Entry Level Customer Service

ALEX ROJAS

**** *. ***** **. *****

Mobile 909-***-****

Email: ad2ssx@r.postjobfree.com

OBJECTIVE:

To work in an entry-level position bringing the organization, dedication, responsibility, a good work ethic and a desire to learn. SUMMARY:

I am a highly motivated individual with a proven ability to learn quickly, create, implement, and maintain procedures both old and new in any environment. I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. In addition to my strong commitment and desire to succeed in every assigned task, I am able to work independently or as a team, with a unique ability to communicate effectively on all levels. CERTIFICATIONS & TRANSITIONAL SKILLS:

● Professionalism ● Customer Service Skills ● Oscilloscope & Emissions Testing

● Bilingual - Spanish ● Adaptable to change ● Certified Ford Technician Customer Handling

● Windows, Email &

Internet

● EPA 609 Training ● Certified ALLDATA Automotive Information Specialist

EDUCATION:

Universal Technical Institute (UTI) – Rancho Cucamonga, CADiploma Graduated: 01/2016 FORD Fact Graduate Program, Ford Accelerated Credentials Emphasis: FORD Systems Ford STARs ID #002325292

● Basic Electrical Diagnostic ● Engine Diagnostic and Repair

● Noise, Vibration and Harshness Diagnostic ● Advanced Climate Control Diagnostic and Repair

● Electronic System Diagnostic ● Engine Performance Theory and Operation

● Basic Brake Diagnostic and Repair ● Engine Performance Diagnostic and Repair

● Advanced Brake Diagnostic and Repair ● Diesel Engine Performance Diagnostic and Repair

● Steering and Suspension Diagnostic and Repair ● 6.0/6.4/6.7 Diesel Engine Diagnostic and Repair

Emphasis: Automotive Technology

● Automotive Engines & Repair ● Climate Control ● Professional Service Writing

● Electronic Fundamentals ● Automatic Transmissions ● Power & Performance

● Fuel & Ignition Systems ● Electronic Technology ● Professional Applications

● Drivability & Emissions ● Advanced Diagnostic Systems ● Automotive Under Car

● Brakes ● Electronic Diagnostics ● Automotive Power Trains Columba High School – Downey, CA DiplomaGeneral Studies REFERENCES:

Available Upon Request

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