Business Analyst Financial Services

FUAD A. ALI

Exton, Pennsylvania ***** 215-***-****

********@*****.*** https://www.linkedin.com/in/mrfuadali

SUMMARY

A committed and highly resourceful senior business analyst with comprehensive expertise in product management, requirements gathering, client-stakeholder relations, roadmap development, and story prioritization. Emphasizes accuracy, efficiency, and engagement as the essential pillars to providing effective insights and support. Applies keen skills and abilities across several diverse industries, including the healthcare and alternative financial services sectors. Proven success in managing IT-centric practices and programs to better support robust administrative and operational teams in both day-to-day and big-picture campaigns and endeavors.

Project Management Compliance Oversight Reporting / Documentation

Budget Management Crisis Resolution Process Optimization Meetings and Demos

Business Analysis Feature Creation Backlog Management

TECHNICAL SKILLS

MHS, CCMS, Macess, CICS, ADP PayXpert, HRB, E-Time, E-Z labor, Cognos, PCPW, MR 2000, Portal, HR Profile, QuickBooks, PeopleSoft, Peachtree, Microsoft Office Suite (Word, Excel, PowerPoint, Project Server) Clear Quest, NASCO, Visio, SharePoint, Care Radius, PPM 2000, Mimecast, MPS, Rater Station, Helix, Jira, Miro

EXPERIENCE

SIGNANT HEALTH, Blue Bell, Pennsylvania

Senior Solution Business Analyst and Product Lead, 08/17-09/23

Reviewed, updated, and groomed backlogs to both Scrum teams and technical lead for facilitating alignment with product, company strategies, and roadmap.

Understood and aligned with strategic themes, business EPIC translation, feature creation, and story development.

Partnered and collaborated with product managers across entire product portfolio and other business departments to design and develop new requirements into existing software functionality.

Created detailed requirements, use cases, guides, and diagrams for product releases.

Prioritized roadmap feature and functions to best manage, maintain, and groom product backlogs.

Wrote and drafted acceptance criteria.

Acted as single source and owner of story prioritization for Scrum team.

Participated in all Scrum ceremonies.

Observed, contacted, and analyzed customers and end users across product.

Kept in touch and worked with every stakeholder of product on routine basis.

Maintained clear, feature-based roadmap with dynamic nature.

Monitored escalation channel and product channels for questions and concerns from business owners and teams.

Planned and facilitated requirements definition sessions with stakeholders to capture business requirements.

Led analysis, definition, and oversight of requirements for complex applications, products, and integrations.

Developed proposed statement of work and vision documentation.

Worked directly with internal and external customers to produce functional requirements documentation.

Understood functional business process across entire organization.

Followed defined validation processes and best practices during project activities.

Facilitated some application configuration.

Assisted with project planning, scoping, and management.

Worked closely with project management and software developers to formulate high-level technical solution.

Assisted in writing test plans, cases, and scripts as required.

Managed and mentored team of business systems analysts and software test engineers.

Served as primary liaison between project stakeholders (i.e., client services, science, and technical and data management teams) for array of assigned projects.

Managed and completed compliance documentation.

Gathered requirements (both internal and external) to design electronic questionnaires and scales. Worked with developers, testers, and architects to ensure requirements written clearly and concisely. Demoed scales to sponsors.

DFC GLOBAL CORP., Wayne, Pennsylvania

Project Manager and Senior Business Systems Analyst, 09/13-08/17

Teamed with business sponsors, vendors, and IT to develop strong and measurable business requirements.

Collaborated with IT solutions architects to interpret and design business, compliance, and financial needs in support of projects.

Documented existing and new business processes and workflows.

Interpreted business requirements and worked with internal partners to provide target scope, costs, and timeline.

Coordinated meetings and demos with vendors and business for product selection.

Developed and maintained IT corporate services portfolio budget.

Managed project efforts with stakeholder community, including timelines, tasks, and end user support.

Partnered and collaborated with business sponsors to develop UAT strategy, including coordination and completion of UAT activities and resolution of defects.

Coordinated meetings and initiated working sessions to resolve and manage project issues and roadblocks.

Identified opportunities to improve and gain efficiencies within current systems applications during design.

Acted as liaison between technical and operational staff.

Adhered to, and participated in, constant improvement of IT delivery methodology processes and procedures.

Analyzed complex processes, interfaces, and sub-systems problems for modifications.

Created technical documents and high-level solution designs.

Facilitated and performed data mapping for complex tables, files, and records resulting from initiatives involving system integrations, business acquisitions, and assumptions.

Built and maintained positive relationships with internal business partners.

Provided clear, concise communication on all project deliverables and risks.

Ensured all project documents proved complete, received sign-off, and stored properly.

ADDITIONAL EXPERIENCE

HEALTH PARTNERS, Philadelphia, Pennsylvania, Business Analyst, 01/13-08/13. Worked to construct and evaluate system changes to meet business needs. Implemented and analyzed Power MHS system functions. Researched business needs and recommended solutions to issues. Communicated with both internal and external clients to understand business issues and coordinated resolution through documenting workflows and / or extracting reports to satisfy business requirements. Provided analysis and audits of operational data, identified trends, and recommended operational solutions. Reviewed and examined incoming data and helped design interfaces for Power MHS system. Produced business requirements to best define core business needs.

HORIZON BLUE CROSS BLUE SHIELD, Newark, New Jersey, Business Systems Analyst, 04/11-12/12. Assumed ownership of analysis and understanding of medium to complex issues. Coordinated and documented business needs. Led business requirement gathering process, including creation of deliverables. Coordinated necessary analysis to identify current state and viable future solution. Developed technical documents and high-level solution designs. Coordinated development, testing, and implementation of system specifications.

CHECKPOINT HR, Edison, New Jersey, Account Relationship Manager, 11/09-04/11. Cultivated and enhanced strategic business partnerships with clients' key decision makers. Served as "client advocate" across all business units. Provided clients with timely support of outstanding issues and worked with necessary departments to resolve client issues. Owned and followed up on multi-prong escalations. Introduced new products and services.

CHECKPOINT HR, Edison, New Jersey, Implementation Specialist, 12/08-11/09. Interfaced with clients on daily basis and served as primary contact for new clients. Extracted, audited, and analyzed employee master file and QTD-YTD balance information. Analyzed company specifics to build company databases. Ensured client proved compliant with federal, state, and local regulations. Resolved outstanding tax out of balance issues. Evaluated client’s prior payroll system set-up and data to ensure accurate and timely conversion. Ensured successful transition to other departments following implementation.

AUTOMATIC DATA PROCESSING, Manhattan, New York, Payroll Implementation Consultant, 06/00-011/08. Participated in project plan schedule development, monitoring, and reporting. Ensured products configured and adapted to meet each client's needs. Oversaw set-up of various payroll products, fully satisfying all targeted completion dates. Validated and tested solutions. Ensured accuracy of client’s set-up variables. Facilitated and ensured seamless transition from client’s previous payroll system to company’s products and services. Set up various payroll types (i.e., union, non-union, municipalities, and non-profit) and frequencies (i.e., weekly, biweekly, semimonthly, and monthly). Provided client awareness on IRS payroll statutory guidelines and regulations.

CERTIFICATION

SAFe Certification, 2022

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