KEITH W. DORSEY

706-***-**** · ad2swh@r.postjobfree.com

**** ****** ***** ** ********* GA 30815

Qualified supervisor with 5 years of experience in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 6 years retail experience in a fast-paced, team-based environment. Supervisor excelling at customer satisfaction and retention. Pre- and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Assistant supervisor driven to exceed sales goals and build long term relationships with customers.

SKILLS

● Trusted key holder

● Quick learner

● Exceptional communication skills

● Creative problem solver

● Strong client relations

● Floor set design expertise

● Cash flow management

● Shipping and receiving professional

● Credit card processing

● Multi-line phone talent

● MS Windows s proficient

EXPERIENCE

11/2021 – 7/2022

LICENSED CDL TRUCK DRIVER, GREEN GUY TRUCKING

● Drives state to state picking up and dropping off loads.

● Safety is priority and I make sure to adhere by all required state and highway law. 02/2021 – 11/2021

LICENSED CDL TRUCK DRIVER, PAUL TRANSPORTATION INC

● Drives state to state picking up and dropping off loads.

● Safety is priority and I make sure to adhere by all required state and highway law. 9/2019 – 2/2020

LICENSED CDL TRUCK DRIVER, C.R. ENGLAND

● Drives state to state picking up and dropping off loads.

● Safety is priority and I make sure to adhere by all required state and highway law. 2/2019 – 9/2019

SECURITY OFFICER, SECURITAS SECURITY PROFESSIONAL, AUGUSTA, GA

● Monitor visitors, truck traffic & parking lot

● Perform periodic vehicle & employee search

01/2007 – 02/2013

REMOTE CRANE OPERATOR, BETHLEHEM STEEL MILL PHILADELPHIA, PA

● Stamped metal plates with identifying codes to be shipped to various locations.

● Operated the pic and lift.

● Changed blades on the machines

● Maintained inventory

● Made sure materials and supplies were documented

● Identified, pulled, packed and loaded received shipment.

● Recorded inventory’s location into database for easy lookup 03/2002 – 12/2007

SHIFT SUPERVISOR, CVS PHARMACY, PHILADELPHIA, PA

● Served as liaison between customers, management, and sales team

● Scheduled weekly inventory pickups and deliveries with vendors

● Managed variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

● Implemented marketing strategies which resulted in 20% growth 06/2000 – 03/2002

FORKLIFT OPERATOR, MAR TERMINAL, NORFOLK, VA

● Shipping and receiving

● Forklift operator

● Loaded and unloaded railcars with bales of raw rubber EDUCATION

10/2019

CDL CERTIFICATE, PREMIER TRUCK-DRIVER TRAINING SCHOOL INC 06/1979

HIGH SCHOOL DIPLOMA, UNIVERSITY CITY HIGH SCHOOL

09/1979 – 12/1984

MILITARY, UNITED STATES NAVY

REFERENCES UPON REQUEST

2

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