Ashley Castillo

Edinburg, TX *****

ad2sp9@r.postjobfree.com

+1-956-***-****

Detail-oriented individual with the ability to learn new concepts quickly. I am interested in obtaining work-force experience and as well as becoming involved within the community. The experience I receive from any job training or work related environment will assist in gaining the means to build positive relationships with co-worker peers and to retain knowledge that will instill a well working mindset. I am a team player and can adapt well into different environments with the appropriate guidance.

Work Experience

RBT / Trainer

Mireles Psychological Health Services, PA / ABA Therapy - McAllen, TX July 2022 to Present

Giving training to new and current RBT's (Registered Behavioral Technician). Giving evaluation scores, observing and giving feedback training; making sure clients protocols are being followed to ensure the effectiveness of treatment is intact.

Registered Behavioral Technician (RBT)

Mireles Psychological Health Services, PA / ABA Therapy - McAllen, TX July 2021 to Present

Maintaining data taking, implementation of case protocols with different clients as well as keeping a positive outlook whilst being organized and good with children from ages 3-21 years old. Customer Care Representative (CCR)

Maximus Call Center - Edinburg, TX

March 2021 to May 2021

Handling CCR duties such as working for 211 eligibility support. Assisting callers with various duties such as providing general information regarding government benefits. Handling individuals cases with discretion and call handling.

Undergraduate Internship

PINKERMAN & GONZALEZ PSYCHOLOGICAL ASSOCIATES, PC - Edinburg, TX November 2020 to December 2020

Observed and sat in on intakes, evaluations, and feedback reports. Learned how to give assessments and maintained client confidentiality. Handled phones and learned quickly on data entry for client information. Kept a good well working relationship with my supervisor and employees. Undergraduate Internship

UTRGV Psychology Clinic - Edinburg, TX

September 2020 to November 2020

Assisted in office assistant/clinical work. Maintained clear and concise job responsibilities regarding the atmosphere of the clinic. Sorted and organized protocols/inventory in the clinic, making sure items are not lost, misplaced or moved. Taking note of my duties and learning quickly of what's expected of me. Have verbal communication and listen well to important information. Making sure to have necessary discretion amongst our clients. Handled copier machine, word doc, excel spreadsheets, label making, etc. To be an effective and efficient intern/volunteer; I have obtained a good and positive persona. Customer Service Representative

AGACI - McAllen, TX

September 2017 to December 2017

Assisted in customers when they needed help in finding what they were looking for. As far as clothes, jewelry, and shoes. Handled and organized clothes racks and made sure everything was clean and presentable to customers. Made sure to assist the best I could with their shopping needs and keeping a positive attitude to ensuring their time at AGACI was a delightfully good experience. Education

Bachelor of Arts in Psychology

The University of Texas Rio Grande Valley - Edinburg, TX August 2015 to May 2021

High School Diploma

Nikki Rowe High School - McAllen, TX

May 2015

Skills

• Language: Bilingual in English and Spanish (write, read, speak) Computer: Windows, PowerPoint, and Word

Technical: Organized, able to work individually or with others, efficient, team player, self-motivated, hardworker, willing to learn new skills, and a quick learner.

• Label making, scanning, paper copy, spreadsheets, excel, copier machine able.

• English

• Customer service

• Autism Experience

• Applied Behavior Analysis

• Experience with Children

• Behavioral Therapy

Certifications and Licenses

Registered Behavioral Technician

July 2021 to October 2022

Certified in RBT duties with data taking, narrative writing and able to work with children who have Autism.

Assessments

Administrative Assistant/Receptionist — Familiar

November 2020

Using basic scheduling and organizational skills in an office setting Full results: Familiar

Call Center Customer Service — Familiar

November 2020

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Familiar

Customer Service — Completed

November 2020

Identifying and resolving common customer issues

Full results: Completed

Typing — Completed

November 2020

Transcribing text using a standard keyboard

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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