ELBA TORRES

*** ******** ** *** * Brooklyn NY ***06

Cell: 347-***-****

Email: ad2syu@r.postjobfree.com

OBJECTIVE:

Highly dedicated and resourceful individual looking to secure a position as a Manager that will allow the use of outstanding conflict

management and interpersonal skills and make a positive contribution to a company.

SKILLS AND QUALIFICATIONS:

Trained in interpersonal communication skills; general knowledge of techniques of supportive counseling; able to develop, implement, coordinate, and supervise a program within the framework of policies; able to secure information and develop release plans; able to prepare diagnostic studies; able to work with other institutional employees on a matter of inmates behavior; proficient in collecting and evaluating factual information; proficient in preparing S.S. reports, budgets reports, section-8 contracts; able to independently conduct group guidance sessions; knowledgeable of fork lift, manual pallet jackets, chemical control and safety regulations; able to enforce criminal statutes and judicial sanctions; able to exercise appropriate force to establish control over individuals; trained in firearms proficiency, self-defense, management of medical emergencies; proficient in developing and maintaining files; knowledgeable of BOP inmate information and BOP computer system; proficient in maintaining T&A records; special abilities for alertness; prepare files, familiar with all safety procedures; knowledgeable of search procedures of persons; able to handle stress and exposure to potentially dangerous situations. Terrorist Training, National Crime information Center, CPR, and Affirmative Action Program. Computer literate: proficient in Lotus, Excel, WP, MS Word. Bilingual: English, Spanish.

PROFESSIONAL EXPERIENCE:

FEDERAL BUREAU OF PRISONS, New York, NY

Correctional Counselor (Detailed) 04-01-2017-Present

As Counselor I have processed inmates thru the intake process, and interviewing newly admitted inmates. I am familiar with CIM policy and I am CIM certified. I am also process involved with pre-release programs and unit pre-release activities. I am familiar with inmates assigned to my caseloads and with the inmate assignments or inmates work detail. I have immediately resolved inmate conflicts on serval units throughout mediation, and counseling to resolve internal or external conflicts. I have provided anger management for pre-trial inmates and have provided on the spot counseling to other inmates throughout the institution. I am an active member of Unit Disciplinary Committee at Metropolitan Correctional Center. I have process disciplinary reports and have chaired the process. After processing the disciplinary process I have spoken and assisted inmates housed in Administrative Detention and Disciplinary areas in special housing. I have maintained records of all Admission & Orientation, maintained records of daily counseling activities. Maintain log books of inmate calls, legal mail, and running a daily rosters to monitor inmates work details. Assist with the security inspections to ensure that the institution is within sanitation and security policy. I have served as a liaison for inmates when they needed assisted with: Trust Fund needs and activities, Correctional System Management area which involve out going/incoming mail and inmate property. I have served as a buffer between inmates to communicate with all staff as well as administrative matters. I have also processed financial responsibility coordinator for the unit. I am N.C.I.C certified, therefore, I have processed all inmates visiting form the National Criminal Information Center, and informed my Supervised if any alerts arise. I conduct daily rounds of the housing units to inspect any sanitation and security concerns. I have held different correctional position in emergency situations from outside post to conducting massive shake downs to check for contraband, or conducted mass interviews caused by conflicts on the unit. I have thru conflict avoidance and mediation resolved inmate assaults or further altercations. I have extensive knowledge of sentry, Administrative Remedy Process, Intake Screening Procedures as well as where in general population can an inmate be housed. I have made immediate decisions to assist inmates as well as staff to resolve conflicts or avoid issues. I have followed BOP policy by instructing inmates what are the rules and regulations of the institution. I am familiar with Special Housing Units, and how important is the Central Monitoring Inmate System. Throughout the years in the BOP, I have developed a good communication with many inmates therefore, I am able to have keen insight when the inmates behavior has changed and why the behavior has changed. I am quick to listen to inmates when showing signs of aggression therefore respect has developed to influence the inmates to listen.

Unit Secretary (Full-time) 05/2013-2017

Performing secretarial duties as assigned by Unit Manager; handling routine inquiries from both staff and inmates; determining the nature of requests; taking requests for appointment with supervisor and staff; maintaining calendar of appointments; providing technical assistance; answering questions regarding the general nature of correctional programs; screening telephone calls; directing callers to the most qualified staff member; assisting supervisory staff in procedural problems; providing information on status of reports etc; determining whether or not to release the information; distributing incoming/outgoing correspondence; screening materials prior to distribution; reviewing correspondence prepared for supervisors; checking reports for conformance to procedural requirements; maintaining logs showing the status of actions; ensuring all documents are properly signed; creating inmate central file; maintaining strict accountability of central files; preparing team and parole dockets, release paperwork, transfer packets; preparing letters, requests, reports; maintaining appropriate inmate admissions, release and assignments rosters, logs;

