Customer Service Pharmacy Technician

Skills

Proficient in Microsoft Office (Word, Excel, PowerPoint).

Organizing food coordination for events such as the Carolina Country Music Fest and the Myrtle Beach Jazz Festival

As a teenager, I worked at Ralph Lauren for 3 years as a lead cashier and learned customer service skills early.

As a teenager, I also worked at a local resort called the Compass Cove Myrtle Beach Resort as a reservationist and learned skills to make and modify reservations for customers.

Proficient in IntercomPlus Pharmacy Systems.

Proficient in Salesforce

Excellent customer service with an efficient and speedy knack for learning. Awards & Certifications

ServSafe Manager Certified

Employee of the Month for two months at Walgreens

Employee of the Month for four months at CVS

Customer Service Recognition for two months at CVS National Certification of Pharmacy Technician by the Board of Pharmacy in Nov. 2013 State Certification of Pharmacy Technician by the Board of Pharmacy in Apr. 2014 Cardiopulmonary Resuscitation through the American Heart Association Internship

Assisted with clerical duties, scheduled appointments, and aided in making of eyewear at Vaught Eye Associates, Conway, South Carolina from Oct. 2013 to Apr. 2014 Darius Bryant

1871 Westridge Boulevard

Conway, South Carolina 29527

Cell : 843-***-**** Email: ************@*****.*** Education

Aug. 2021— Present ITU Online & Vision Training

Systems

Clearwater, Florida Medical Coding and

Billing ICD-9,10 & 11

Nov. 2011 – May 2012 American Society of Health System Pharmacists

Charleston, South Carolina Pharmacy Technician

Certification

Aug. 2009 – Jun 2011 Academy for Technology and

Academics

Conway, South Carolina Pre – Medicine

Aug. 2007 – Jun 2011 Conway High School

Conway, South Carolina High School Diploma

Work Experience

BPO American/Maritz Customer Service Agent January 2023 — Present BPO American Conway, South Carolina

• With the Maritz group I assisted Maegan with ConExpo-Con/Agg.

• Assist groups with registration and reservation for events.

• Dispatch agents to locations to handle traffic/parking violations.

• Maintain HIPPA for patient’s information with proper verification.

• Answer calls and take messages for multiple clients. Medical Administrative Support August 2021 — January 2023 SC DHEC Marion, South Carolina

• Assist with packing/unpacking materials for the clinic.

• Setting up tables, chairs, and supplies for testing and vaccinations.

• Completing patient registration for testing and vaccinations.

• Maintain HIPPA by keeping patient’s information private and safe.

• Keep the testing area sanitized and safe.

Tier 1 Apple Advisor June 2018 – August 2021

Apple Myrtle Beach, South Carolina

• Assist customers with iOS related issues

• Screen-share with customer via iOS device, Mac or PC to troubleshoot and resolve issues.

• Help guide customer to view certain details about account information.

• Generate repairs and replacements of devices for customers.

• Maintain compliance by keeping customers information private and safe.

Sous Chef/Kitchen Manager May 2015 – June 2018

Atlas Tap House Myrtle Beach, South Carolina

• Prepared meals for busy lunch/dinner rush.

• Planned menu with head chef.

• Managed food truck during events.

• Kept detailed inventory.

Kitchen Manager August 2017 – June 2018

Bridgewater Academy Charter School Myrtle Beach, South Carolina

• Managed the culinary staff and operations of equipment.

• Kept all the health standards in place and followed all the required codes.

• Conducted interviews and hired staff for the kitchen; provided training.

• Monitored inventory.

• Placed orders to the vendors with anticipation of food quantity.

• Sourced the best materials at the most reasonable prices.

• Menu development, according to guidelines.

Certified Pharmacy Technician Feb 2015 – May2017

CVS Pharmacy inside Target Myrtle Beach, South Carolina

•. Assisted the pharmacist to administer prescriptions.

•. Point of sale transactions.

•. Conducted warm calls to insurance companies and customers.

•. Entered personal health information into various closed systems. Senior Pharmacy Technician November 2011 – Feb 2015 Walgreens Pharmacy Myrtle Beach/Garden City, South Carolina

•. Assisted the pharmacist to administer prescriptions.

•. Point of sale transactions.

•. Conducted warm calls to insurance companies and customers.

•. Entered personal health information into various closed systems.

•. Trained new hire pharmacy technicians on system interface.

•. Managed inventory that came in weekly.

•. Made/manage the schedule for the pharmacy technicians.

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