Jerry Arthur Gardner Jr

**** *. ********* ***

Chicago, IL 60649

Mobile: 773-***-****

Email: ad2snb@r.postjobfree.com

Country of Citizenship:

United States

Veterans' Preference:

Retired, Honorably Discharged Navy Veteran

Availability:

Job Type:

Permanent

Work Schedule:

Full-Time

Work Experience:

Franciscan Alliance Hospital (08/23 – Present)

701 Superior Ave

Munster, In 46321

Supervisor : Richard Fasano

IT Desktop Support

1.Effectively provided customer service to end-users via phone and remote control.

2. Performed application installs for PCs and mobile devices for approved applications used in the Enterprise. Configured scanners for patient, and medication identification.

3. Provided one-on-one end-user problem resolution in-person or over the phone for approved hardware issues.

4. Coordinated and tracks the delivery, set up, and configuration of end-user desktop, laptops, and peripherals.

Participated on-call for after-hours support when required.

5. Worked in Large Desktop deployment implementations

6. Installed and upgraded desktops Windows 10, 11

7. Supported Windows based systems through implementation efforts and issue resolution.

8. Validated Virtual Machine builds.

9. Installed, upgraded, imaged/re-imaged desktops, and laptops.

10. Installed software, based on user requirements and profiles

11. Validated post migration functionality and possible end user support.

12. Successfully identified problems that require escalation for vendor and/or technical support.

13. Planned for and assured proper installation, integration and continuing operation of end-user technologies.

14. Supported and ensured compliance with workstation hardware and software standards (including delivery) as determined by the Information Services department.

15.A/V equipment set up for conference/meetings.

16. Participated in on-call for after-hours support when required.

United States Marine Corps (02/23 – 08/23)

2223 Luce Boulevard Bldg. 523

Great Lakes, IL

Supervisor : Kellenace Cenek

IT Specialist (SYSANLYSIS)

1. Provided basic assistance to functional users regarding operation and maintenance and use approved troubleshooting techniques to test and analyze computer malfunctions for Marine district 9 Headquarters and 9 outlying recruiting sites.

2. Maintained Local Area Network (LAN), received instructions and reports and documented LAN changes in status as they occur.

3. Assisted users with computer hardware/connectivity service requests.

4. Maintain/interpret/write portions of operating equipment and user manuals and instructions.

5. Utilized Pixie server for imaging PC.

6. Maintained PC/Hardware/Software/Telecomm Inventory.

7. Programming/troubleshooting/Issuing Android/ iPhone. Maintained cell phone inventory for Marine District 9 Headquarters and 9 Recruiting Sites.

8. Utilized Remedy software for ticket creation and ordering.

9. System Administrator : Account creation. Security Groups. Active directory. Network printer setup/access. Remote Assistance.

10. Computer refresh of all laptops at 9th Marine Corps District and all Recruiting Sites for military and Civilian Personnel.

Naval Station Great Lakes 02/2020 – 02/2023

320A Dewey Ave

Great Lakes, IL 60088

Supervisor: Russell Hasley 847-***-**** ext.

IT Specialist (INFOSEC/CUSTSUP)

1. Attention to Detail - Oversee local databases to accurately enter, revise and sort inventory and other required data.

2. Customer Service - Works with clients to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Analyzes clients/customer requirements of current systems and hardware problems and ensures changes in the requirements are addressed.

3. Oral Communication - Expresses information, makes clear and convincing oral presentations; listens to others, and responds appropriately

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Investigate customer/client request and ensure the most viable solutions are being used to resolve problems.

5. Using and disseminating security tools, rules, and regulations to protect assets and ensure compliance with security requirements; 2) Perform minor upgrades to PCs (i.e., replacing computer RAM, desktop); 3) Review changes in policy regulations and directives and advise on the potential impacts of IT policies.

