Laaunijana King

ad2sr5@r.postjobfree.com

***.***. *591

OBJECTIVE

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. EXPERIENCE

EXECUTIVE ASSISTANT WRIGHT ENTERPRISE MAY 2021 – PRESENT

· Processed manual checks for employees in accordance with company policies.

· Handled confidential and sensitive information with discretion and tact.

· Managed mail and both incoming and outgoing correspondence, mail, email and faxes. FOOD SERVICE WORKER VETERN AFFAIRS APIRL 2016 - SEPTEMBER 2022

· Made food according to standard recipes with requested changes for customer satisfaction.

· Greeted customers at the counter to fulfill requests and answer questions.

· Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures. FRONT OFFICE MANAGER ROYAL COACH TOURS MARCH 2016 – APIRL 2016

· Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

· Maintained payroll information by calculating, collecting, and entering data.

· Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. SHOPPER GOOGLE SHOPPING EXPRESS JULY 2020- DECEMBER 2020

· Greeted customers and directed to requested products.

· Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

· Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to BARISTA SHIFT SUPERVISOR STARBUCKS JUNE 2013- NOVEMBER 2013

· Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.

· Restocked and cleaned stations and facilities to maintain cleanly and operable standards.

· Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

SKILLS

· Benefits Administration

· HR Strategy

· ServSafe Certification

· Safe Food Handling

· Oral and Writing Communication

· Operations Management

· Clerical Support

· Document Control

· Customer Service

· Hot Table Management