OBJECTIVE:

•Professional with over ** years of Payroll, Human Resources, and Accounting experience assisting various companies' designs, HCM Implementations, and executed successful Solutions.

•Ability to quickly analyze the effectiveness of a company's process, conducts a gap analysis, and work with the (SME) process owners to implement a successful solution.

•Excellent verbal and written communication skills, with a proven ability to manage multiple tasks effectively, meet deadlines, working with a diverse staff, with all types of individuals at all levels.

•Direct interaction with Stakeholders, Executive Managers, Senior Staff, Technical, and Functional Managers along with Subject Matter Experts within the company and client base teams.

EMPLOYMENT:

ADP – Houston, Texas October 2014 – October 2019

ADP Vantage HCM – Implementation Consultant

Lead IC on ADP Vantage HCM, Workforce Now, and EV5 Implementations.

Lead Consultant on Lifts & Shifts, Migrations, and Conversions.

Provide comprehensive analysis to National Account Clients, using ADP’s methodology to deliver a complete Human Capital Management solution.

Analyze clients’ existing systems, interface requirements, and business processes outlining an implementation strategy using ADP’s guidelines and training.

Remain engaged with the client after go-live to ensure the product is operating successfully.

Interact/collaborate with ADP associates in sales and customer service

Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise

Responsible for guiding and driving the client towards the best solution for their business needs.

Partner with client by understanding their business and thus the needs of their business.

Incorporate new processes, tools and approaches when recommending an ADP solution.

Broad knowledge to recommend solutions to the client when appropriate.

Implement a solution that will help address client concerns and needs.

Ability to influence client and guide the client to best solution to help resolve their client needs.

Build long term relationship and trust.

Interact/collaborate with ADP associates in Sales and Service.

Exchange routine information with members of client project team, including priorities, timeliness, and issues as they arise.

Ensure client satisfaction and retention through timely results delivering within client-defined timeliness and expectations.

ARTECH: Hewlett Packard - Houston, Texas May 2011 – October 2014

Project/Program Manager

•Design methodologies to support development of test plans, test specifications, test cases and test scripts that ensure proper validation of system and data related to HP payroll (ADP Globalview), HR (Workday) and Time and Labor (ADP eTime) environments.

•Lead efforts to identify and support system designs that help deploy testing automation tools.

•Coordinate with SMEs, Project Managers and Process Managers for the project level testing strategy and high level planning and sign-off criteria

•Ensure adequate structures are defined to support documentation, cataloging and maintenance of test plans and scenarios to maximize reuse across multi-country, multi-platform environments.

•Work with internal project groups to establish expectations and SLA’s (Software License Agreement or Service Level Agreement.

•Conduct Pre-Test checkpoint to ensure all pre-requisite met

•Identify and recommend improvements to testing processes, tools, scenarios and environments to streamline work activities.

•Develop QA team skills to apply baseline knowledge of HP business and payroll requirements to testing scenarios.

•Host test review meetings and monitor test status (including monitoring the QC updates status) and ensure proper closure of testing phase

•Single point of contact for Project Manager, Global Test Lead, IT and ADP for all testing related escalations and issues

•Manage team performance through team meetings and performance management discussions

•Build a positive team environment that supports employee growth and engagement

PSG: KBR - Kellogg Brown and Root - Houston, Texas December 2006 - September 2008

Lead Business Analyst

•Worked with the IT, Accounting, and Finance groups documenting business requirements.

•Designed, configured and tested the implementation of interface systems for a phased global rollout.

•Integrated SAP, Talisman, HFM, ODS, and Corp-Tax ETS systems to reconcile accounts, legal entities, company codes, and financial reporting records.

•Developed multiple solutions and made a recommendation for the appropriate resolution working as a liaison between IT and the business units.

PSG: Hewlett-Packard- Houston, Texas December 2003 - July 2006

Lead Project Business Analyst

•Lead Project Business Analyst on the implementation of SOX compliance team.

•Documented business process flows, identified key financial controls, and developed test plans for control testing.

•Worked collaboratively with business users and members of the global team to support and monitor control evaluations, and testing program designs.

•Responsible for overall documentation processes, testing processes, re-writing documentation, and the remediation of gaps identified for Payroll and Human Resources in the following regions: US, Canada, Mexico, Japan, France, Germany, India, Singapore and UK.

