Jeremy McDonald

503-***-****

ad2sr4@r.postjobfree.com

I am a customer service and sales professional with diverse experience that includes training and management. My skills include a demonstrated competency in Windows applications, typing and ten key proficiency, and use of automated systems. I am articulate with excellent verbal and written communication skills. My goal is to provide excellent customer service to every client I come in contact with. I am also adept at diplomatically resolving customer complaints and diffusing tension to ensure customer retention. I possess strong team leadership, sales, motivational, and coaching skills that I have honed over years of experience. Recent Professional Experience

Loancare – Remote 06/23 - 12/23

Mortgage Servicer

Account Specialist

Handled inbound calls from Loancare loan holders including escrow, insurance, taxes, payments, and general questions concerning their mortgages Freedom Mortgage – Remote 10/20 - 06/23

Mortgage Servicer

Account Specialist

Handled inbound calls from Freedom Mortgage loan holders including escrow, insurance, taxes, payments, and general questions concerning their mortgages Continuum – Gresham, OR 10/13 - 07/20

Sprint Call Center

Customer Service Representative

Handled inbound calls from Sprint Wireless cellular customers, solved customer service issues including bill explanations, equipment issues, and general account information

Answer Connect - Tualatin, OR 8/08 – 10/13

Business Support Call Center

Projects Specialist/Trainer

Lead training for new and current employees including service and policy changes, handled a high influx of inbound calls within a dynamic call center environment Other Experience

Football/Basketball Coach 6/2001 - 3/2022

Professional References

Name Company Contact Number

Nick Maggi Continuum 503-***-****

Kacey Fent Freedom Mortgage 503-***-****

Doug Sommer West Linn High School 503-***-****