Technical Support Customer Service
Resume:
Joseph Aguirre
*** ****** ** ********* 630-***-****
Duncanville, TX 75116 e-mail: ad2svr@r.postjobfree.com
Summary of Skills:
Bilingual professional experienced with fast-paced environments, demanding strong organizational, technical and interpersonal skills, with a commitment to superior customer service
Work Experience:
AccuTemp Product, Inc. April 2018 – December 2023
New Haven, IN Technical Service Trainer
Provided support to customers, sales team, and field technicians reporting equipment issues.
Engaged with customers via phone, email and remote video
Schedule service with a third-party service agency when issues cannot be corrected by phone.
Log all calls, for follow-up and service history purposes in the proprietary CRM software.
Communicate with all parties via telephone or email for the successful resolution of all incidents.
Provide onsite training to clients like HEB, Universal Studios, various ISDs in Texas and Florida.
McGrath Automotive Group February 2016 – 2018
Elgin, IL Business Development Specialist
Established new and maintained existing clients for the third largest Auto Group in Illinois.
Created social media marketing campaigns to increase floor traffic and sales.
Certified Nissan Sales representative trained in Honda, Acura, Nissan, Infiniti, and Audi brands.
Exceeded minimum monthly requirements of 120 daily calls, 60 appointments and 20 sales.
Managed relationships with Spanish speaking clients from first call to final delivery of their vehicle.
Used VinConnect, DealerSocket, and CRM software to record sales leads follow up.
Utilized effective sales techniques and provided White Glove Service to ensure customer satisfaction.
Tivoli Ristorante June 2008 – December 2016
Executive Chef/Managing Partner West Chicago, Illinois
Developed restaurant concept, opened, and managed an Italian restaurant, bar and café.
Created recipes, formulated yields, sourced ingredients, determined food costs, and set prices.
Obtained licenses, permits, certifications and lines of credit with vendors and suppliers.
Established job descriptions, pay rates, hired and trained staff for all positions.
Provided continuous on-the-job training for staff and coached staff in best practices.
Created weekly schedules for 18 employees (5 servers, 3 bartenders, 8 cooks and 2 hostesses).
Used daily sales tracking to adjust purchases and labor to ensure profitability.
World Wrestling Entertainment August 2005 – June 2008
Hospitality Services Manager Stamford, Connecticut
Managed the catering operations of the WWE RAW and Smackdown television shows.
Supervised a staff of 8 to ensure consistent delivery of food all day for 300 support staff.
Ensured compliance with all WWE operating standards and governmental health regulations.
Maintained levels of food, beverages, supplies and equipment in a different city each week.
Ensure that our celebrity athletes receive delicious and nutritional meals, based on physician
recommended diets and individual athletes training regimen in a timely and consistent manner.
Education:
Joliet Junior College Joliet, IL
Associate of Arts – Hospitality Management 1991 – 1993
Associate of Arts – Culinary Arts 1991 – 1993
References for Joseph Aguirre
AccuTemp Products, Inc..
11919 John Adams Pkwy
New Haven, IN 46774
Call Center: 800-***-****
Andy Sojak – Technical Service Manager
www.accutemp.net
McGrath Nissan
945 East Chicago Street
Elgin, IL 60120
Molly McGrath, Co-Owner
https://www.mcgrathnissan.com/
Tivoli Ristorante
956 N Neltnor Blvd # 320,
West Chicago, IL 60185
630-***-**** Former Partner – Tom Fawell
Kurt Lesko – Executive Chef/Partner
www.tivoli-ristorante.com
WWE World Wrestling Entertainment
1241 East Main Street
Stamford, CT 06902
Bob Schneeberger, VP of Operations
630-***-**** office
630-***-**** cell
www.HDGCatering.com
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