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Business Operations Customer Service

Location:
Staten Island, NY
Posted:
January 15, 2024

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Resume:

JONATTAN GRANEROS

ad2sxb@r.postjobfree.com 347-***-**** Staten Island, NY 10303

PROFESSIONAL SUMMARY

Experienced Accountant proficient in laws and procedures governing business operations, tax filings and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on business operations. Emerging accounting professional ready to develop career foundation with expanding operation. Dedicated to keeping records accurate and controls tight to meet all business needs. Systematic and well-organized with strong attention to detail, mathematical acumen and GAAP knowledge. Adept at managing budgets, payroll, invoicing and all other general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines. Fastidious in tracking all expenses and reconciling accounts.

SKILLS

Athletic training and coaching

College athletics

Critical thinking

Customer service

Training & Development

Intuit QuickBooks specialist

Tax Accounting Specialization

Advanced Bookkeeping Skills

Cash Flow analysis

Bookkeeping

Customer assistance

Refund Handling

Basic math skills

Cash register systems

Cash Handling

Currency counting

Refunds and exchanges

WORK HISTORY

Goalkeeper Beyond F.C. - New York, NY 01/2012 - CURRENT

Elected to team's Leadership Council following freshman year.

Helped new team members acclimate to procedures, collaborate with fellow athletes and enhance competitive performances.

Attended all practices, meetings and workouts on time.

Determined areas in need of improvement and optimized strategies to strengthen performance.

Maintained professionalism when attending charity, sporting and media events as team representative.

Goalkeeper CSR Espanol - Buenos Aires, Buenos Aires 11/2010 - CURRENT

Managed time effectively while traveling for games, attending practice and going to classes.

Maintained professionalism when attending charity, sporting and media events as team representative.

Worked with coaches and trainers to understand and implement improvement strategies.

Monitored competitor activities to assess strategies and gain advantages in future matches.

Determined areas in need of improvement and optimized strategies to strengthen performance.

Presented programs to clubs and other community organizations to highlight soccer program.

Cashier Kohl's - Staten Island, NY 01/2020 - 12/2020

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Counted cash in register drawer at beginning and end of shift.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Assisted customers by answering questions and fulfilling requests.

Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.

Used cash registers and POS systems to request and record customer orders and compute bills.

Sales Associate Walmart - Bayonne, NJ 01/2019 - 01/2020

Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Engaged with customers to effectively build rapport and lasting relationships.

Educated customers on promotions to enhance sales.

Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.

Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.

Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Sales Associate Macy's - Staten Island, NY 09/2012 - 12/2018

Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Engaged with customers to effectively build rapport and lasting relationships.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Educated customers on promotions to enhance sales.

Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Prepared merchandise for sales floor by pricing or tagging.

Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.

Bookkeeper Barraza Style - New York, NY 08/2012 - 09/2016

Established QuickBooks accounting system to reflect accurate financial records.

Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.

Verified postings to ledgers to confirm accurate entry and account balances.

Maintained current knowledge of store promotions and highlighted sales to customers.

Used POS system to enter orders, process payments, and issue receipts.

Junior Accountant Grupo Rescourso - Bayonne, NJ 10/2008 - 08/2010

Reviewed financial documents to verify accounting data and mathematical accuracy.

Submitted weekly cash flow report that showed inflows, outflows and projections to controller.

Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.

Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.

Delivered comprehensive tax documentation required for accurate individual and corporate returns.

EDUCATION

Berkeley College, New York, NY 06/2011

BBA: Accountant



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