Mause Bernavil

*** * ***** ******, *** Orleans, LA 70119. • 504-***-****• ad2stv@r.postjobfree.com

PROFESSIONAL SUMMARY: Detail-oriented and experienced Housekeeping Supervisor with a proven track record of ensuring cleanliness, efficiency, and guest satisfaction. Seeking to contribute my strong and exceptional skills to a reputable hospitality establishment.

KEY QUALIFICATIONS

Effective communication

Demonstrated excellence in laundry operations.

Attention to Detail

Exceptional customer service

Team Collaboration

Strong organizational and multitasking abilities

Adherence to safety protocols.

PROFESSIONAL EXPERIENCE

Company: Windsor Court Hotel

Job Title: Laundry attendant September 2021 – June 2023 - Present

Daily Tasks:

JOB SUMMARY: I am a dedicated Laundry Attendant at Windsor Court Hotel, a prestigious establishment known for its exceptional service and luxurious accommodations. In this role, I played a crucial part in maintaining the hotel's impeccable standards by ensuring the cleanliness and availability of fresh linens and uniforms. Here's a detailed overview of my responsibilities during my tenure:

Laundry Operations:

Proficiently sorted, classified, and weighed soiled linens and uniforms to maintain efficiency in the laundry process.

Operated and maintained high-capacity laundry equipment, including washing machines, dryers, and ironing machines.

Adhered to stringent quality control standards to guarantee the thorough cleaning and proper drying of all laundry items.

Diligently inspected items for stains, damage, or wear and carried out necessary spot-cleaning or repairs.

Demonstrated expertise in the precise folding, pressing, and packaging of cleaned items.

Quality Assurance:

Upheld the hotel's reputation for cleanliness, hygiene, and exceptional quality.

Ensured that all laundry items were meticulously sorted by fabric type, color, and specific washing instructions.

Reported any issues with damaged or stained items to the laundry supervisor for immediate attention.

Inventory Management: Proactively managed inventory and maintained records.

Customer Service: Provided exceptional guest service for laundry inquiries and requests.

Safety and Maintenance: Prioritized safety and reported equipment issues.

Record Keeping: Maintained records of processed laundry items.

Teamwork: Collaborated effectively to meet production goals.

Company: Wyndham Hotel

Job Title: Housekeeping Supervisor May 2016 – September 2021

Daily Tasks:

JOB SUMMARY: Experienced Housekeeping Supervisor with over 5 years of expertise in maintaining exceptional cleanliness standards. Skilled in team leadership, cost-effective operations, and guest satisfaction. Seeking a role where I can utilize my supervisor skills to ensure the highest level of guest satisfaction.

Assisted in overseeing daily housekeeping operations, ensuring compliance with high cleanliness standards.

Conducted routine inspections to maintain service excellence, promptly addressing any issues.

Coordinated staffing levels and schedules in collaboration with the Housekeeping Manager.

Facilitated training and development programs for housekeeping team members.

Demonstrated proficiency in inventory management, reducing costs while maintaining a fully stocked and efficient department.

Responded to guest requests and inquiries promptly, ensuring a positive guest experience.

Company: St James Hotel

Job Title: Housekeeping Inspector January 2015 – May 2016

Daily Tasks:

JOB SUMMARY: Conduct thorough inspections of guest rooms and public areas to ensure compliance with cleanliness and presentation standards.

Perform detailed quality checks, identifying and promptly addressing any issues, and maintaining consistent service excellence.

Collaborate closely with housekeeping staff and supervisors, providing feedback and coaching to improve performance.

Maintain a comprehensive inspection log, recording findings, and generating reports for management review.

Assist in training new housekeeping staff on cleanliness standards and proper cleaning techniques.

Actively participate in regular team meetings to discuss inspection results and improvement opportunities.

Assist in inventory management, ensuring adequate supplies are available to maintain high standards of cleanliness.

EDUCATION

Graduated Highschool (in Haiti)

Certification: Registered Phlebotomy Technician

SPECIAL SKILLS

● Team Leadership

● Quality Control

● Staff training

● Delegate

● Team builder

● Confidentiality

● Multicultural interaction

Languages: English, French

● Customer Service

● Attention to detail

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