6. Computer refresh of over 600 PCs and Laptops for Naval Training Command Great Lakes military and civilian personnel.

7. Apple Business Manager (ABM) / Device Enrollment Program (DEP)

Apple Business Manager's Device Enrollment Program allows the NMCI to automate and simplify initial device setup and portions of the Mobile Device Management (MDM) activation with BlackBerry Unified Endpoint Manager (UEM).

8. Imaged PCs and laptops according to Local Policy.

U.S. Census Bureau Regional Office 09/2019 – 01/2020

1111 W 22 St

Oak Brook, IL 60523

Supervisor: Romaro Keith 630-***-****

Automation Technician

1. Provide technical support and customer support assistance for all laptop automation activities in the regional office and ensures that proper software has been installed and ready for shipment to the field representatives.

2. Develop methods for automating administrative and program reports from electronic systems (i.e., Internet, CD-ROM, Microfiche, databases, electronic bulletin boards.)

3. Select the appropriate software to meet office needs and integrate different software types into single document, e.g., to retrieve data, convert it into graphic form, and incorporate it into text.

4. Operate and maintain computer hardware, software, electronic mail, and telecommunications in order to support office automation activities.

5. Assist in the tracking of hardware components, such as word processors, personal computer, workstations lined to a computer, and associated equipment such as printers, optical scanners, and modems.

6. Ensuring Help Desk tracking and asset Information is accurate.

Developing and maintaining problem tracking and resolution databases ensuring accurate records are filed.

7. Supporting telecommunications systems configurations related to Moves, Adds, and Changes (MAC).

U.S. Postal Service 02/2019 – 09/19

2643 N. Clark St

Chicago, IL 60614

Supervisor: Ms. Daniels 773-***-****

City Carrier Assistant 40hr

Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area; maintains professional and effective public relations with customers and others, requiring a general familiarity with postal laws, regulations, products and geography of the area.

U.S. Postal Service 04/2018 – 07/2018

7500 Roosevelt Rd

Forest Park, IL 60130

Supervisor: Steven Smerz 708-***-****

Laborer Custodian

1. Makes or assists in making minor maintenance repairs to building and equipment.

2. In smaller buildings assists the fireman-laborer in firing the boiler; in firemen-laborer's absence fires and cleans the boiler.

3. Operates a variety of power-driven equipment such as floor scrubbers, floor sanders, waxers, and wall washers; adjusts

brushes, buffers, and other attachments on machines; uses wax, polish, and other protective agents appropriate for the

various surfaces; washes walls and ceilings from scaffolding.

4. Performs general laboring duties such as uncrating and assembling furniture and fixtures using bolts and screws for

assembly, loading and unloading supplies and equipment.

5. Performs janitorial duties such as cleaning, scrubbing, waxing, and polishing floors; washes walls and ceiling; dusts

furniture and fixtures; cleans hardware and toilet fixtures; washes windows; cares for lawns and shrubs; cleans sidewalks and

driveways and removes ashes, snow and ice.

6. In addition, may: operate elevator, stack supplies in storage rooms and on shelves; move furniture and equipment.

U.S. Postal Service 07/2017 – 04/2018

611 Landmeier Rd

Elk Grove Village, IL 60007

Supervisor: Monica Johnson 847-***-****

PSE (Personnel Support Employee)

Process incoming and outgoing mail in both plant and Post Office facilities using automated mail processing equipment or manual methods of sortation and distribution. Able to read and sort mail quickly and accurately. Collate, bundle, and transfer processed mail from one area to another. Handle heavy sacks of letter mail or parcels weighing as much as 70 pounds. Maintained pleasant and effective public relations with customers and others. Complied with Postal laws, regulations, and procedures commonly used. Provided customer service to the public.

Uber Driver 10/2016 – 07/2017

Self Employed 40hr plus work week

Picked up passengers, transported clients between places, and kept my vehicle in good condition. Maintained safe driving, communication, time management, and customer service.

