Shamia Dious

*** ******* **

Jonesboro, GA *****

cell: 404-***-**** email: ad2sls@r.postjobfree.com

Self-motivated, energetic work attitude, detailed oriented individual who provides efficient, professional customer service, exceptional interactive skills, and data entry experience which includes excellent planning, organizational skills, telecommunication skills and multi-line phone usage. Exceptional analytical and mathematical skills. Highly motivated in problem resolution and developing positive relationships for internal and external customers.

PROFESSIONAL EXPERIENCE

American Express

Account Collections Manager (Home) July 2022- Present

Inbound and outbound call taking

Past due/current payment collector

Enrolling customers into the FRP (Financial Relief Program)

Initiating RLA Appeal (Responsible Lending Appeals)

Increasing spending limits

Introducing and educating customers on NPSL NON- Preset Spending Limit

Sending emails and necessary documents when needed

Adding holds onto account and removing holds

Bank contact when needing to verify payments

SABRE SEPT 2020- Sept 2022

Booking Agent/ Customer Service Rep. (Home)

Booking reservations for hotels across the world

Booking extended stays for InTowne Suites

Assisting with cancellations, modifications, and group rates

Building a great rapport with guest by representing the hotel in a positive and empathetic manor

Finding the best option for the guest including promotions and discount

Turbotax December 2021- April 2022 (Seasonal)

Assisting customers with their tax return input

Adding their download/ CD for purchase

Answering tax questions (Where is my refund & state questions)

System error troubleshooting

Providing needed forms to customers

Emailing for follow- up questions

SBA APRIL 2020-JUNE 2021 Part-Time

Tier 2/ Escalations (Home)

Committing to resolving unpaid employees and businesses compensation

Getting loans approved for financial assistance

Escalating if payment was wrongly deposited or payment was not sent

Sending emails for management to approve or decline

Checking the status of the current SBA status for approval

Comcast JAN 2016-APRIL 2020

Supervisor/ Support Team/ Customer service Representative (Home)

Scheduling payment arrangements, placing over the limit credit onto accounts that need supervisor’s approval.

Assisting representatives with a resolution which may be asked from a customer.

Build and nurture positive relationships between the customer and myself by building report and taking full responsibility for the issue at hand.

Implementing a great sales report each month.

Maintain awareness and knowledge of options and self-service

Air BnB OCT 2015-DEC 2017

Resolution Representative (Home)

Assist with refunding a guest or applying additional charges for extra services or claims against damage to property.

Overviewing compiled evidence from guest or host to better provide resolution.

Offer partial payments and change booking dates.

Process compensation for damages.

Texas Energy MARCH 2014- OCT 2015

Customer Service Representative (Home)

Entering customer and account data from source documents within time limits

Compiling, verifying accuracy and sorting information to prepare source data for computer entry

Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking output

Accepting Payments, and scheduling arrangements.

DaVita Dialysis

Registered Medical Assistant FEB 2013-MARCH 2014

Examine claims records and forms to determine whether the patient has medical insurance.

Record vital signs of patients and complete administrative and clinical tasks.

Complete logs, reports, forms and records to properly document medical records.

Adhere to all company policies, procedures and guidelines in addition to healthcare regulations at the federal and state level.

Examine medical treatment records, and schedule appointments.

Assisting patients by getting them prepared for the hemodialysis machine.

Know Style Boutique SEPT 2011- JAN 2013

Sales Manager

Processed merchandise returns and exchanges.

Guaranteed positive customer experiences and resolved customer complaints.

Accurately balanced cash drawer for end of night deposits.

Build long-term customer relationships and advised customers on purchases and promotions.

Developed reputation as an efficient service provider with high levels of accuracy.

Maintained positive attitude to make customers shopping experience pleasant.

Target OCT 2005-OCT 2007

Floor Sales Associate/ Register

Greeted customers upon entering the store to ascertain what each customer wanted or needed.

Described products to customers and accurately explained details and care of merchandise.

Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Performed department opening duties.

Worked as a team member performing cashier duties, product assistance, and cleaning while providing excellent customer service.

EDUCATION

Tennessee State University, Nashville, TN (BIOLOGY) BACHLORETTE DEGREE-SPRING 2011

Atlanta Metropolitan College, Atlanta, Ga (EDUCATION) ASSOCIATES DEGREE -SPRING 2020

Atlanta Technical College, Atlanta, Ga (MEDICAL ASSISTING) R.M.A.- SPRING 2013

TECHNICAL PROFICIENCY

E-mail, MS Office Suite, Go Success, PeopleSoft, Oracale, EMR, Word, Excel, Outlook and PowerPoint, Sabre, CSR

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