Filomena Fumia

Assistant Director

Secaucus, NJ *7094

ad2spm@r.postjobfree.com

+1-201-***-****

Dynamic customer service agent seeks new challenges and opportunities for professional growth and advancement. Brings knowledge of reservation, flight set up, check-in and close-out, both for domestic and international flights. Possess in-depth knowledge of FAA rules and regulations with over 11 years experience and willingness to work a flexible schedule. Core Strengths

* Superior Communication Skills * Strong Organizational Skills

* Valid U.S. Passport * Active Listening Skills

* Safety-Oriented * Seasoned in Conflict Resolution

* Team Player * Sharp Problem Solver

* Skilled Multi-Tasker * Courteous Demeanor

* Adaptable * Energetic Work Attitude

* Excellent Judgment * Customer Service Expert

* Organized * Fast Learner

* Staff Training and Development * Superior Communication Skills

* Safety-Oriented * Global Traveler

Work Experience

Estimator/Coordinator

Holt Construction - New York, NY

April 2019 to March 2020

Estimating Coordinators provide the knowledge, skills and experience required to assist the Preconstruction and Construction Department.

• responsible for the production and the gathering of project related information and then track, file and distribute this information to all related parties.

• Upload and Download files from internet

• Internet research and utilizing other technology/software.

• Calling and Emailing Vendors for quotes, qualifications, and other information

• Updating vendor/subcontractor information on company database

• Assist in prequalification of vendor/subcontractors

• Proof Reading and assembling final proposal and bid submission for owners

• knowledge and understanding of process flow to ensure information released to estimators and project management is complete,

• accurate and well organized

• General assistance to accounting, estimating and construction staff, as required Manager

La Casa Restaurant - Hiboken

December 2017 to May 2018

recruiting training and supervising staff planning menus, ordering supplies, overseeing stock levels, handling customer complaints and inquiries, greeting customers,problem-solving, taking reservations, making improvements to the running of the business.

• Handled day-to-day operations

• Managed menu and event planning

Assistant Director

Bright Beginnings Too - West New York, NJ

September 2009 to June 2012

In charge of customer service and enrollment.

* Reviewed and issued audits on new and existing accounts information.

* Performed inquiries on multiple data bases.

* Responsible for the preparation of corporate payroll company wide.

* Assisted and directed managerial staff in other areas as necessary. Customer Service Agent

Continental Airlines - Newark, NJ

June 1998 to August 2009

In charge of flight set-up, passenger check-in and flight close-out.

* Responsible for meeting International and Domestic in bound flights.

* Possess in-depth knowledge of FAA rules and regulations.

* Proficient in booking reservation in the system.

* Responsible for processing payments, refunds and assisting customers throughout all phases.

* Superior communication skills.

Senior Administrative Assistant/Recruiter Assistant Port Authority of NY & NJ - New York, NY

January 1985 to December 1993

Responsible for police officer and all new hire training classes.

* Reviewed all Curriculum Vitae and scheduled and performed interviews.

* Prepared payroll for all employees.

* Preformed and reviewed all audit for accounts information.

* Responsible for multiple databases.

Education

Associate of Arts in Management

Katherine Gibbs School of Business - New York, NY

1995

Skills

• Construction Estimating

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