guest complaints and notify manager on duty immediately

• Provide timely, pleasant, and polite food and beverage service to guests

• Thank guests for dining at the eating place

• Maintain sanitation of the restaurant including floors, tables, ledges, and counters

• Maintain awareness with menu items and specials

May 2007-2008 McDonald

Food counters attendant and cashier

• Clean, unwrap, slice and trim foodstuffs by means of manual and electric appliances

• Prepare food for instance sandwiches, hamburgers, salads, milkshakes and ice cream dishes

• Ensure tables are correctly set, side stations are tidy, and side work is appropriately completed

• Reset tables with flatware and napkins

• Assist with early guest complaints and notify manager on duty immediately

• Provide timely, pleasant, and polite food and beverage service to guests

• Thank guests for dining at the eating place

• Maintain sanitation of the restaurant including floors, tables, ledges, and counters

• Maintain awareness with menu items and specials

Qualification

• Associate degree in Hospitality Tourism and Entertainment management

• CXC Subjects at General Proficiency Level

Training:

Technical and Professional Skills:

• Microsoft Office Suite, Corel draw, typing, multi-task oriented, Communicating and concisely, both written and orally, analytical thinking, Team Oriented, Innovative individual, Identify and capture the voice of the customer (VoC),

• Store and manage data obtained concerning clients and their records,

• Maintain a high degree of versatility and confidentiality, work independently and accurately

with

• attention to details, open communication channels with all internal customers,

• Utilize own initiative and Adopt to different surroundings, willing to work flexible hours. Interest: Plan/Organizes, Entertainment, Socializing, Reading, Computer surfing, Playing Netball, and listening to music.

References:

Dwight Sanderson (Justice of the Peace)

Seaton District, Mt Regale St. Mary

Telephone: 876-***-****

Pastor E. Ford (Minister of Religion)

Spring valley Tower Isle, St Mary

Telephone: 876-***-****

Contact this candidate