CONTACT

Gilbert, SC *****

803-***-****

ad2sl4@r.postjobfree.com

SKILLS

•Claims Handling and Coverage Verification

•Educate Patients

•Clinic Administration

•Medical Filing

Organized Patient Service Representative with 18 years of experience in healthcare.

Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level PSR III position. Ready to help the team achieve company goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

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Dependable PSR II serves the diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains the highest standards of ethics, professionalism, and regulatory compliance to ease common stressors and de-escalate potential conflicts

Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

WORK HISTORY

January 2023 - Current

PSR III Eau Cooperative Health, Columbia, SC

•Provided exceptional customer service to patients, answering questions and addressing concerns.

•Verified insurance eligibility and coverage for patients.

•Entered patient demographic and insurance data into electronic medical record system.

•Filed and maintained patient records in accordance with HIPAA regulations.

•CPT Coding

April 2019 - January 2023

PSR II Harbison Hall LLC, Columbia, SC

•Provided exceptional customer service to patients, answering questions and addressing concerns.

•Verified insurance eligibility and coverage for patients.

•Entered patient demographic and insurance data into electronic medical record system.

•Filed and maintained patient records in accordance with HIPAA regulations.

•Managed patient registration process, confirming data accuracy and completeness.

•Took copayments and compiled daily financial records.

•Assisted patients in filling out check-in and payment paperwork.

•Used EPIC to schedule appointments.

September 2021 - August 2022

ED Technician Lexington Medical Center, West Columbia, SC • Assisted with resuscitation, CPR, and emergency airway procedures.

•Quickly responded to codes and cardiac monitor alarms.

•Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.

•Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.

•Safely transported patients by wheelchair, stretcher, or bed to other units.

•Facilitated transfer of patients throughout medical facility and between departments.

•Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.

•Continuously monitored patients and reported changes to head nurses and physicians.

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•Maintained clean and sanitary environment in emergency department to meet hygiene measures.

•Carried out phlebotomy procedures and watched for adverse reactions.

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•Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.

•Assisted in preparation and maintenance of patient charts, documenting all care given.

•Took and recorded patients' vital signs, documenting in medical charts.

•Disinfected tools, equipment and surfaces between patients.

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•Supported patients and family members, actively listening to concerns and offering compassionate care.

•Cleaned and set up rooms in preparation for patient appointments.

•Maintained accurate records of patient visits and treatments in patient medical files.

EDUCATION

2009

Health Administration

Atlanta Metropolitan State College, Atlanta, GA

June 2004

GED

Forsyth Technical Community College, Winston-Salem, NC

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