Karen Kruml

York, PA *****

ad2snn@r.postjobfree.com

+1-717-***-****

Multi-talented Manager with experience managing business needs, including devising strategic plans, setting up promotions and overseeing teams. Well-versed in handling multiple operational areas each day to drive business efficiency and necessary evolution. Specialized in lease ups.

Ready to apply 38+ years of experience and leadership abilities. Willing to relocate: Anywhere

Work Experience

Property Manager

Burkentine Property Management - York, PA

October 2020 to Present

Oversight of three communities. Lease up for two the communities. Administering and supervising of all phases of a multi-family apartment community in an effort to achieve maximum profitability for the property owners.

Managed within budgetary guidelines, selected and directed all site personnel, purchase goods and supplies, selected sub-contractors, and provide all duties necessary to maintain the property while serving the residents and community.

Property Manager

Westminster Management - Middle River, MD

June 2020 to October 2020

Oversight of a large community totaling 500 units. Administering and supervising of all phases of a multi-family apartment community in an effort to achieve maximum profitability for the property owners.

Managed within budgetary guidelines, selected and directed all site personnel, purchase goods and supplies, selected sub-contractors, and provide all duties necessary to maintain the property while serving the residents.

Regional Manager

Village Development - Maryland

July 2005 to April 2020

MD

Mentored and trained staff to define and exceed sales objectives. Managed business expansion, revenue development and market gains. Schedule and supervise subcontractors; oversee maintenance and renovations. Plan and manage budgets; execute general accounting functions. Set up and maintain computerized property management systems. Coordinate and track rent collection, maintenance and repairs. Proactively address security issues. Supervise a business office, leasing office and service department staff to ensure an orderly flow of daily work.

Prepares various daily, weekly and monthly operations and financial reports for upper management. Coordinates functions within the complex to increase resident retention. Realigned procedures and daily protocols with changing business demands. Managed staff to optimize an out reach expansion program. Improved individual location efficiency by average of 94% through effective leadership restructure. Penetrated new markets by investigating competitor products, services and trends. Promoted product and service benefits through facility tours and engaging presentations. Monitored customer complaint trends to drive satisfaction improvements and adjusted operational strategies to reduce issues.

Supported, trained and motivated 15 member team of Managers, Leasing Agents and Maintenance professionals to consistently meet annual goals for sales and production. Developed and implemented clear policies and procedures covering 3 locations spread across Maryland area.

Minimized turnover through effective training and employee engagement programs. Regional Asset Manager

Rp Management Inc - Wynnewood, PA

November 2003 to June 2005

Oversight of eight multi-family housing communities totaling 1325 units. Responsible for the transition and restructuring of new acquisitions including capital improvements, hiring and training of site personnel on corporate policies and procedures. Appraisal Assistant

Charles Klinefelter - York, PA

May 2003 to October 2003

Assisted in the appraisals of residential housing in York, Dauphin and Lancaster Counties. Senior Property Manager

Town and Country Trust - Baltimore, MD

January 1987 to April 2003

Administering and supervising of all phases of a multi-family apartment community in an effort to achieve maximum profitability for the property owners.

Managed within budgetary guidelines, selected and directed all site personnel, purchase goods and supplies, selected sub-contractors, and provide all duties necessary to maintain the property while serving the residents.

Managed and oversaw two properties totaling 580 units. Education

Accounting And Business Management

Harrisburg Area Community College - Harrisburg, PA Skills

• More than 36+ years experience in the management of multi-family housing properties.Thoroughly familiar with both tenant and landlord laws and guidelines.Competent in collections and municipal court procedures.Extensive business background in general management, customer service and support, and subcontractor supervision.Advanced computer skills and demonstrated proficiency in streamlining administrative tasks through the application of technology.Resourceful and innovative in problem solving; adapt quickly to a challenge.Strong prioritization, delegation, and planning skills. Relate warmly to diverse individuals at all levels; respectful and in a professional communication style.Well versed in utilizing a purchase order system and keeping within the parameters of a budget. (10+ years)

• Microsoft Excel (10+ years)

• Fair Housing regulations (10+ years)

• Property management (10+ years)

• Microsoft Word (10+ years)

• Microsoft Office

• Office manager experience

• Budgeting (10+ years)

• Accounting (10+ years)

• Marketing (10+ years)

• Business Management

• Accounts Receivable (10+ years)

• Sales (10+ years)

• English

• Microsoft Outlook (10+ years)

• OneSite

• Communication skills (10+ years)

• Time management (10+ years)

• Cost control (10+ years)

• Management (10+ years)

• Property Leasing (10+ years)

• Financial report writing

• Supervising experience

• Team management

• Negotiation

• Leadership

• Analysis skills

• Mentoring

• Hospitality

• Accounts receivable

• Office management

• Yardi

• Customer service

Awards

Property manager of the year award

November 2022

PAA Manager of the Year award

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