HEATHER L. BRANCATELLI

ad2smh@r.postjobfree.com 514-***-**** www.linkedin.com/in/heather-brancatelli/ SUMMARY OF QUALIFCATIONS

• Able to manage large teams of over 100 people, both remotely and in person at multiple worksites and virtually, while promoting cohesion and quality of service.

• High-volume recruitment in both an in-person and virtual setting with high retention rates and longevity of candidates.

• Proven success with program management and development within each industry by creating and sustaining new programs, managing them from inception, design, and to completion.

• Utilizes collaborative approach with other teams to create synergies and produce more effective results for the organization.

• Adaptable to new industries with no prior experience.

• Successful change agent that can set and manage expectations from both inside and outside of respective institutions.

• U.S. and Canadian Citizen, permitted to work in both countries. PROFESSIONAL SUMMARY

People-focused leader with experience developing healthy organizations as well as internal and external relationships. Engaged and adaptable change-maker looking to further my career in the human capital management and development space by bringing expertise in streamlining recruiting processes to create efficiencies while also developing a positive environment and company reputation for all stakeholders by attaining and developing the best talent. PROFESSIONAL EXPERIENCE

TAILOR & SHEARS, Montreal, QC

Business Development Manager, Consultant September 2022 - Present

• Created referral program for previous clients in order to build client base and increase gross sales with the intent of growing business by at least 30% quarter over quarter.

• Research suppliers for introduction of accessory and ready-to-wear lines to be coupled with custom and made-to- measure orders to complete full ensemble look and increase sales.

• Continued market research on current and expected menswear seasonal trends to ensure that all offerings and website are reflective of what will be expected by the customer.

• Recruit and train salesforce for the “Tailor & Shears Experience” to ensure uniform quality and luxury experience in the fitting and suiting selection.

VIVVI 3, LLC, New York, NY

Contractor, Consulting for Recruiting and Program Development, Virtual Tutoring Program September 2020 – July 2022

• Collaborated with start-up team to develop original framework for new online tutoring program for over 1,000 K-12 students including hiring, matching, management processes, and best practices.

• Oversee the interview, hiring, and onboarding process, including application review, interviewing, documentation submission, and training to ensure strength and longevity in candidates and cost reduction in rehiring process, and providing tools and training for employee and client success.

• Manage a roster of around 30, which includes overseeing completion of sessions for over 300 children on a weekly basis, with a weekly session completion rate of around 93% at height of program.

• Lead team engagement for our division to unify a completely remote team and make us an employer of choice through idea sharing, building a sense of community, and discussing current education or student issues.

• Consulted with another division for recruiting and best practices and supported implementation process to decrease employee turnover and increase quality of onboarded employees. BRANCATELLI HOUSEHOLD, Montreal, QC March 2016 – September 2020 Head of Household

• Managed an international relocation for my family, including logistics and immigration requirements.

• Due to visa requirements, I was unable to work for a portion of this time.

• Was a stay-at-home mother during this time as our family grew. MT. SINAI ROOSEVELT AND ST. LUKE’S HOSPITALS, New York, NY Director of Volunteer Services June 2015 - February 2016

• Managed staff members and 150-350 volunteers at two hospital sites, strategically leveraging volunteers as a resource to close any patient satisfaction gaps for the organization.

• Created job descriptions, giving way to volunteer engagement, while staying within confines of allowable tasks and without union conflict.

• Instituted and wrote departmental policy based on regulatory, union, or institutional changes.

• Managed and nurtured relationships in and outside of the organization, promoting the goals of the Department and organization.

• Curated educational seminars and materials for volunteers based on evolving institutional, societal, and community needs to create confidence in volunteers, thus improving interactions with patients and impact on patient satisfaction scores.

Assistant Director of Volunteer Services January 2012 - June 2015

• Developed volunteer programs benefiting both patients and the institution while analyzing data to validate success of the programs and impacts on the Department and organization.

• Oversaw all individuals processed as volunteers at Roosevelt site, including file compliance, just-in-time training, and yearly reviews to determine volunteer satisfaction and co-plan development paths.

• Streamlined the function of the Department, creating time and processing efficiencies by better defining to the organization what constituted a volunteer and which functions were allowable within our umbrella.

• Met with patients as needed to assist with any issues that could not be resolved by volunteers in order to escalate patient satisfaction complaints or highlight patient care issues to staff. Volunteer Coordinator November 2010 - January 2012

• Recruited, screened, and interviewed prospective volunteers and placed in appropriate programs based on the needs of the organization.

• Created a streamlined, universal training for the Patient Rounding Program to promote efficiency in the onboarding and training process.

• Maintained reporting and data collection for Patient Rounding Program interventions with patients, which helped appropriate staff address patient issues more expeditiously.

• Assisted with planning and execution of Annual Recognition Event for Volunteers to promote volunteer appreciation within the organization and volunteer satisfaction. Health Information Center Specialist January 2010 - November 2010

• Developed a marketing plan to increase patient volume at Health Information Center and educated key hospital staff of the Center’s existence to increase awareness and promote our mission.

• Built a collection of relevant and credible consumer health information for hospital patients’ reference.

• Implemented statistical database to keep historical account of patient traffic and disseminated materials.

• Obtained a grant for computer equipment for visitor use to facilitate and teach how to research credible consumer health and local information.

EDUCATION

Auburn University, Auburn, AL

Master of Business Administration May 2024

Graduate Certificates: Management of Information Systems and Supply Chain Planning GPA: 4.00/4.00

Lehman College, Bronx, NY December 2009

Bachelor of Business Administration ~ Departmental Honors, Summa Cum Laude Concentration: Marketing Minor: Political Science

GPA: 3.85/4.00

TECHNICAL SKILLS

• Microsoft Office Suite, Google Suite, Oracle, SQL

• Intermediate understanding of Spanish and Italian

• Have experience with Greenhouse, LinkedIn Recruiter, and Spark Hire AFFILIATIONS

• New York State Association of Volunteer Services Administrators, Member 2011 - 2016 o State Conference Special Events Co-Chair, 2015

• Greater New York Association of Directors of Volunteer Services, Member 2011 - 2016 o Executive Board of Directors, Treasurer, May 2014-2016 o Board of Directors, Professional Development and Site Co-Chair, May 2012-May 2014 o Planning Committee for GNYADVS 60th Anniversary, 2012

• Mount Sinai West and St. Luke’s Hospitals Involvement 2011 - 2016 o Member of: Patient Experience Committee, CMS Survey Readiness Team, Joint Commission Roll-Ahead Team, and Workplace Violence Committee

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