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Customer Service Real Estate

Location:
Louisville, KY
Posted:
January 15, 2024

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Resume:

Ashley Parrott

**** ******** *** **

Louisville, KY 40204

502-***-****

ad2sxt@r.postjobfree.com

About Me:

I am dedicated to going the extra mile, willingly taking additional shifts and staying extra hours to ensure tasks are completed and to contribute to the success of the company, prioritizing excellent customer service driven by customer happiness and satisfaction. With over 20 years of experience in real estate, including a tenure in Las Vegas from 2004 to 2015 and subsequent roles in Louisville, I am open to serious job offers. Beyond real estate and property management, I bring experience in serving, banquet service, serving at many music festivals, Derby, working Subway, Bearnos Pizza, many food truck venues and warehouse roles. I am open to exploring various positions, including part-time or full-time opportunities.

Skills

Microsoft Office • RealPage • CSR Systems • PowerPoint • Excel • MLS Yardi • Yardi Breeze • Outlook • Management Experience • Excel • Customer Service Skills • Data Entry • Food Services • Microsoft Word • Clerical Experience • Front Desk • Administrative Experience • Phone Etiquette • Office Manager Experience • Office Administration • Customer Service Representative • Client Management • Client Relationship Management

Experience

Sun Residential Property Management

Assistant Manager & Leasing Manager

May 2022-June 2023 Louisville, Kentucky

●Managed diverse properties across multiple locations, ensuring high occupancy rates (97.5% to 98%+) and effective leasing strategies, with rental prices ranging from mid-$700s to $3600 per month.

●Perform diverse daily tasks, including front desk responsibilities, phone and email management, pre-qualifying and assisting tenants, coordinating appointments, handling advertising, and conducting showings across various scattered sites, requiring effective multitasking.

●Manage financial transactions, address maintenance orders, and oversee data entry in the CRM system, while efficiently resolving issues and meticulously processing applications, including background and credit checks, PVA verification, and comprehensive screening of rental history, job history, and income.

●Managed end-to-end lease processes, from creation and scheduling moving-ins to conducting walk-through inspections and handling data entry in Yardi, including processing and renewing leases, running sex offender checks, creating renewal materials, and implementing timely reminder letters; additionally, performed weekly renters insurance verifications.

Capreit Property Management

Marketing & Leasing Manager

February 2020- February 2022 Louisville, KY

●As Lead Leasing Specialist, achieved leasing goals by collaborating with the corporate office on goal setting and techniques, implemented successful marketing strategies, screened tenants, managed lease agreements, and resolved conflicts between landlords, tenants, and management. Additionally, designed model apartment interiors, oversaw lead distribution in the CRM system, conducted daily follow-ups with potential leads, and played a key role in training new hires and assisting in the opening of newly acquired apartment complexes until the business was sold in February 2022.

Amazon

Warehouse picker, packer, trainer. tote replenishment line operator.

December 2018- July 2019 Jeffersonville, IN

●Joined the facility hub in 2018 during the Christmas peak season, excelling in high-value areas like jewelry by consistently ranking in the top 5 pickers for accuracy. Progressed to various departments, becoming a versatile floater trained in scanning, elevator operation, tote replenishment, sorting, and packing.

Third Turn Catering

Catering Lead

March 2018-December 2019 Louisville, KY

●Proactively addressed individual guest needs, prepared food and design setups for diverse events, ensured cleanliness in the workplace and dining area through daily tasks, and executed delegated responsibilities in alignment with departmental and company standards. Also, provided oversight and assistance in Banquet Food & Beverage functions, offering direction and training during outdoor seasonal events.

Elite Realty

Realtor, Property Manager and Buyer/Sales Agent

August 2008 to August 2015 Las Vegas, NV

●Developed and implemented a real estate investment program, optimizing property value with minimal client interaction. Managed international investor accounts, specializing in courthouse auction cash purchases, REO's/foreclosures, short-sales, resale, and new construction for both single-family and multi-family properties. Established a robust referral-based network through proactive outreach to previous contacts and active participation in networking events.

Education

●South Oldham High School in Graduated 2001

● American Career Institute Graduated with an Associate's Degree in Urban Planning. Took Real Estate License & Real Estate Law in Las Vegas Nevada in 2004



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