Curriculum Vitae for

Mr. Mduduzi Dube

Cell: +263*********, +278*******;

Email: ad2sjs@r.postjobfree.com

BRIEF SUMMARY

A holder of a National Certificate in Tourism and Hospitality Management who is currently awaiting results [Results expected at the end of February 2024] of a completed Diploma in Tourism and hospitality qualification, I am seeking an entry-level position in the tourism and hospitality industry. I am equipped with a combination of technical skills, customer service abilities, and industry knowledge, making me a valuable asset in various roles within the tourism and hospitality sector. I am passionate about delivering exceptional customer service, I possess strong communication and interpersonal skills, and I am eager to learn and grow within a supportive team environment.

QUALIFICATION

Diploma in Tourism and Hospitality [Completed – Awaiting results]: School of Hospitality and Tourism (SCHOTO), 2023.

Majors: Front Office Operations, Housekeeping, Principles of Marketing, Principles of Economics, Catering Studies, Computer Applications, Food and Beverage Management, Principles of Management, Travel and Tourism, Accounting & Hotel Law

National Certificate in Tourism and Hospitality [Awarded]: School of Hospitality and Tourism (SCHOTO), 2022.

Majors: Language and Communication, Accounting, Introduction to Tourism, Introduction to Computers, Nutrition, Hygiene and Safety, Food & Beverage Studies, Accommodation Studies, Catering Studies, Entrepreneurial Skills Development, National & Strategic Studies

Continued professional development

IHG Hotels & Resorts' Skills Academy courses [Completed]:

Introduction to hospitality

Future skills-introduction

Customer care

Engaging with guests

Proving service with passion

Webinars

Safety & Shipping – Maritime trends to watch in 2023 [Presenter/Organiser: Allianz Global Corporate and speciality (AGCS)], 22 June 2023

Skills

Housekeeping: Proficient in maintaining cleanliness and hygiene in guest rooms, public areas, and common spaces.

Inventory Management: Skilled in maintaining and updating inventory records for supplies and equipment & familiar with the process of ordering and restocking items to ensure smooth operations.

Waitressing: Experienced in accurately and efficiently taking customer orders and conveying them to the kitchen staff.

Bartending: Knowledgeable about various drink recipes and skilled in mixing and serving beverages.

Front Office Duties: Proficient in handling guest inquiries, check-ins, and check-outs with a focus on guest satisfaction & Skilled in managing reservations, coordinating room assignments, and ensuring accurate billing.

Food and beverages: Proficient in basic cooking techniques and food preparation & familiar with different types of beverages and capable of making beverage recommendations.

Food Dishes

Potato soup, tomato soup, pumpkin soup, solferino soup, meat balls, braised rice, chicken ballotine, chicken kiev, beef olives, pork chops, mixed vegetables, turned vegetables, chicken kebab, tomato sauce, fish cocktail, brown sauce, Sushi, fruit tart, chocolate mousse, vanilla gateau.

CAREER HISTORY

Position

Hotelier (Trainee)

Roles during trainee period

House keeper, Waiter, Bartender, Commis de Cuisine, Chef De-Partie

Company

Holiday Inn

Hotel rating

5 star

Date

Jan 2019 – Nov 2023

Duties

Housekeeping

Keeping facilities and common areas clean and maintained.

Vacuuming, sweeping, and mopping floors.

Cleaning and stocking restrooms.

Cleaning up spills with appropriate equipment.

Notifying managers of necessary repairs.

Collecting and disposing of trash.

Assisting guests when necessary.

Keeping the linen room stocked.

Front office duties

Making reservations.

Making bookings for walk in guests.

Checking in guests.

Billing guests to the appropriate account during stay.

Generating invoices and receipts.

Checking out guest.

Attending to guests’ complaints.

Stores Management

Receiving, storing, and Issuing food, beverages, and cleaning Products.

Loading of all products necessary to the operation of the Food Department.

Ensuring requisitions are prepared and delivered in a timely manner and in accordance with the requisition timetable.

Ensuring appropriate FIFO rotation is in place and reporting any issue to the Procurement Manager.

Participating in the cleaning of all storage facilities according to the Hotel’s procedures and standards.

Bartending

Preparing alcoholic or non-alcoholic beverages for bar and patrons.

Interacting with customers, taking orders and serving snacks and drinks.

Assessing bar customers’ needs and preferences and making recommendations.

Food and beverages

Taking and relaying food and beverage orders.

Serving of food and beverages to guests.

Checking on guest satisfaction.

Handling complaints and concerns of customers.

Providing food and beverage product knowledge.

Cashing out and reconciling cash with total sales.

Waitressing

Providing customers with menus.

Taking customer orders and relay this to the kitchen.

Serving food and beverages to customers.

Listening to any complaints that patrons have and address them appropriately.

Preparing bills and process payments.

Events

Event

Number of guests

Client

Role

Period

Christmas Lunch

50

Bornapart Sibanda

Chef & Waiter

Dec 2023

End of year function

125

MIBSESS (Pty) Ltd

Waiter

Dec 2023

Birthday Party

35

Bornapart Sibanda

Chef & Waiter

Sept 2023

Company Lunch

133

Blended Business Solutions

Waiter

Aug 2023

Wedding

100

Francis Zhuwawo

Chef & waiter

December 2022

Conference meeting

65

BANTWANA NGO

chef

March 2022

Conference meeting

85

AMALIMA LOKO NGO

waiter

June 2022

Conference meeting

50

TREE OF LIFE NGO

waiter

September 2022

Valentine’s diner

100

chef

Tshabalala game sanctuary opening ceremony

125

TSHABALALA game sanctuary

waiter

2021

Annual meeting

25

Nkayi district administrator

Waiter

November 2022

Conference meeting

85

CAMFED

Chef

August 2022

Conference meeting

36

AMALIMA LOKO CNFA

Waiter

OCTOBER 2022

References

Holiday in

Mr B Sibanda, Cell: +27-762******, Email: ad2sjs@r.postjobfree.com

Mr chikwira

Mrs madgara

Mrs mpofu

Contact this candidate