Store Manager Customer Service

Jose M. Trevino

**** ******* **., *******, **, **210

c: 940-***-**** e: ad2snq@r.postjobfree.com

Objective

To contribute to the success of by obtaining a challenging leadership position where I can apply my creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Qualifications

Dedicated and self-motivated individual with a leadership background in the

Retail and Food Industry, quality customer service, and inventory management.

Strong expertise in stock ordering and management procedures.

Excellent organization and multi-tasking skills.

Consistently achieved, met, and exceeded customer and employer expectations.

Proficient in MS Office Suite (Word, Excel, Outlook and PowerPoint) and Internet

Professional Experience

Title Max April 2014- Present

Store Manager

Drive sales and customer retentions with integrity, while managing an operations unit. for a Title Max’s office.

Maintain customer files and increase profitability through building and developing relationships, community involvement, marketing, and building new business resources.

Sales, mMarketing, budget control, labor control, and P&L control.

Effectively mentor and assist with employee hiring, management, training and development.

Ensure compliance of all customer accounts, timely payments, and past due collection accounts in accordance to company policies and procedures and local, state, and federal regulations.

Rent- A- Center Feb 2013- April 2014

Store Manager

Drive sales and customer retentions with integrity, while managing an operations unit for a Title Max’s office.

Maintain customer files and increase profitability through building and developing relationships, community involvement, marketing and building new business resources.

Sales, Marketing, budget control, labor control, and P&L control.

Effectively mentor and assist with employee hiring, management, training and development.

Ensure compliance of all customer accounts, timely payments and past due collection accounts in accordance to company policies and procedures and local, state and federal regulations.

McDonald's July 2010 - Dec 2012

Store Manager

Manage the operations of a restaurant in order to optimize customer satisfaction.

and guided Directed entry-level employees through daily responsibilities.

Processed payroll, updated timesheets, ensured protocol compliance of protocol, and submitteding supply and shipment orders.

Cand communicateding with company regional managers, employees, and stakeholders.

Demonstrated and reinforced leadership behavior, management, and team collaborations.

Home Depot Aug 2006 - present

Freight Team

Receive merchandise and make sure that all paperwork is done, stock the merchandise, forklift work.

Need another bullet

Taco Bell Jan 2008 - July 2010

Store Manager

Managed the restaurant operations of a restaurant in order to optimize custom satisfaction, .

fFood cost and control, labor control, and P&L control.

Oversaw, the hiring and training, hiring. Of employees.

Since upon hiring I was designated to escalate Advanced in the company within 4 to 6 months to obtain attain my title as store manager position.

and I was able to accomplish my tasks and escalate within a month and a half.

Baibrook Partnership (McDonald’s) May 2005 - Jan 2008

Area supervisor

Managed the restaurant operations of a restaurant in order to optimize customer satisfaction.

Food cost control, labor control, and P&L control.

In 2006 I was Nnamed mManager -of –the- Yyear for McDonalds in the Baybrook Franchise in a district of 65 different stores.

In 2007 there was a competition that was carried throughout all the USA McDonalds and I achieved and increased sales goals in the drive through and as a bonus I got granted a trip for 2 for a cruise to the Caribbean.

After working for a year and a half I was quickly prPomoted to Ddistrict Ssupervisor for 4 McDonalds stores with McDonalds in only a year and a half.

EDUCATION

Universidad Regiomontana 1976-1981

B.S. Industrial Administration Engineer

Tunkhannock High School 1976

Tunkhannock, PA

PROFESSIONAL COURSES

Industrial Engineering Symposium

Quality Control Course

Organizational Development Course

All McDonald’s courses including Hamburger University

QS9000 Interactive course

Financial Administration course

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