CONTACT

Address : **** ******* **

Phone : 1-251-***-****

Email : ad2sra@r.postjobfree.com

WWW : Online Digital Resume

SKILLS

• Handling and sorting mail

• Sorting procedures

• International shipments

• Mailing restriction expertise

• Expenses tracking

• Bulk mailing

• Post office operations

• Loading and unloading

• Route logs

• Logistics planning

• GPS and route planning

• Commercial driving

• Order picking and processing

• Vehicle inspections

• Vehicle systems

• Equipment operation

• Class A Commercial Driver's License

• Tractor-trailer driving specialist

PROFESSIONAL SUMMARY

Attentive P.S.E experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations. Entry-level mail service professional trained in sorting, shipping and receiving procedures. Desiring to build long term career in field from bottom up. Team player and relationship builder. Detail-oriented and enthusiastic about building experience in Area of expertise. Excited about new challenges and contributing to business success. Demonstrated administrative and operational strengths. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Results-focused mail service professional focused on solving organizational problems and building strong teams. Personable individual with strong organization skills, multitasks and relationship-building skills. Adept in prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Dependable, reliable of processing mail pieces and packages to foster timely delivery. Highly attuned to varying customer needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings.

WORK HISTORY

PSE Clerk, 05/2022 to 09/2022

United States Postal Service, USPS - Cottonwood, AZ

• Sorted mail according to size, shape, and destination.

• Provided service and sales to walk-in customers.

• Used automated mail processing equipment to sort and collate mail. Weighed letters and packages and calculated costs based on classification, weight and destination.

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• Weighed mail and computed pricing amounts.

Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

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• Moved bulk containers and large parcels with forklifts. Assisted customers in completing and submitting forms to update address or report lost and stolen mail.

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Maximized employee performance by setting effective objectives and standard practices.

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• Monitored performance of junior team members and offered support.

• Upsold postal services like insurance and tracking.

• Set staff schedules to optimized coverage of all areas. Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed for that day we do over 8,000 pieces.

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SUMMER MAYNARD

Truck Driver, 02/2019 to 05/2022

Royal Auto Trans Inc. - Gulf Shores, AL

Weighed letters and packages and calculated costs based on classification, weight and destination

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• Used automated mail processing equipment to sort and collate mail Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed

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Maximized employee performance by setting effective objectives and standard practices

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• Weighed mail and computed pricing amounts

• Monitored performance of junior team members and offered support

• Loaded and unloaded shipping containers and vehicles

• Provided service and sales to walk-in customers

Released registered and special delivery letters and packages to designated recipients and obtained signatures for release

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Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy

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• Sorted mail according to size, shape and destination

• Operated with safety and skill to avoid accidents and delays. Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

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Inspected trucks for malfunctions and reported vehicles to management for corrective action.

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Maintained daily, legible DOT log book and submitted corresponding documents.

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Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.

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Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.

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Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

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• Maximized load safety by balancing, securing and weighing products. Executed safety practices and inventory loading without customer complaints, accidents or lost-time.

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Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.

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Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.

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• Dropped and hooked trailers and changed configuration of equipment.

• Verified contents of inventory loads against Bills of Lading.

• Contacted customers to report delayed delivery times. Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers.

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Verified hazardous material product descriptions and determined any discrepancies in paperwork.

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• Invoiced, collected monies due and settled accounts with shippers each day. Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements.

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• Transported hazardous materials and oversized shipments without incident. Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts

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Cashier /Assistant Manager, 07/2010 to 08/2018

Family Dollar - Clarkton, North Carolina

• Dropped and hooked trailers and changed configuration of equipment Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns

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Inspected trucks for malfunctions and reported vehicles to management for corrective action

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• Verified contents of inventory loads against Bills of Lading

• Completed preventive maintenance and mechanical repairs on vehicles Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions

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Executed safety practices and inventory loading without customer complaints, accidents or lost-time

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• Maximized load safety by balancing, securing and weighing products Pushed and pulled dollies into place and raised and lowered landing gear on semi-trailers

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• Quickly and accurately counted drawers at start and end of each shift.

• Built positive relationships with customers to increase repeat business. Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

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Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

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Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

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• Monitored areas for security issues and safety hazards. Kept orderly and accurate accounting records by monitoring sales documentation.

