Kirsti Touhey

904-***-****

Jacksonville, FL

ad2sue@r.postjobfree.com

Intentions

I am looking to put the many years of Administrative, Audit/Accounting and Customer service skills to work within the local business community. I have worked as an Administrative Assistant, Balanced million dollar vaults, Audit major casinos, done payroll and other accounting functions. These skills give me a vast knowledge of different aspects of the business world that make me adaptable to the majority of business areas. I have very strong customer service skills and I am able to learn any type of computer software and programs.

Skills and Experience

Customer Service

Have 20 plus years Customer Service experience

Help alleviate customer disputes or concerns

Ability to help people locate and decide upon items they deem fit for their needs

Administrative/Clerical

Answer multi-line phone system and transfer appropriately

Filing of documents in appropriate places

Send out mass mailings

Ordered office supplies

Took care of all office equipment

Document work including mortgages and others such as titles, notes, bank statements, etc.

Audit/Accounting

Check daily paperwork to make sure staff is following the rules and regulations properly

Do entries into the Sage and ADP accounting systems along with Quick books and other accounting systems

Do taxes, all accounting functions to run a small manufacturing company with 10 + employees

Helped set up company policies and procedures based on the rules and regulations that the state required.

Excel Spreadsheets (15 yrs)

Management

Assisted in opening 5 casinos, helping to establish internal policies and procedures that helped govern how the facility functioned. (compliance)

Hands on style but not micro manager, helped my staff reach their true potential and move up to the positions they were interested in.

Balance daily drawers and make business account deposits

Summary of Qualifications

Proficient in Microsoft office, including Word, Excel, Power Point, Outlook; (15 yrs experience)

Proficient in Quick books, Sage and ADP payroll software.

When in a Management role, I am a hands on Manager. Customer service oriented with strong communication and leadership skills.

Driven to succeed in my professional life using the personality I possess and the strong work ethic I adhere to.

Currently work with Scriptmed, and Five9 systems along with Avaya.

Employment History

Law offices of Ronaholes, Bookeepint assistant November 14,2023 to present.

Human/Centerwell Specialty Pharmacy, Remote Jacksonville, FL - Customer Service Representative level 2 November 8, 2021 to August 31,2023

Customer service along with assisting members and doctor’s offices in ordering and scheduling delivery of their specialty medications. Assisting our member and Doctor’s offices with benefit verifications, copay costs and assisting in collection any and all information required in assisting members to receive financial assistance. Assist doctor’s offices with starting the process of verbal prescriptions. Many other duties as required and requested for my assistance. Looking into and assist with Doctors and pharmacies with claims.

James and Harris CPA firm, Jacksonville, FL – Administrative Assistant March 2020 – November2021

Administrative duties including but not limited to contacting customers about their tax returns, collecting data from clients, customer service, excel spreadsheets(creating and completing), accounts payable, filing, answering phone

Voya Financial Services, Jacksonville, FL – Customer Service Rep/Series 6 license 2017-2018

Assisted clients with their Retirement accounts, excel spreadsheets, call center situation

Grumpy’s Restaurant, Orange Park, Florida -Cashier/Hostess October 2016 -2018

Golf Academy of America, Myrtle Beach- Enrollment Specialist October 2014- April 2015

Antique Boat Museum - Membership and Marketing Coordinator, Administrative Assistant May 2012 – August 2014

First Step Day Care - Child Care Provider (1/2012 - 3/2012); Kelly Services - Temporary employee -- Clerical (3/2012 - 5/2012)

Turning Stone Casino - Soft Count Supervisor (Sept. 2011-Dec. 2011)

Audit Clerk (May 2011 - Sept. 2011)

Confirmed that state and federal regulations were being followed and being complied by. Assisted in creating the rules and regulations for the Casino. (5 plus years experience)

Education

Mohawk Valley Community College - AAS Degree in Human Services

Canton College of Technology - AAS Degree in Data Processing with minor in Accounting

References

Available upon request

Contact this candidate