Customer Service Representative
Resume:
Roshanda Williams
Belleville, IL ****2
ad2smt@r.postjobfree.com
I’m looking for a company where there are advances and utilizes my skills and expertise I have gained over the years.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Breaking Financial Solution - Belleville, IL
November 2021 to Present
Taking inbound and outbound calls assisting with payments clerical filing Patient Access Specialist
Firstsource Solutions - Belleville, IL
August 2017 to October 2021
Taking inbound and outbound calls Assisting with credit card payments,Assisting with EOB also assisting in Financial Assisting for those who qualify also doing appointment setting for several different hospitals working off of Epic PRM systems Cubs and others systems that allow patients hippa In compliance with State and Federal Irrigation
Education
Secondary School Education in Office Technology
Southwestern Illinois College - Belleville, IL
May 2003 to August 2003
Some College in General Studies
Southwestern Illinois College - Belleville, IL
August 2001 to May 2002
Commercial Driver's License (CDL)
Class A
Skills
• Typing
• Cold Calling
• CRM Software
• Data Entry
• Telemarketing
• Salesforce
• Sales
• Communication Skills
• Upselling
• Phone Etiquette
• Microsoft Powerpoint
• Epic
• HIPAA
• EMR Systems
• Medical Records
• Insurance Verification
• Microsoft Outlook
• Negotiation
• Office experience (10+ years)
Languages
• English - Expert
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Familiar
March 2022
Responding to customer situations with sensitivity Full results: Familiar
Customer service — Completed
March 2022
Identifying and resolving common customer issues
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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