Work experience

Retail Sales Manager

Retail Sales Manager

Ulta beauty - Cornelius, NC September 2023 to Present

Meeting/exceeding sales, profitability and operational goals

Planning/executing in-store mass category events

Reviewing/interpreting financial and operational reporting, including store visit and audit results

Identifying underperforming metrics and generating strategic solutions that leverage existing tools, programs and resources

Attracting, hiring, training, coaching, developing and retaining a diverse team of top talent

Enhancing associate engagement by building a high-performance environment that inspires and encourages

Establishing strong brand partner relationships that are mutually beneficial in achieving sales and service goals

Promoting service excellence to leadership by sharing best-practices, establishing priorities and providing support

Ensuring adherence to all Ulta Beauty policies, procedures and standards

Performing associate scheduling

Prioritizing tasks and managing store workload

Protecting company assets and minimizing loss according to store standards and operating procedures, including workplace safety, inventory control and loss prevention

Supporting continuous improvement by implementing company programs and influencing end-user adoption

Proficiency with MS Office and Apple devices interpreting reporting data, managing payroll and controlling expenses

Co Manager

Ulta Beauty Mooresville, NC 2022- Sep 2023

Driving company profitability through operational excellence, top-line sales growth, and expense control.

Using the company’s task management tool as directed to prioritize the execution of store workload.

Forecasting and adjusting the store’s payroll to maximize productivity, achieve sales and payroll goals, and complete task workload (e.g., shipment, replenishment, cycle counts, Destroy in Fields (DIFs), Return to Vendors (RTVs), planograms, inventory, and ad set processes) on time, within payroll budget.

Reviewing, analyzing, and reacting to financial and operational reporting.

Executing the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.

Performing makeup applications, skincare analysis, and product demonstrations.

Attracting, hiring, and retaining a diverse team of top talent.

Building a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.

Creating an inclusive environment and supporting all aspects of associate professional development, including training, coaching, and succession planning.

Promoting a culture of teamwork and operational excellence.

Ensuring the execution of all operational focuses, inclusive of the inventory life-cycle related processes (e.g., truck, shipment, cycle counts, inventory, damages, testers, and Return to Vendors) as well as ad set and planogram processes.

Using the company’s tools to adjust schedules and prioritize and execute store workload.

Protecting company assets and minimizing loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.

Supporting continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.

Communicating and providing feedback to field leadership.

Driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.

Monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.

Attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team

Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).

Excellent written and verbal communication.

Strong collaboration and interpersonal skills.

Strong organizational skills to manage multiple tasks.

Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

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