Post Job Free

Resume

Sign in

Customer Service Project Manager

Location:
Hudson, WI
Posted:
January 15, 2024

Contact this candidate

Resume:

DAVID A. GALETKA, CPC, PMP

715-***-**** · ad2srq@r.postjobfree.com

Program Director - Construction

Results-oriented, versatile and seasoned professional with outstanding educational credentials and a wealth of proven success in driving corporate performance and profitability through hands-on management of large, complex and highly technical construction projects. Subject matter expert in Lean implementation in the building construction context. Creative problem solver, critical thinker and analyst, possessed of significant strengths in managing multiple simultaneous tasks in demanding, fast-paced and deadline driven environments. Talented in building, training, leading and mentoring productive cross-functional teams and in coordinating schedules and operations to consistently deliver superior results on schedule and within budget. Strong interpersonal, communication, troubleshooting and collaborative teamwork skills. Focused decision-maker, adept at handling priorities and dedicated to customer service excellence.

Core Competencies

Advanced Construction Project Management · Lean Construction Implementation

Value Engineering · Designer/Subcontractor Hiring & Management · Budgets & Cost Control

Project Scheduling · Process/Performance Improvement · Quality Assurance · Safety Management

Cost Estimates · Contract Negotiation, Drafting & Administration · Troubleshooting/Issue Resolution

Strategic Planning · Team Leadership, Training & Mentoring · Communication & Presentations

Stakeholder Relationship Management · Customer Service & Satisfaction

PROFESSIONAL EXPERIENCE

Primoris Renewable Energy Group · 2023 - Present

Project Manager – Repsol PV Solar Project – Laredo TX

Responsible for the financial and schedule of a $334 million solar plant project.

Liaison with the client on a day-to-day basis for customer satisfaction.

Managed the procurement, design, construction, quality, and safety.

United Health Group (UHG) · 2022 - 2023

Project Director – Clinical Lead for the West Coast

Leading Capital Improvement Projects

Implemented program management processes for new PMO with the PM Governance team at UHG and CBRE.

Supported program management leads with CBRE to ensure projects are completed as scheduled and within budget.

Managed the procurement, design, construction, and closeout of multiple complex clinic renovations.

Atkins Global · 2016 - 2022

A world-leading integrated project and programme management consultancy.

Senior Project Director – Elevate Denver Bond Manager

Responsible for directing all activities on behalf of the City of Denver on a $937 million bond program.

Manage the staff and operations of the bond office including project controls, scheduling, reporting, and client service.

Lead all the portfolio managers and controls personnel on the projects that they are managing.

Collaborate with the City project managers and directors to ensure all bond projects are on schedule and within budget.

Faithful+Gould / Atkins Global

A world-leading integrated project and programme management consultancy

Operations Director (Field and Office) – Minneapolis

Manage the operations of the Minneapolis field and office including preconstruction and construction systems and processes.

Lead all the key account managers and controls personnel on the projects that they are managing.

Provide constructability reviews for multiple large industrial projects for General Mills and Cargill.

Lead pull planning sessions for multiple large industrial projects for Cargill.

Implemented the required quality control processes on all projects managed through the Minneapolis office.

Trained all project managers and controls personnel on the corporate business systems.

Lead the team to implement project management systems and processes for a manufacturing company that is responsible for design and manufacturing of three separate light gauge metal framing systems on a multi-million contract.

Managed the full turnkey process of designing, manufacturing, and installation of a $8.3 million wind tunnel for a Winfield United laboratory facility..

Senior Project Manager

Responsible for managing the quality assurance, schedule and on-site safety for all contractors on a $35 million innovation center project for Land O’ Lakes.

Manage the owner change process with all design disciplines as well as the contractor.

Senior level guidance and management of the delivery of all project management related services.

Active senior level participation and leadership related to business development, financial management, and staff development matters.

GALETKA CONSTRUCTION SERVICES (GCS), LLC, Minneapolis Minnesota · 2008 to 2016

Independent consultant firm, providing contract services to state and county public entities.

Construction Manager / Owner’s Representative, Hennepin County Interchange - Multimodal Transportation Project

Provided ongoing onsite supervision of project construction. Oversaw scheduling and performance of the design-build contractor, designers, and multiple sub-consultants. Monitored quality assurance and issued non-conformance reports on failures to meet contractual requirements. Conducted regular scheduling analysis and reviewed all invoices/pay applications submitted by the design-build contractor, subcontractors and suppliers. Furnished detailed documentation of all site activities, including daily reports and photographs. Communicated closely with government authorities and project stakeholders to provide progress updates, address concerns and resolve issues.

Successfully developed numerous processes and planning instruments during preconstruction, including FTA-required project management plan, State of Minnesota pre-design submittal/project plan, design-build RFQs, RFPs, quality assurance plans and contracts. Managed design comments during the peer review period.