U.S. Census Bureau Headquarters

10/2011 – 09/2016

4600 Silver Hill Rd

Suitland, MD 20746 US

Supervisor: Gary L. Williams 301-***-****)

IT Specialist (SYSADMIN/INFOSEC)

1.Served as Information Systems Security Officer (ISSO) for Data Access Dissemination Systems (DADS) American Fact Finder (AFF) Division at the Bureau of the Census Headquarters in Suitland, Maryland.

2.Continuous monitoring of contractors. Act as management link between vendor (contractors) and sites in testing and troubleshooting American Fact Finder (AFF) interface software with approved system application support polices and change control policies. Ensure compliance of security policies. Assist in the use, management, and dissemination of information as requested by stakeholders.

3.Performs troubleshooting and maintenance of Data Access Dissemination Systems (DADS) in accordance with police Office of Information Systems (OIS), Department of Commerce, and National Institute of Standards and Technology (NIST). POAMS to correct security issues.

4. Maintain and control equipment inventories. Maintain and control equipment inventories.

5. Provide training as needed to (DADS) personnel on the computer use policy and assure that information security policy is followed. Support the use of the SharePoint for the storage of shared data. Consults with customers to specify and identify requirements. Analyzes and evaluates test data. Performs other duties as needed.

6. Determines how the system should be organized, by keeping, documenting records necessary, and Standard Operation procedures. 7. Develops systems requirements and specifications, according to NIST 800.53A. Identifying and specifying information system security requirements and ensuring application of information security/information assurance policies, principles and practices. Anticipated and addressed customers’ needs. Windows/Unix/Linux platforms used for database environment.

Naval Hospital Clinic Annapolis

08/2010 – 04/2011

250 Wood Rd

Annapolis, MD 21402 US

IT Specialist (SYSADMIN/INFOSEC)

1. Provided expertise in administration, creation, and maintenance of end user accounts within Active directory. Assisted with updates and modifications to end user client software. Prioritize, schedule, and track requests and problems. Diagnosed and resolved end user problems by employing problem solving techniques.

2. Performed initial set up and continued maintenance of hardware utilized in conjunction with Navy Medicine software. Hardware includes but is not limited to: Workstations, Laptops, Printers, Servers, and other peripheral devices.

3.Implemented safeguards to ensure the integrity of all workstations and servers as well as managing local security requirements of necessary access to Active Directory, CHCS, and AHLTA applications.

4. Performed system account maintenance as required to originate and terminate local Active Directory accounts and provided role-based access to end users. Applied instructions and pre-established guidelines to perform IA tasks within the local area network. Supported, monitored, tested, and troubleshot hardware and software IA problems. Implemented and monitored IA safeguards for computer systems in accordance with implementation plans and standard operating procedures. Implemented DoD Component password policy.

5. Diagnosed problems with hardware devices, replaced adjusted and reset as required to restore functionality. Performed hardware installations as required. Upgrade, troubleshoot, test and maintain IT systems (computers and operating systems) to optimize performance and functionality. Assisted the conduction of inventory of all hardware devices.

6. Provided customer support and trained as required. Communicated with customers at all levels on a recurring basis, both orally and in writing.

7. Prepared clear and concise Information Security Reports for the Information Assurance Manager on the Security posture of the Branch Health Clinics. Provided quality IT Services.

U.S Naval Observatory

01/2005 – 03/2009

3450 Massachusetts Ave NW

Washington DC, DC 20392

Supervisor: Tony Kopas (202-***-****

Electronics Technician (Active Duty Navy, Second Class Petty Officer – E-5)

1. Ensures that IT plans, investments, and operations support the streamlining and efficient execution of core missions, work processes, and business processes; are consistent with the organizations strategic goals, priorities, program objectives, and mission requirements, both current and projected; are effectively integrated with U.S. Navy technology plans, programs, and requirements; and reflect the most efficient and effective utilization of U.S. Navy IT resources based on performance, risk, and cost/benefit or business case analysis.

