JENISE LEWIS

**** * ****** ******** **, Las Vegas, Nevada, 89117, US 702-***-**** ad2sp6@r.postjobfree.com Ready to contribute knowledge and skills, gained over 10 years in Customer Service to a dynamic management position. Always looking for new ways to increase revenue and improve customer satisfaction.Dedicated to learning, growing, and succeeding within your company. Multi-Task Management

Customer satisfaction

Sales

Supervision

Quick learner

Communications

Reports generation and analysis

Operations management

Customer service

Excellent communication

High School 2021

Penn Foster Scranton, PA

Retail Supervisor February, 2023 to Present

Circus Circus Hotel Las Vegas, NV

Retail Operations

Power Bi

Supervised 11 retail stores within the property and oversee 40+ employees Sales Associate Training

File, organize, & archive all paperwork

Sharepoint

Stratton Warren, to place all orders, to and from warehouse. P/O Report, analyze merchandise, contact buyers etc. Entered data into the [Software] system, including payments, account information, and call logs. Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention. Monitored cashiers' work and balanced registers to maintain strong financial controls. Customer Service Manager October, 2021 to February, 2023 Smith's Henderson, NV

Oversaw employees and evaluated their performance in order to identify training needs and develop precise plans for reducing process lags. Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs. Evaluated the performance of various employees and encouraged team members to increase productivity. Provided friendly, knowledgeable service and support in response to customer requests. Welcomed, greeted, and assisted customers, generating [Amount] of dollars in [Timeframe] sales in a high-traffic store. Telemarketing Specialist July, 2017 to January, 2020 Randy Sagastume: Allstate Insurance Henderson, NV

Generated a minimum of [Number] new leads every day. Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away. Gave scripted sales calls to customers who were reached using both manual and automatic dialing systems. Answered [Number] calls per [Timeframe] to help customers with their questions and concerns. Established excellent sales ability and strong interpersonal skills with a confident and persuasive approach. Created new accounts in the system and entered personal, demographic, and payment information. Did cold calling and outreach to build a sales pipeline. Averaged [Number] outbound and inbound calls every day. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Module Leader April, 2016 to January, 2017

Walmart Supercenter Las Vegas, NV

Seasonal Position

Resetting shelves, fixtures, labels etc.

Stocker

Stire Reset

Module Team Member

Created technical upgrade paths that included requested features and performance improvements. Gathered, defined, and communicated requirements for each module. Customer Service Manager November, 2014 to December, 2015 Smith's Las Vegas, NV

Am in charge of supervising the customer service department and ensuring that the company or corporation provides the best possible customer service. Conducted a review of customer service issues in order to support continuous improvement initiatives. Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees. Ensure that customers and internal departments are properly communicated with. Provided friendly, knowledgeable service and support in response to customer requests. Call Center Representative June, 2014 to December, 2014 Williams-Sonoma Las Vegas, NV

Seasonal position

Online Orders processing

UPS service

Account Services

Helped the business achieve and maintain industry-leading customer service ratings. Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information. Worked with shipping companies to coordinate and track materials movement to and from customers. Merchandise Manager August, 2010 to July, 2014

Walmart Supercenter Las Vegas, NV

Inventory Control

Vendor Merchandiser

Helped customers by unloading trucks, stocking shelves, and carrying merchandise out onto the floor. Created eye-catching and unique visual displays to pique customer interest and increase sales. Provided direction and constructive feedback to motivate team members. Kept track of everything.

Created visually appealing and engaging displays to pique customer interest and increase revenue. Service Advisor November, 2008 to November, 2009

JCPenney Henderson, NV

JCP.com

Online Merchant

Returns/ Refunds

Billing/Accounts

Cashier

Overnight Stocker August, 2005 to August, 2008

Walmart Supercenter Lancaster, CA

Looked at floor displays to see which items needed to be restocked. Customers were helped by me carrying packages and bags and securing purchases in vehicles. Rearranged merchandise throughout the assigned section to give shelves and racks a professional appearance. Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage. Did some light cleaning and housekeeping, such as throwing away trash and cardboard and sweeping and mopping the floors.

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