•Ensured that the documentation demonstrates that the company has undergone an internal control assessment process where significant financial reporting processes and controls are adequately documented and evaluated to ensure operational effectiveness.

Ceridian, Houston, Texas September 2002 - December 2003

Implementation Consultant

•Oversee the day-to-day project management of Ceridian Human Resources/Payroll implementations in newly acquired/clients across the US.

•Provide project management expertise for client implementations while serving as the leader for the team of Ceridian resources assigned to the project.

•Thoroughly understand the project resource requirements, detail implementation planning, project plans, and overall project coordination.

•Develop a positive customer relationship at the project team level, creating a high level of customer satisfaction, and effective team management.

•Developed and managed all aspects of the implementation process from initial contact with customer through the go live date.

IKON Office Solutions, Houston, Texas August 1999 - April 2000

Team Leader

•Worked with the HR Analyst and PR Analyst to maintain accuracy of the system, maximizing its usage and serviceability for all HR and PR personnel.

•Worked directly with third party compensation providers to ensure the system is current and accurate.

•Act as a SME for HR and PR and worked closely with the analyst to define requirements and document process flows.

•Worked with the HR Principal Analyst and PR Business Analyst to maintain accuracy of the system, maximizing its usage and serviceability for all HR and PR personnel.

•Worked directly with third party compensation providers to ensure the system is current and accurate.

•Generated reports and analyzed data to assist HR and PR staff to direct and support corporate and field personnel.

•Act as a SME for HR and PR and Worked closely with the Analyst to define requirements and document process flows.

ADP, Houston, Texas September 1997 – August 1998

CSR – Account Representative

•Provided customer service support to an assigned client base regarding system designs, product services, and software functionality.

•Assisted with payroll questions, issues, and ensured all items were resolved in an accurate and timely manner.

•Periodically visited the customer’s work-site and communicated with them on a proactive basis to guarantee customer service satisfaction, up selling opportunities, and client retention.

•Coordinate virtual classroom training including ADP’s windows PCPW, Report Smith, and Report Writer.

•Other duties assigned by the Client Service Manager.

Blue Cross Blue Shield of Texas, Houston, Texas June 1995 – September 1997

Life Benefits Coordinator

•Researched and resolved complex benefits related issues

•Provide analytical support to help ensure that all benefits programs are aligned with corporate and HR strategies and in compliance with Federal laws.

•Audit all benefit plans to ensure compliance and timely payments to vendors.

•Maintained and Updated enrollment forms and materials

•Assist management in identifying opportunities for continual process improvement

•Provide requirements to the IT Department to ensure systems and vendor’s files are built according to the needs of the Benefits Department.

PayChex Inc., Houston, Texas July 1994 – June 1995

Payroll Specialist

•Maintains base of payroll clients on all products, including Tax-Pay, Pay-Link, Direct Deposit, BTR reporting, and check signing and stuffing in order to meet client’s payroll, Human Resources, and employee benefit service needs.

•Contacts clients daily according to set schedules in order to obtain payroll data, including salary adjustments, special payments, tax allocations, and employee deductions or adjustments.

•Keys all payroll-related data necessary to process payroll and meet appointment schedules.

•Provides quality client service to maintain a high rate of client retention.

•Maintains knowledge of the payroll processing system and changes in wage and tax laws to develop a trusted relationship with our clients.

•Corresponds with federal, state, and local tax agencies on behalf of clients to resolve problems.

IBM Corporation, Houston, Texas June 1989 – June 1994

Payroll/Human Resources Specialist

Process all Payroll, Benefits, and HR information for 3,500 salaried, hourly, and contract employees in multi-states.

Conducted interviews and scheduled applicants for on-site tours and testing.

Advised employees on aspects of employee relations and IBM’s company policies.

Gathered information and investigated issues regarding sexual harassment, violence in the workplace and discrimination allegations.

Supported the department managers on issues such as FMLA, Time-away-from-work, staffing and recruiting.

Prepared information for the workforce reduction programs, severance releases, and downsizing packages.

EDUCATION:

Bryant & Stratton College, Chicago, Illinois - Accounting

SKILLS:

Windows 7/XP, MS Office, Word, Excel, PowerPoint, Provision, Outlook, ADP (Vantage, EV5, Globalview, and Workforce Now), PeopleSoft, Paychex, Ceridian, Ultipro, Oracle, JD Edwards, and SAP

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