2. Ensured Help Desk tracking and asset Information is accurate.

3. Ensured organized data closets when adding or removing patch cabling. Supporting telecommunications systems configurations related to Moves, Adds, and Changes (MAC). Diagnosed and resolved problems in response to customer reported incidents. Investigated and recommended the purchase of tools and technologies to improve responsiveness to customer requirements. Managed moves and/ or installations of IT equipment to assure coordination of IT support and customer service. Providing feedback on problematic trends and patterns in technical support to team leads and/or supervisor.

4. Installing and configuring VA approved software applications. Provides expert advice to U.S. Naval Observatory leadership, managers, and staff regarding the resolution of IT problems or the utilization of IT to solve mission performance, workflow, or business problems. Providing technical assistance and daily operational guidance to U.S. Naval Observatory employees; ensuring that computer network and peripherals are running at optimum capacity.

5. Maintaining accurate, detailed records of all trouble calls. Plans and delivers customer support services, including hardware/software installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Worked to identify and define inefficiencies in customer service operations.

6. Participated in the development service level agreements and ongoing management of service level compliance.

7. Analyze research, upgrade and maintain necessary hardware and software. Performed spyware checks on computers systems. Assisted in managing Help Desk resources for optimal performance. Assisted in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, and coach and assist team members to deliver quality support.

8. Leveraged exemplary telecommunications expertise to analyze and swiftly resolve 400+ trouble calls with Verizon in role as telephone repair coordinator. Played an active role in achieving certification and compliance of 400 workstations in accordance with accreditation requirements. Participated in reconfiguring 120 workstations during complex transition from USNO Network domain to Timenet. Meticulously and consistently optimized system and network performance and stability. Relied upon to regularly assess and identify computer security vulnerabilities using Gold Disk. Utilized Defense Travel System (DTS) for travel arrangements. Installed and configured routers, hubs, and switches on the local area network (LAN). Repaired and troubleshot network printers. PC Software installation.

9. Maintained inventory of computer / electronics hardware. Developed reports and standard operating procedures. Surveyed office spaces for computer hardware configuration. Configured and troubleshot Microsoft Outlook accounts for Naval Observatory Personnel. Performed network back ups, antivirus updates, and security patches.

Education:

Capella University – Enrolled in Information Technology bachelor’s degree Program (August 2023)

University of Maryland University College

Adelphi, MD US

Some College Coursework Completed - 08/2016

60 Semester hours

Major: Information Systems Management

Minor: Human Resource Management

Relevant Coursework, Licensures and Certifications:

Security +

University Of Phoenix

Phoenix, AZ US

Technical or Occupational Certificate - 05/2010

18 Semester hours

Major: Human Resource Management

GPA: 3.0

Thornwood High School

South Holland, IL US

High School Diploma - 06/1988

Relevant Coursework, Licensures and Certifications:

Master Training Specialist

Instructor Qualification

Additional Information:

Awards

Navy Achievement Medal with two stars(6/2001)(9/2003)

National Defense Service Medal with two stars (6/2001) (2/8/1990)

Sea Service Ribbon with two stars (12/1991) (12/1992)

Meritorious Unit Commendation with two stars (6/1993) (6/1997)

Navy Good Conduct Medal with five stars (1989-2009)

Navy/ Marine Corps Overseas Service Ribbon (6/1993)

Armed Forces Expeditionary Medal ((6/2002)

Volunteer Work

Earth Day clean up at U.S. Naval Observatory (5/2008)

Girl Scout’s Fundraiser’s (2001-2005)

Defense Science Board 50th Anniversary Event (2/8/2007)

Combined Federal Campaign Key worker (2005-2008)

Higher Praise Outreach Ministry church (2005-2016) Minister of Technology

PROFICIENCIES: Microsoft Office (2010, 2013, 2016, 365), Windows Server. Windows, Vista, 7, 10, 11, MAC, Active Directory, Remote Assistance, Printer Management, Microsoft Outlook, SharePoint, Remedy, SQL Blackberry, iPhone, Wireless network, Backups, Anti-virus PIXIE, Bitlocker, SerrviceNow, SLA, Cisco VOIP Phones

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