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Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

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Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

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Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

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Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

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• Analyzed data and profit and loss statements to compose store budget. Established and optimized schedules to keep coverage and service in line with forecasted demands.

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Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

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Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

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• Trained new employees on proper protocols and customer service standards. Trained and guided team members to maintain high productivity and performance metrics.

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Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

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Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

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Managed purchasing, sales, marketing and customer account operations efficiently.

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Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

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Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

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Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

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Maintained cleanliness and organization of Office, Front Door workspace, working closely with employees to systemize tasks.

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Maintained cleanliness and organization of Office, Front Door workspace, working closely with employees to systemize tasks.

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Maintained cleanliness and organization of Office, Front Door workspace, working closely with employees to systemize tasks.

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Maintained cleanliness and organization of Office, Front Door workspace, working closely with employees to systemize tasks.

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• Monitored daily cash discrepancies, inventory shrinkage and drive-off. Promoted positive customer experience through day-to-day supervision and management of Family Dollar's facility.

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Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.

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Provided exceptional customer service to customers, increasing customer loyalty 100%.

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Provided exceptional customer service to customers, increasing customer loyalty 100%.

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Provided exceptional customer service to customers, increasing customer loyalty 100%.

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• Drafted invoices for completed work.

Scheduled employees for shifts, taking into account customer traffic and employee strengths.

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• Supervised 5 employees on shift, overseeing efficiency of that day. Directed product flow and informed management of delays and challenges, as well as suggested resolutions.

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Negotiated price and service with customers and vendors to decrease expenses and increase profit.

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Eased team transitions and new employee orientation through effective training and development.

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Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

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Interacted well with co-workers and customers to build connections and nurture relationships.

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Coordinated leadership workshops to educate team members on best practices to optimize productivity.

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Demonstrated exceptional knowledge of process optimization in relation to profit and loss.

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Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.

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Supervised creation of exciting merchandise displays to catch attention of store customers.

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Reported issues to higher management with great detail, resulting in problem Solving.

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Directed strategic workforce planning, performance management, and benefits administration.

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Implemented innovative programs to increase employee loyalty and reduce turnover.

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Cashier /Assistant Guest Service Manager, 04/2014 to 01/2017 Love's Travel Shop - Prichard, AL

• Developed and launched loss-prevention program, reducing theft 100%. Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

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• Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs.

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• Restocked and organized merchandise in front lanes.

• Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

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• Collected and authorized payments of guests.

Worked closely with shift manager to solve problems and handle customer concerns.

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Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

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Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

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Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

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• Maintained cash drawer of start of $100 or more per shift.

• Checked identification for proof-of-age for alcohol and tobacco sales.

• Greeted over numbers of people per day.

Mentored new team members on POS system operation, customer service strategies and sales goals.

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• Completed inventory counts and ordered merchandise.

• Reviewed weekly sales ads and monitored price changes. Performed cash, card and check transactions to complete customer purchases.

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• Operated cash register to record transactions accurately and efficiently. Maintained current knowledge of store promotions and highlighted sales to customers.

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• Used POS system to enter orders, process payments and issue receipts. Monitored self-checkout systems and provided assistance or intervention where required.

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Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

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• Lifted up to 50 pounds at once and used forklift to move heavier loads. Learned job requirements and the positions and provided backup at key times.

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• Set up new sales displays each week.

Conducted inventory counts by adding each item in stock and documenting in our system.

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Solicited customers to purchase loyalty and item protection plans, successfully bringing in undisclosed amount per month in new revenue.

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• Answered questions about store policies and addressed customer concerns

• Checked personal identifications during alcohol and tobacco sales Helped customers complete purchases, locate items and join reward programs

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• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies

• Welcomed customers and helped determine their needs

• Created price tags and merchandise signs

Worked closely with shift manager to solve problems and handle customer concerns

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• Restocked and organized merchandise in front lanes Processed customer refunds and exchanges according to established guidelines

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Addressed customer needs and made product recommendations to increase sales

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Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales

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• Stocked, tagged and displayed merchandise as required

• Mentored new team members on sales software system operation Maintained secure cash drawers, promptly resolving discrepancies in daily totals

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• Tallied cash drawer at beginning and end of each work shift EDUCATION

GED, 06/1999

Skyview High School - Westminster, CO

GED, 09/1996

Shaw High School - Mobile, AL

CDL Class A : CDL, 01/2019

Premier Driving School - Theodore, AL

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