Expertly formulated and administered numerous consulting contracts.

Identified and rectified more than 75 onsite contractor nonconformance issues.

Achieved on-time completion of all phases of the highly complex project as scheduled to date, through meticulous tracking of contractor performance and deadlines.

ADJUNCT FACULTY INSTRUCTOR: (1996 to 2022)

Instructor for the construction planning and scheduling course for the University of Minnesota.

Developed the course material and led the online delivery of the planning and scheduling course.

Instructor for AGC Supervisory Training Programs

TENURE TRACK ASSISTANT PROFESSOR – UW STOUT 2009 - 2012

Instructed senior level construction management courses including the capstone management course as well as scheduling and cost control, estimating, and light building construction.

BOLDT CONSTRUCTION, Duluth, Minnesota 2006 - 2009

Large commercial general contractor, specializing in healthcare, industrial and hospitality building projects across the United States.

Senior Project Manager

Directed all facets of a $25M hotel and condominium project in downtown Duluth, Minnesota. Supervised 5 office administration staff, the field superintendent, construction crews and multi-discipline subcontractors. Developed buyer pricing options for all units.

Stepped in to successfully turn around the project, which was 8 weeks behind schedule, and avoid liquidated damages, through motivational hands-on leadership of company personnel/subcontractors and implementation of Lean techniques, resulting in full completion in accordance with the original time frame.

MCGOUGH COMPANIES, St. Paul, Minnesota 2004 - 2006

General contractor focused on condominiums, healthcare facilities and other large-scale commercial construction projects.

Project Manager

Oversaw all aspects of a $68M 18-story post-tensioned concrete condominium project which achieved prestigious LEED Silver certification. Solicited, hired and supervised all major subcontractors and vendors. Managed and self-performed concrete work and carpentry. Maintained close communication with all stakeholders to monitor/update progress, resolve problems and ensure client satisfaction.

Managed multiple design consultants during preconstruction on the Reflections project.

Successfully procured all subcontracts and vendors during preconstruction.

Reduced project costs by implementing value engineering building systems.

Established buyer options/pricing to effectively market condominium finishes and equipment.

WEIS BUILDERS, INC., Minneapolis, Minnesota 2002 - 2004

General Contractor for retail and multi-family residential projects.

Director of Field Operations

Managed an annual project portfolio of $200M+ in retail and multi-family construction. Supervised a professional team of more than 20 superintendents and field personnel. Trained and mentored field staff in safety/quality assurance, scheduling, cost control, subcontractor management and customer satisfaction. Tracked all projects to confirm peak quality performance, on time and within budget.

Ensured client satisfaction by accelerating many project schedules that were in jeopardy of scheduled completion.

Additional Experience (full details upon request):

Senior Project Manager/Customer Service leader, Telecommunications Group, Mortenson, Minneapolis MN

Project Manager, Design-Build, Ryan Companies, Minneapolis, MN

Project Manager, E&V Incorporated Minneapolis MN

Project Manager, Miron Construction, Appleton WI

EDUCATION / ADDITIONAL TRAINING / CERTIFICATIONS

DBA, Business Administration, Concentration in Project Management (in progress)

Northcentral University, Phoenix Arizona

Master of Building Construction

University of Florida, Gainesville Florida

Bachelor of Science, Industrial Technology, Concentration in Building Construction

University of Wisconsin Stout, Menomonie Wisconsin

Six Sigma Yellow Belt Certification – SSGI 2022

Value Methodology Fundamentals #1 (VMF#1) Training Course 2020

LCI Congress – Virtual 2020

LCI Target Value Delivery Conference - 2019

Mini Master of the Lean Enterprise – University of St. Thomas (2014)

LCI Congress – San Francisco (2014)

AGC Lean Construction Training Sessions: Variation in Production Systems,

Pull in Production, Lean Work Structuring & the Last Planner System (2012 to 2013)

Intro to Lean Construction and Last Planner, LCI Wisconsin Chapter (CoP) (2011)

Leading and Managing in a Lean Culture 2 Day Seminar, S. Braziller (2011)

7th Annual LCI Academic Forum, Boulder Colorado (2011)

Lean Construction Basics: LCI 2 Day Seminar (2010)

Project Management Professional (PMP), Project Management Institute

Certified Professional Constructor (CPC), American Institute of Constructors

PROFESSIONAL AFFILIATIONS

Project Management Institute (PMI)

Lean Construction Institute (LCI)

Associated General Contractors of America (AGC)

COMPUTER SKILLS

Microsoft Office (Word, Excel & PowerPoint),

Prolog Converge, Pro-Tech, Primavera P6, MS Project & Win-Est



Contact this candidate