Customer Service Wellness Coach
Resume:
Gretchen C. King
Sellersville, PA 18960
*************@*****.***
EMPLOYMENT
Health Advocate, Wellness Coach, June 2020 to present
Responsible for assisting members in establishing and meeting health and wellness goals that lead to lifestyle improvement. Areas of coaching include nutritional guidance, exercise, weight loss, stress management, sleep, improved biometrics (blood pressure, cholesterol, glucose etc) as well as tobacco cessation. Coaching sessions are verbal or written through telephone or email. Assist members with recognizing health related problems and developing appropriate solutions to resolve health hurdles. NCQA recognized. Also take inbound and outbound calls helping with wellness incentives, benefits administration and triage customer service.
Health Coach, Profile by Sanford, 2018 – May 2020
Provide one on one coaching for Profile’s weight management and healthy lifestyle program. Develop nutrition plans for members of all ages as well as pregnant woman. Use motivational interviewing, relationship building, empathy and compassion to assist members with healthy lifestyle modifications and weight maintenance. Provide education and also take monthly measurements.
Patient Advocate, Holistic Healing Center/Dr. Deborah Bernstein MD, Feb 2016 –2018
Liaison between Functional Medicine Doctor and patient; support doctor during appointments; review appropriate diet, lifestyle and nutrition prescription; educate on various specialty kits; prepare kits using icd-10 codes, coordinate lab and/or phlebotomist to ensure blood draw, review insurance coverage & collection instructions; pull supplements and explain dosage; follow up support calls between appointment; answer questions and concerns during and between appointments; check out patients; assist with scheduling; retrieve lab results, complete medical necessities; order, create and receive purchase orders for all supplements within the practice; communicate with all vendor reps, set up meeting with the reps and doctor; answer phones; process supplement orders; perform Max Pulse test, explain results & go over protocols.
Office Manager/Legal Assistant, Kings Law, May 2014 to January 2016
Work directly with the business owner and run all aspects of daily office operations; maintain organization of all client files; draft documents including Motions, Briefs, Notices and cover letters; answer phones; retrieve mail; file documents at the Bucks County Court House and work directly with the Prothonotary, Recorder of Deeds, District Attorney’s and Domestic Relations Office. Also handle all billing/bookkeeping for KingsLaw including accounts receivable, invoices, payroll etc.
Reflexologist, Body Balance Reflexology, July 2010 to present
Reflexology Specialist; perform foot, face and hand reflexology, health consultation with clients; detox foot bath and aromatherapy. Work as a sub-contractor by appointment.
Advertising Consultant/Sales, Buxmont Media, August 2008 to May 2011
Handled all administrative duties for the Classified Department; processed billing/invoicing for accounts; answered phones; faxed and filed; communicated with the Art Department about ad design; promoted and sold advertising space to businesses/individuals, developed and maintained relationships with clients.
Assistant Editor/News Reporter, Intercounty Newspaper Group/Journal Register Co. September 2004 to April 2008
Intercounty Newspaper Group/Journal Register Co. Composed news and feature stories; copy writing, edited and proofread; updated website; conducted interviews; digital photography; layout and design; administrative duties which included invoicing, answered phones, faxing and filing; assigned work to news reporter and freelance writers.
EDUCATION
University of Massachusetts, 2021
Tobacco Cessation Program
Functional Medicine Coaching Academy, 2017 to 2018
Certified Functional Medicine Health Coach –studied Coaching, Functional Medicine, Functional Nutrition, Mind-Body Medicine and Positive Psychology
International Institute of Facial Reflexology, 2012
Certified in Modules 1 & 2 of Facial Reflexology Sorensensistem TM, Traditional Chinese Medicine, South American Zone Therapy and Vietnamese face maps
Reflexology Diploma, National Academy of Massage Therapy and Healing Sciences, Kulpsville, PA September to December 2009. Completed a 124-hour reflexology program.
B.A. in Journalism and Communications, Indiana University of Pennsylvania, Indiana, PA. Graduated May 2003
Study Abroad, June 2000 to December 2000
Attended University of Newcastle, New South Wales, Australia.
RELATED SKILLS
Computer literacy: Memphis, Iclue, Quickbooks, Full Slate, Interbill, Quark, Microsoft Office, Microsoft Publisher, Microsoft Excel, Outlook, Adobe Photoshop, Adobe PageMaker, Adobe PageMill, Windows
LICENSES & CERTIFICATIONS
Certified Functional Medicine Coach
Certified Reflexologist
Certified Tobacco Cessation Coach
Max Pulse Certified
Reiki Level 1,2 & 3 – Usui Reiki Healing
Member of ASSOCIATED massage and Bodywork Professionals (ABMP), First Aid/CPR
SKILLS
Strong oral and written communication skills
Strong ability to explain complex issues to members in simple, understandable terms
Highly effective listening skills
Strong problem solving skills/issue resolution skills
Ability to work in a team environment
Strong organizational and administrative skills
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