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Customer Service Data Management

Location:
Kansas City, KS
Salary:
Open for discussion
Posted:
January 15, 2024

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Resume:

Belinda Hardin

Pleasant Hill, MO

816-***-****

ad2sjv@r.postjobfree.com

SKILLS:

Attention to Detail Communication Data Management

Medical terminology Problem solving Active Listening

Customer Service Discretion Organizational Skills

EXPERIENCE:

Azira Health, Olathe, KS 2021-2022

CNA

Delivered the highest quality of care possible to each resident, serving with kindness and compassion

Assisted with Activities of Daily Living (ADL) by serving meals and feeding patients as needed, helped patients ambulate, and turning, positioning, and transferring patients

Provided personal hygiene to patients by assisting with or giving bed baths, baths, or showers, toileting by offering bedpans and walking patients

Followed nurse instructions to perform procedures, including but not limited to administering enemas, applying non-sterile dressings, ice packs, and heat treatments, giving sitz or therapeutic baths; and applying restraints on the order of a physician

Complied with HIPAA Privacy Act by protecting confidential patient information, followed all policies and procedures to maintain a safe hospital setting.

Participated in all training and continuing education, maintained licensure to meet federal, state, and accreditation standards

Kevin Cattaneo, DDS, LLC, Prairie Village, KS 2019-2020

Dental Assistant

Performed office management tasks that often required communicating with patients and suppliers (e.g., scheduling appointments, answering the telephone, billing and ordering supplies)

Identifying the patient's medical history and taking blood pressure and pulse

Served as an infection control officer, developing infection control protocol and preparing and sterilizing instruments and equipment

Assisted in making patients feel comfortable before, during and after dental treatment

Provided patients with instructions for oral care following surgery or other dental treatment procedures, such as the placement of a restoration (filling)

Windsor Place at Home Care, Chanute, KS 2018-2019

CNA

Provided patient’s personal hygiene by giving baths, shampoos, and shaves; assisting with travel to the bathroom

Provided activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients

Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information

Provided patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor

Documenting actions by completing, reports, logs, and records accurately

Maintained work operations by following policies and procedures

DDS Dentures + Implant Solutions of Belton, Belton, MO 2017-2018

Lab Technician

Completed implant-ology procedures by fabricating prostheses to fit implants the dentist places directly into the patient's jawbone

Documented actions by completing forms, reports, logs, and records

Utilized and conserved supplies and equipment by completing plaster casting, electro-spot welding, metal casting, metal polishing, using CAD/CAM units; maintaining supplies inventories; keeping equipment operating

Replaced partial or total loss of natural teeth by constructing partial or full dentures

AseraCare Hospice, Kansas City, MO 2015-2018

HHA/CNA

Provided quality end-of-life care to patients in long-term care, assisted living, and independent living communities, as well as private residences

Delivered medical supplies

Assisted in activities of daily living (bathing, grooming, changing clothes, changing bedding, assist with meals)

Reported any problems and changes in the patient's condition to RN Case Manager and community nurse, as applicable

Documented visits, including but not limited to skin condition, abilities (e.g., verbal, physical, etc.), changes in symptoms, and any additional observations.

Provided companionship for patients and families

EDUCATION/CERIFICATIONS:

Concorde Career Colleges Inc, Warrensburg, MO 2005

CNA, DA, CPR

Holden High School, Holden, MO 2004



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