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transcribing meeting minutes; organizing filing system; retrieving and distributing a variety of encrypt Electronic Mail System; preparing time and attendance records; collecting statistical data; requisition office supplies; maintaining overall security of the institution; supervising inmates; update inmates status, prepare log count of files on daily basis, prepare releases paperwork, contact community corrections for inmates status, contact probation for inmates releasing into the community, prepare supervised release plan, route all release and transfer paperwork, keep track of all out going files, prepare victim notification system for inmates releasing to the community, create and type finger print card for inmates releasing to community corrections. prepare and sent out victim notification of inmate release, prepare a transfer order, document and track all releases on schedule, responding to institution disturbances; conducting visual searches of inmate work and living areas; assisting religious services; preparing individual inmates release paperwork and providing supporting documentation; conducting a census count of all files at the end of the week; maintaining security of the institution; helping inmates to view problems objectively and to deal with them realistically; preparing special progress reports for parole, probation, transfer; making appropriate recommendations; corresponding with supervisor regarding inmates cases. policy considering inmate releasing considering the victim notification system, preparing identification cards for inmates working outside the prisons, assist with central inmate monitoring system paperwork, Prepare Supervised release paperwork, collect and comply all information for unit discipline committee, prepare financial form for inmates releasing into the community, preform case work related duties write reports for unit team to review regarding inmate custody level, inform inmates of any outstanding fines prior to their release, contact community companies like Osbourne, or Fortune Society for inmate reentry back into the community.

Account Technician/ Financial Technician 09/2000

Wrote all inmates BP-199 on a report and sent information through the Finance Management System; maintained the journal of cash transactions for all released inmates; maintained files of all inmates transaction (sales, inmate pay and I.T.S.); checked all daily roster for releases, whereabouts, transfers from other institutions; processed all transactions accordingly; in case of inmates transfer – downloaded the money from the FPPOF into the AB System; maintained records on all commissary transactions sales and credits; closed out activities for the day; tracked monthly and quarterly commissary purchases and reviewed all inventory stock records; posted daily transactions to general ledger; reconciled all commissary sales, inmates telephone system and inmates account; processed all (FMIS) reports for inmate financial responsibilities; assisting in monitoring inmates pay; posted all inmates transactions provided with BP-199 to remove from inmates account; responded to all inmates requests within 3-5 days in writing; reconciled general ledger with FFPOS by cross checking the commissary balances; prepared new inmates telephone accounts by using Sentry System to obtain information; provided inmates with pac number to use for any commissary purchase; posted all release inmates to general ledger; posted the release information to FPPOS system and then upload the information to A2B to process a check to be sent to inmate location; maintained a journal of all inmates collection processed in releasing and discharging area; posted all transaction for the day immediately into the FPPOS system; sent the collection to U.S. Treasury along with the Certificate of a deposit following all regulations; prepared all files for end of year reconciliation; archived all unnecessary files; maintained receipt book updated; kept a log of all book receipt disbursed; supervised inmates in living quarters, dining areas, recreational activities, visiting rooms; observed and analyzed abnormal behaviors in the institution; documented and informed the appropriate supervisor; enforced all rules and regulations; conducted a census for inmate accountability; logged in all abnormal behavior and any security concerns; conducted random checks of all inmates and locks, doors. Kept track of all expenses; reconciled all payments and shipments; prepared budget reports to show balance on all purchase orders; created a monthly report system; provided balances of all contacts; maintained a daily account status; reported any shortage, overage; investigated any errors; contacted financial center for any discrepancies; monitored shipments and maintained log of all balances for contracts expenses with follow up letters; researched vendors who had opened purchase orders; closed out contracts; created receiving reports; maintained a numerical filling system for all receiving reports processed; created an electronic filing system. Informed constituency of all activities and concerns that the group may have; coordinated meeting for the committee; coordinated presentation for staff; followed guidance that evaluate each vital function identified for the agency function; selected and reviewed some credit statements; reviewed supporting documents over a period of time; reviewed the Affirmative Employment Program bulletin board to provide information to staff; prepared operational review program documentation, meeting minutes, flyers, contact logs; prepared EEOS MD-715 and quarterly reports (expenses, statistics, all posting); provided speakers for workshops; provided oral presentation to chairperson and committee; collected information for the assigned group of inmates reflecting developmental factors; reporting the inmates progress, readiness or lack of readiness for release; presented cases to Unit Team.

EDUCATION:

John Jay College, New York, NY 06/2000

Bachelor’s Degree in Criminal Justice (Minor: Police Science)

Credits earned: 138 Semester Hours

John Jay College, New York, NY 06/1997

Associate’s Degree in Police Science (Minor: Criminal Law) Credits earned: 70 Semester Hours

FEMA CERTIFICATES:

ICS-200 Introduction to the Incident Command System for Law Enforcement

IS-00700 entitled National Incident Management System

IS-00800 entitled National Response Framework, An Introduction

IS-00704 entitled NIMS Communications and Information Management

IS-00703.a entitled NIMS Resource Management

References: Available upon request