Hariprasad Ramamurthi

Eastvale, CA 951-***-**** ad2slf@r.postjobfree.com

https://www.linkedin.com/in/hariprasad-ramamurthi-12216118

Summary

Accomplished and analytical Scrum Master offering 15+ years of total experience with an impressive record of delivering and implementing the project as per scheduled deadlines; extending post-implementation and maintenance support to the technical support team and client. Highly skilled and successful in coaching, mentoring, and leading technical, project management, and leadership teams in adopting Agile Scrum, Kanban, and best practices with strong business results

Key Accomplishments

Domain expertise includes Cards, Payment Services, and Wealth Management under Banking and financial services, and HIPAA transaction and code set rules under healthcare

Providing insights and taking part in Business Development activities like responding to proposals, cost-benefit analysis, Root cause analysis, Risk mitigation, etc.

Organized and facilitated overall Release and Sprint planning - including daily stand-ups, reviews/demos, and retrospectives.

Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, technical debt reduction, self-management, empowerment, and role training, resulting in more than 100% realized velocity improvement.

Mentored teams, leading them to be self-directed with strong accountability, decision-making, conflict resolution, and transparency

Bagged Shared Service Awards for continuous defect-free delivery and excellent teamwork.

Contributed to resource management, status reporting, onsite-offshore liaison, customer expectation management, and managing cost and schedule, etc.

Core Competencies

Agile Methodologies and Principles, Scrum and Kanban Framework, Team Leadership, Stakeholder Communication, Conflict Resolution, Continuous Improvement, Metrics and Reporting, Problem-Solving, Root Cause Analysis, Risk Mitigation, Functional and System Testing, User Acceptance Testing

Technical Skills

TDD/DDD/BDD Framework, Selenium 2.0 with Cucumber, ServiceNow, Jira/Confluence, Jenkins, MySQL, Gherkin Language, Manual testing, API testing, Swagger, Postman, Jira with Zephyr Integration, DB2/Mainframes Database, IBM Optum, SQL, Coded UI, .NET and C#, SQL, TOAD, TFS, Oracle 13i, Mobile Testing, Browser Stack, HP Performance Center, QTP, HP ALM, Blackbaud CRM, Microsoft SQL Server Management Studio

Education & Certifications

Master of Business Administration 2019 Capella University, MN

Master of Science (Electrical Engineering) Fairleigh Dickinson University, NJ

Bachelors in Engineering (Electronics and Telecommunication Engineering) University of Madras, India

SAFe 6.0 Product Owner Project Manager (POPM)

Certified Scrum Master (CSM)

Professional Scrum Master (PSM) 1

Career Progression

Scrum Master Express Employment Professionals Oklahoma City, OK Nov 2021 – Feb 2023

Worked as an Agile transformation coach/consultant where Scrum and Kanban techniques were applied along with some SAFe principles.

Focused primarily on training the teams to write good user stories, prioritize the work based on business value, and handling of the tasks by the team. Placed substantial efforts on team member role training, time-boxing, and providing strong metrics for all players.

Bring ideas from professional facilitation, coaching, conflict management, mediation, theater, and so on to help the team become a high-performance team

Brought in Agile best practices such as continuous integration, code/design reviews, transparency, accountability, Jira tracking, product visioning, self-management, empowerment, and role training.

Empower the team to make system and process improvements captured in sprint retrospective meetings

Communicate team status/progress via Sprint Burndown charts, Story Acceptance rate, and defects and make sure the stakeholders are aware of what is going on.

Scrum Master Mastercard St. Louis, MO Aug 2020 – Oct 2021

Responsible for removing impediments, as these projects rely on the data from multiple departments, requiring constant, effective communication to unblock the team and ensure the team remains on task.

Kept the teams focused on the sprint priorities and business values, and protected the team from over-committing

Mentored teams, leading them to be self-directed with strong accountability, decision-making, conflict resolution, and transparency.

Facilitated meetings to iron out blockers, conducted JAD sessions with the Product Owner and other stakeholders on a regular cadence, and helped the team to make better use of this time and estimate more effectively, thus ensuring healthy sprint progress.

Build the team’s agile knowledge and empower the team to make process improvements captured in sprint retrospective meetings.

Worked with the product owner during the Sprint review sessions to make sure all stories met the Definition of Done and get the stories accepted within the sprint.

Scrum Master Pennsylvania Higher Education Assistance Agency (PHEAA) Harrisburg, PA Aug 2017 – May 2020

Led a cross-functional team of engineers, QA, and UX designers to develop features and fix product defects in Java-based products that were translated from COBOL.

Coordinated and led training on various systems and processes including API and databases

Halved the processing time of the main client group over one year through efficient process improvements

Worked closely with QA to develop use cases, review test cases, and track feature bugs.

Redesigned processes and programming for efficiency gains across multiple systems.

Scrum Master Allergan, Inc Irvine, CA Sep 2015 – Jul 2017

Trained many engineers, Scrum masters, and Scrum product owners on how to use JIRA most effectively.

Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks

Responsible for managing schedule and cost and maintaining the utilization, ensuring profit levers to achieve the targets

Assessed the risks, and issues and worked with respective stakeholders to mitigate them.

Recognized performance and addressed the team member’s aspirations and planned out rotations and created a good opportunity for the second-level leads/managers to bring them up to the next role level.

Identified and worked with multiple groups for new business opportunities and provided proactive proposals.

Senior IT QA Analyst Monarch Healthcare Irvine, CA Dec 2014 – Aug 2015

Gathers, analyzes, and designs, development tools and technologies, release and version control, contemporary testing methodologies, and deployment management

Assist in planning, preparing, and executing system and regression testing of application and systems software releases

Develop, execute, and maintain test plans from requirement/design documentation for the product releases

Design, implementation, and documentation of test cases and addition of these test cases to the automated test suites, administer and maintain defect training tool and conduct UAT sessions

QA Lead AARP Lakewood, CA May 2014 – Dec 2014

Responsible for the management of all Quality Assurance functions including planning, strategy, testing execution, and tools.

Ensure that the QA process is documented and communicated and adequate to ensure agreed quality levels for the application.

Coordinates performance testing and ensures that performance standards are communicated and documented.

Facilitates Daily and weekly Quality Assurance meetings with business and other stakeholders to discuss progress, defect review, and resolution.

QA Lead City of Hope Los Angeles, CA Dec 2012 – Apr 2014

Lead a team of 3 QA providing QA estimates and resource planning

Develop Test Plans, Test Cases, and test data to cover all business scenarios.

Created test cases for testing websites and mobile apps

Integration and regression testing of the application.

Additional Work/Projects

Sr. QA Analyst Equator Financials, Los Angeles, CA Jul 2010 – Dec 2012

QA Team Lead Bank of America, Agoura Hills, CA Jan 2009 – Jun 2010

QA Engineer DirecTV, El Segundo, CA Oct 2004 – Dec 2008

Extracurricular activities

Participated in 5K marathon event conducted by Step Up for Safety 5K Run / Walk

Part of the Eastvale Volunteer Program

References: Provided upon request

Work Authorization: US citizen

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