Richard C. Andrews

***** ******** ****, ******, ** 75238 214-***-**** ad2snc@r.postjobfree.com OBJECTIVE

I am a well-rounded and result-driven

professional eager to gain the

position of All Lines Claims Adjuster.

I am an established customer service

representative and manager who is a

goal-oriented, highly motivated team

player who is ready to bring my

strong customer service skills, and

ability to work well with clients and

co-workers to resolve claims

effectively and efficiently.

CERTIFICATION

/EDUCATION

• Certified All Lines Claims Adjuster

– License No. 3113374

• Insurance Claims Adjuster

Program – Training for All Lines

License

• Dallas College – Associate

Degree

SKILLS

• Excellent interpersonal

communication

• Expert customer service skills

• Dedicated to working with high

integrity, strong work ethic, and

great leadership skills

• Excellent negotiating skills

• Enthusiastic marketing

capabilities

• Outstanding management skills

• Flexible and resourceful

• Possess strong oral and written

communication skills

• Computer skills including by not

limited to Microsoft Office, web,

and social skills

EXPERIENCE

Ford Motor Corporation, Dallas, TX

(Service Advisor) February 2023 to July 2023

Responsible for building and maintaining relationships with customers in need of repair services. Responsibilities include but are not limited to:

• Greet customers promptly, listen clearly to vehicle issues and articulate repair needs to techs

• Upsell additional services using low-pressure, high-integrity methods; sell/manage extended warranties

• Provide accurate estimates of repair/maintenance costs

• Adherence to dealership policy on customer vehicle care and operation

• Follow each repair for quality service and keep customers informed of the progress

• Notify customers of repairs needed and associated costs and notify when vehicles are ready for pick-up

• Handle minor customer concerns and complaints

• Maintain Customer Satisfaction Index (CSI) scores per dealership standards

Best Press, Dallas, TX

(Sales Representative) June 2021 to February 2023

2006 to March 2011

Nieman Printing Company, Dallas, TX

(Sales Representative) March 2011 - June 2021

Responsible for building and maintaining relationships with more than 28 companies. Responsibilities included but are not limited to:

• Designing and presenting proposals and bids for projects by explaining technical phases such as type size and style, paper stock, print, binding, and various methods of production

• Develop and manage new and existing business accounts;

• Developing and creating products to fit client needs and specifications;

• Calculation of client billing and commissions;

• Assist in planning, managing, and budgeting of each project;

• Work with all departments to provide customer needs promptly.

Contact this candidate