BRYANT IRIELE

Los Angeles, California +310-***-**** ad2svl@r.postjobfree.com linkedin.com/in/bryant-iriele-5845056a PROFESSIONAL SUMMARY

Enthusiastic and value-driven Data Analyst with five years experience in data analysis, data visualisation, business analytics and the ability to extract values, solve business problems, and build on tools and automation processes used for improvement. I strive to analyse projects in order to better understand customer behaviour in regard to product and financial performance. I am highly skilled at gathering, arranging,analysing and disseminating different statistical data formats for improved information management systems and decision-making processes. Passionately aim to improve my self development and professional growth by staying organised and keeping up to date with industry trends. My goal was to help maximise product performance, by using real-time status update and visibility, support collaboration with internal and external product management teams while driving for key strategic innovations. SKILLS

● Data Analytics

● Customer Service

● Time Management

● Business Analysis

● Business Intelligence

● SQL

● Client Relations

● Effective Communication

● Python

● Critical Thinking

● Process Improvement

● Risk Assessment

● Project Management

● Strategic Planning

● Conflict resolution

● Financial Modeling

● Leadership

● Data Modeling

● Microsoft Office

● Statistics

● Data Mining

● Data Visualization

● Tableau

● Machine Learning

● Data Warehousing

● Data Management

● Quality Management

● Process Mapping

● Data Processing

PROFESSIONAL EXPERIENCE

Risk Management Quality Engineer - Silver Lake Medical Center, (Los Angeles), CA Jan 2019 – Feb 2020

• Collaborated with teams while analysing industry workflow to monitor data and use key points to support a measured approach in adapting and implementing risk management within the organisation.

• Reviewed feedback on new management performances and openings in a laboratory environment which led to cost saving and customer loyalty.

• Created guidelines and continually improved procedures by carefully monitoring work instructions to ensure reliable, repeatable results.

• Validated and determined root cause for failure mode processes using statistical techniques that resulted in recommendations for new design changes.

• Headed and supported quality improvement initiatives such as process and product characterization that led to continuous cost improvements.

• Analysed, created, and implemented management systems approaches with customer requirements investigating product complaints, identification, and specifications.

Account Manager - Telecom Inc. Long Beach, CA Feb 2018 – Apr 2019

• Produced 100 percent client retention and satisfaction by providing excellent support and an unwavering willingness to assist partners with any concerns.

• Developed and nurtured long-term relationships with key management within the customer organisations using CRM softwares.

• Met sales quota by identifying leads and taking clients through the sales process from start to finish.

• Oversaw customer account management, including negotiating contracts and agreements to maximise profit.

• Developed trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

• Guided all administrative duties for the commercial and project management teams while appealing to customers to provide better information to address their needs. Service Desk Engineer/ Information Technology - West Virginia University, Morgantown, WV Nov 2017 – Jan 2018

• Provided tech support to University Students, faculty, staff, and members.

• Assisted with the specification, development, research and evaluation of services standards.

• Enhanced expertise by leading cross-functional teams to identify risks, implement risk control measures, and document a robust and living Risk Management File.

• Oversaw statistical reports and documentation, including records of problems or issues and escalating issues when appropriate.

• Oversaw over 60 service requests per week while resolving at least 80% of calls.

• Established consistent requirement, risk management, and testing traceability for the timely completion of new product launches and design changes for on-market medical device products. EDUCATION

• Master of Business Administration, Westcliff University, Irvine, CA November 2021 – Fall 2023

• BSc Industrial and Management System Engineering, West Virginia University, Morgantown, WV 2018 PROFESSIONAL AFFILIATION AND CERTIFICATION

Student Ambassador – Westcliff University- January 2023 - Present https://www.westcliff.edu/life-at-westcliff/student-ambassadors/ Change Strategy Interactivity Foundation April 2022 - Present The Change Strategy Badge is recognition for participation in a 12-week series on the challenges to bringing about change. The areas of focus included: The Necessity of Change, Being Observant, Gaining Acceptance, Advocacy for Change, Quiet Confidence, Adaptation, Emotional Acceptance and Change, Inspiring Others, Missed Opportunities, Change and Harm, Courage for Change, and Transformational Change.

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