Monica Santiago

Cell: 210-***-**** ● Email: ad2sqi@r.postjobfree.com

Professional Summary

Enthusiastic Medical assistant/Epic Credentialed trainer eager to contribute to team success through hardwork, attention to detail and excellent organizational skills. Clear understanding of teamwork and training in Clinical standard of work and training endusers in understanding the EMR system. Motivated to learn, grow and excel in a company where I may grow.

Education

Medical Assitant – Southern Careers Institute December 2004

Graduated

Clinical intern hours completed at Family Practice Clinic

High School Diploma – Sam Houston High School June 1998

Cosmetology License

Certifications

CPR and AED – American Heart Association February 2024

Medical Assistant Certification/Diploma December 2004

Epic Credentialed Trainer – Ambulatory Core, Clinical and Provider March 2020

Work Experience

Medical Assitant – University Health Hilliard Center October 2023 – Present

Provides direct and indirect care to patients in an ambulatory setting

Ensure the UH policies, protocols, values and guest relations

Perform clerical duties under the direct supervision of provider and/or licensed nurse

Extremely flexible with work environment and able to handle multiple task at the time

Teamwork with co-workers and having a flow with patients and providers

Preceptor position duties to train new staff in the clinical standard of work

Attend meeting with Directors, management and other staff to enforce the correct standard of work for clinical staff

Appropriately adapts assigned patient assessments, treatment and /or care methods to accommodate the unique physical, psychosocial, cultural, age specific and other developmental needs to each patient served.

Provide customer service to patient via telephone, MyChart messaging in a timely manner

Performs lab request, vaccine administration, chart check patient chart before appointment, scheduling appointments, contacting patients by telephone to reschedule canceled appointments, confirming appointments, obtaining consent forms for procedures, gathering paperwork for providers from outside agencies in a timely manner.

Epic Credentialed Trainer – University Health January 2020 – October 2022

Internal employee began a 6 weeks credentialing process to train staff with the Epic EMR system.

Trained and mentored staff with with implementation of Epic Pre and Post Go Live.

Assist staff for munerous days and hours in order to help the enduser through the Epic system

Provides education to endusers new and transfers on how to navigate through the Epic system

Providing customer service to clinical stff, providers, and C-suite via phone, in person and WebEx.

Develops training documentation that is approved by Principal Trainer

Assist in maintaining Epic Training Class Schedule and corresponding to attendees.

Facilitates Clinician/enduser effciency sessions, one on one meetings, and department-based sessions.

Provide at the elbow support and collect valuable feedback from the end-user and report the information with the Principal Trainer

In operational meeting represent Epic as needed and give feedback

LDAPS to end-user for assistance in trouble shooting applications

Creating PowerPoint, tipsheets and videos with any upgrades

Lead the classroom setting with new staff and transfers by training with the curriculum approved by the Principal Trainer

Works as a team on creating new training for new projects and updates

Assist trainer with backroom support during classroom training.

Works on Footprint tickets placed by enduser with any issues and help resolve them

Medical Assistant – University Health January 2017 – January 2020

Direct and indirect patient care, obtain vitals, documentation of visit.

Complete health maintence patient is due for during office visit.

Assist provider with in clinic procedures and clean and sanitize room after patient.

Schedule patient for future appointments, assist with patient questions and clarify information.

Point of care testing done in clinic, urine, hcg, strep test, glucose and INR during office visit.

Obtain patient medical history, including medication information, symptoms and allergies.

Medical Assistant/Lead – ABCD Pediatrics April 2013 – January 2017

Assist physicians and nurse iwth clinical procedures such as blood draws, finger sticks, splints, catheters.

Enfored department policies and procedures to keep team operating effectively and delivering top-notch care.

Met operation targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs

Coordinate work of junior staff to keep team performance high and efficiently handle needs of 150 plus patients per day for 5 different providers.

Implement teamwork and direct staff to help other when needed.

Performing clerical duties, such as word processing, data entry, answering phones, and filing.

Skills

Epic EMR knowledge

Direct Patient Care

Compassionate

Energetic

Organized

Lead Person/leadership skills

Customer Service

Training in clinical setting

Teamworker

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