Richard C. Hogan, MBA

*** ********* ** **

Saint Cloud, MN 56304

651-***-****

ad2sml@r.postjobfree.com

https://www.linkedin.com/in/richardchogan/

PROFILE

Project Leader who drives business process improvements across the organization, impacting customer satisfaction, cost reduction, cycle time reduction, and quality improvement.

Extensive experience across multiple industries: Manufacturing, Banking, Finance, NonProfit, Agriculture, and Government. Well-versed liaising between technical and non-technical staff, engaging stakeholders on all levels, and facilitating cross-functional teams. Additionally, my MBA has equipped me with skills in business strategy, so I can build flow charts and conduct data manipulation essential to process improvement projects.

The added value I bring to the table is my commitment to forging collaboration, and my ability to influence others.

EXPERTISE

* Accounting

* Business Process Improvement

* Business Process Design

* Process Management

* Process Optimization

* Project Management

* Project Coordination

* Project Delivery

* Customer Experience

* Stakeholder Engagement

* Team Building & Leadership

* Data Cleansing

* Manufacturing Operations Management

* Financial Services

HIGHLIGHTS

*** 15+ years: Strong client centric focus [Financial, Banking, Manufacturing, NonProfit… industries]

*** Excellent problem-solving skills and figure aptitude [PC Technician – Accounting skills]

*** Excellent written and verbal communication skills [Documentation, Executive Presentation]

*** 4+ years: Process / Project Improvement [Business / Systems Analysis]

*** Technical Leadership amongst teams [Liaison – Meeting facilitator – Process Owner]

TECHNOLOGY

Product Application Support: 3M Home Care and Health Care product lines including Scotch-Brite, Scotchgard, ACE, Futuro, Nexcare, Thinsulate, Animal Care products

Systems Technical expertise – MS Office Professional Suite including Word, Excel, Access, Outlook, Project, OneNote, Sharepoint and Visio – IBM Lotus Notes, Sametime – Call Tracking: Remedy – HP Service Direct – Database Coursework: Introductory Oracle/SQL – Nortel / Cisco VoIP setup – Concur T&E – Salesforce – McAfee/Norton AV – Active Directory – ITIL – Altiris Imaging – Adobe – Nortel Network Ethernet Switch – IBM Network Switches – Dell / IBM Distributed Systems Server Hardware

CREDENTIALS

** ICSA Customer Service Certified

** Microsoft Certified Professional (MCP): #1342466

** National Career Readiness: Gold #V2MP3737Y9WC

EXPERIENCE

Volt Technical Resources

Aug 2021 – August 2023

St. Paul, MN

IT Consultant / DATA ANALYST for 3M Packaging Solutions

* Design Pallet patterns using TOPs for 3M products shipped by ground, air, water to minimize in-transit damage.

* Data Cleansing using MS-Excel VLookup function for 9000+ line item Data Sets.

* Data Audit of multiple 3M Proprietary Systems to ensure accuracy of data.

Renewal by Andersen / Andersen Windows

Sep 2020 – Aug 2021

Cottage Grove / Bayport, MN

Assembling Technician

* Special report projects and development of MS-Excel formulas for management.

Church of St Peter

Feb 2020 – May 2020

Saint Paul, MN

Accounting Specialist for entities of Church, School, and Cemetery using QuickBooks

* Accounts Receivable: Count and Deposit Funds, G/L entries of Cash, EFT, Credit Card entries

* Accounts Payable: Code, Key, Cut Checks for vendors

* Generation of Aging Reports for Accounts Payable

* Verification and validation of monthly insurance premiums for 10 departments

ABBTECH Staffing Services

Jan 2020

Minneapolis-St Paul, MN

Senior Managed Deployment Technician

* Ensure workstation is actively connected to network switch via Ethernet Network connection

* Provide installation, configuration, and troubleshooting assistance for core desktop operating systems including Microsoft Windows 10 on Dell Workstations

* Generation of Daily Work Logs

* Coordinated return shipment of expired assets to parent warehouse

3M Company

2016 – 2019

Saint Paul, MN

Product Application Support Representative: Home Care Health Care including brands of Scotch-Brite™; Ocelo™; Scotchgard™; Nexcare™; Ace™; and Futuro™ being voice of the customer and relaying it to the division. Providing Where-To-Buy and technical product information to the consumer. Used Remedy and Salesforce to document consumer inquiries in the “Voice of the Customer.”

