Human Resources Front Desk
Resume:
Brenda Horton
Lindale, TX *****
**************@*****.***
Proactive individual with great organizational skills. Self-motivated, hardworking and responsible with 20+ years of experience working in fast-paced, chaotic environment. Great communication skills. Ability to complete tasks accurately despite interruptions and competing demands. Highly talented in scheduling appointments and fielding calls. Knowledge of AS400. Ready to take next steps in career for advancement within the company.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
AMECO through TRS Craft Pay Services - Tyler, TX
February 2022 to Present
Greet visitors. Answer incoming calls. Process mail daily and coordinate shipping logistics through various shipping providers. Process applications for vendors and new customers. Receive, code, maintain spreadsheets, and processes invoices. Maintain gas logs for fuel purchases or deliveries. Request supplies as needed. Responsible for assisting with the filing of various forms for equipment, tools, asset identification and availability. Comprehensive knowledge and responsibilities in the VANTAGE system. Assist staff as needed with various projects.
Human Resources Specialist
Target Distrbution Center - Tyler, TX
October 2021 to January 2022
Temp position through Kelly Services. Answered multi-phone lines. Maintained call logs. Communicated with staff regarding various human resource matters. Distribution and filing of paper checks. Comprehensive knowledge of PARs (Pay Action Request Forms) and how to enter leave into MyTime cards. Assisted with New Hire Orientation and onboarding. Assisted with leading Benefits Meetings when needed. Communication with Senior Operation Managers and Leaders concerning staff human resource matters. Assisted Operations Managers to determine if termination was appropriate for staff and notified all necessary parties to assist in removing all appropriate accesses. Worked with team members to address issues or concerns. Worked closely with HR Business Partners and Manager when Team members requested assistance with ADA help and schedule exceptions. Receptionist
East Texas Food Bank - Tyler, TX
December 2020 to September 2021
First point of contact for the organization. Managed incoming telephone communications to the main switchboard to ensure that incoming calls were promptly answered directed to the appropriate personnel. Provide callers with information about the organization as needed including address, directions, or mailing information packages. Demonstrated a professional demeanor in all interactions with visitors, volunteers, board members, donors, and agency representatives. Welcomes visitors, determined the nature of their business, and announced visitor to appropriate staff member. Responsible for maintaining security by following security protocols for the front office, monitoring visitors and vendors. Provided assistance to staff by using computer skills to prepare correspondence for internal and external contacts as required and to complete data entry or editing in spreadsheets as required for various departments. Provided administrative support for CEO and Department Directors by assisting with scheduling meetings and conference rooms, making travel arrangements, maintaining calendar, screening mail, and preparing reports and correspondence. Administrative Assistant
Department of Family and Protective Services - Tyler, TX August 2011 to September 2018
Maintained legal files for court. Utilized E-file software to submit documents to District Clerk's office. Processed paperwork for drug testing and service referrals in IMPACT to counselors, drug test sites and psychologists. Compiled and organized paperwork from Investigators to Family Based Safety Services
(FBSS) workers. Took notes weekly on case directional staffing's and distributed to all necessary participants. Accessed Data Warehouse to print reports for Supervisors and Caseworkers weekly. Maintained reports to track new referrals from Investigations to FBSS Caseworkers and Family Service Plans for parents. Initiated daycare services for families in need and monitored for renewal. Assigned new referrals to caseworkers. Assisted Legal Department with case records that had been requested by Subpoena. Attended Court and took notes on cases called before the Judge. Processed notes from court and documented in IMPACT. Contacted service providers on a daily basis. Created contacts for monthly evaluations for each caseworker to maintain contacts with and progress of clients. Assisted Supervisor with monitoring workload for Priority 1 (P1) and Priority 2 (P2) intakes that needed to be initiated by the on-call worker or routed for screening.
Human Services Technician
Department fo Family and Protective Services - Tyler, TX May 2006 to July 2011
Set up case files. Accessed prior agency history, checked for criminal history, and searched for locating information that could help Investigators find families. Documented information in IMPACT. Performed drug tests on clients. Made collateral calls with family, friends, schools, etc regarding families and concerns for children. Transported clients to appointments and children to family visits and supervised visits. Filed legal documents with Assistant District Attorney and Court House. Assisted Investigators with child removals and placement. Obtained birth certificates, Social Security cards and Medicaid information on children that were placed in State of Texas care. Helped to ensure that timeframes and due dates were met.
Medicaid Eligibility Specialist III
Texas Department of Human Services - Tyler, TX
October 2000 to May 2006
Determined initial eligibility for Title XIX benefits. Interviewed clients and responsible parties, verified information, and determined eligible benefits. Explained program benefits and requirements for eligibility. Provided assistance to clients, provider agency staff and the general public. Coordinator for vacant caseload and assigned tasks or changes as necessary to available staff. Clerk III / Receptionist
Department of Human Services - Mineola, TX
May 1998 to September 2000
Answered multi-line phone system. Greeted clients. Processed incoming and outgoing mail. Completed data entry for caseworkers. Processed paperwork for caseworkers and clients. ADDITIONAL EXPERIENCE AVAILABLE UPON REQUEST.
Education
Bachelor of Science in Office Administration
Fort Hays State University - Hays, KS
August 1986 to May 1993
Skills
• Administrative Experience (10+ years)
• Microsoft Outlook (10+ years)
• Scheduling (10+ years)
• Data entry (10+ years)
• Typing (10+ years)
• Microsoft Excel (10+ years)
• Receptionist (10+ years)
• Microsoft Office (10+ years)
• Office Management (10+ years)
• Documentation Review (10+ years)
• Child Protective Services (10+ years)
• Multi-line Phone Systems (10+ years)
• Medical Scheduling (4 years)
• Insurance Verification (Less than 1 year)
• Front Desk (10+ years)
• Medical Transcription (5 years)
• Medical Records
• Medical Terminology
• HIPAA
• Microsoft Word
• Customer service
• Medical office experience
• Hospital Experience
• Office experience
• English
• Calendar management
• Analysis skills
• Medicare
• Document Scanning (6 years)
• Records scanning (6 years)
• Records management (6 years)
• Research
• Employee relations
• Windows
• Medical receptionist
• Human Resources
• Workday
Assessments
Customer service — Proficient
July 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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