* Generation of Salesforce reports breaking down type of daily / weekly calls

Product Information Center Specialist: 3M Helps

Volt Technical Resources

2011 – 2016

Minneapolis-St. Paul, MN

IT Consultant / DATA STEWARD

* Desktop Migration Engineer for Blue Cross Blue Shield of Minnesota at Apex Systems.

* Desktop Builder for DiSys at Veterans Administration of Minnesota.

* Code Migration for John Berry at USBank

* Special Projects Administration.

* Business Software Support Analyst for Mphasis-Wyde supporting Wynsure software.

* Data Steward for Volt at St. Jude Medical auditing, analyzing, and cleaning of sales team Concur expense reports.

* Rebates Contractor for Volt at Tennant Company validation of data distributor rebate reports.

* Salesforce Service Management Senior Support Representative for Adecco at Ecolab.

Worldwide TechServices

2007 – 2011

Twin Cities, MN

Sr PC Technician: Installation and configuration of new Intel desktop and laptop computers and software for the for end-user at a major international organization located in Hopkins. Training and mentoring of new staff in the workstation building processes and procedures of new workstations. Interfacing with matrixed team of business units and personnel driving change and innovation of business process

* Upgraded end-users workstations to Symantec Anti-Virus 10.1.5.

* Documentation of procedures to upgrade client's workstations and their anti-virus software.

* Successfully identified build process for Scale PCs decreasing build fail rate from 50% to 0%

* Received VIP Award for contribution of ideas and Scale PC Process Improvement initiative

The Hartford

2005 – 2007

Woodbury, MN

Client Services Representative

* Generated Red Flag reports identifying potential life insurance policies involved in money-laundering.

* Provided Variable Universal Life and Traditional Life Insurance account support to clients, agents, and internal office personnel while adhering to DALBAR telephone protocol procedures.

* Designed custom Excel application to identify potential Money Laundering amongst Hartford Life products including annuities, VUL products, and traditional life products.

State Farm Bank

2003 – 2005

Woodbury, MN

Bank Response Center Representative: Assisted clientele with initiating bank loans, account balances, opening and closing of accounts, retail banking, account balancing.

* Provided network and customer support for local Woodbury Bank/Claims Center representatives with Computer issues involving Computer hardware and peripherals and Windows XP Operating System.

* Delivered in-bound telephone bank support to agents and clientele in the banking products of time and demand deposits, mortgage and consumer loans.

* Facilitated staff meetings for team of ten.

* Provided second-level Technical Support for staff of 200+.

IBM Global Services at American Express

1996 – 2002

Minneapolis, MN

Held the following positions during tenure with IBM Global Services:

* Process Coordinator – Capacity Planning Exceptions Management: Directed a matrixed team of 16+ network and server personnel in developing a newly defined business process that monitored 1,000+ network nodes including Switches and Servers for the client, produced 300+ exceptions, and negotiated a successful closure rate of 95%; the process was declared by the client as a “best in practice.”

* Internal Auditor – Business Controls: Analyzed and reported the results of three Asia/Pacific Rim clients, ensuring compliance with the contractual standards set forth by IBMGS-Australia and using ITCS204 industry standards and GSD331 documentation as guides for senior management.

* Process Coordinator – Server Acquisitions: Collaborated with the manufacturer, vendor, client, management, and staff to coordinate and standardize the annual purchase and delivery of $1.5M+ in Intel platform servers; facilitating annual savings of $75K+ as well as removing more than a week in lead time.

* Server Implementation and Support Specialist – NT Server 4.0: Installed, configured, and documented the procedures for installing Intel-based hardware and the Microsoft Windows NT 4.0 operating system software on 250+ servers and 10+ hardware platforms; provided senior management with weekly reports detailing the SLA status of the environment. Change Management representative.

* Server Implementation and Support Specialist – Novell 4.0: Coordinated the communication of the network operating system upgrade schedule and plan of action to 250+ field server site contacts while updating/verifying on-hand data for each site. The project was recognized as 100% successful and the data gathered was used as a baseline for further support of remote sites.

* System Management Specialist: Responsible for creating daily, weekly, and monthly SLA reports for upper management. Attended Project Management Fundamentals for IBM (PMI-PMBOK).

EDUCATION

Cardinal Stritch University

Master of Business Administration, Business Strategy

2015

Southwest Minnesota State University

Bachelor of Science, Business Administration and Management

Concentrations in Computer Information Systems and Management Science

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