Lisa Hoots Harrison

**** ********* *****

Lakeland Fl. 33801

678-***-****

ad2sji@r.postjobfree.com

Critical Abilities

• Front line customer service representative

• Ability to work under pressure, good listening skills and patience

• Deliver exceptional customer service experience

• Resolve customer complaints with problem solving skills

• Troubleshoot customer system access issues

• Empathize with clients and provide support to accomplish goal

• Anticipate customer needs and de-escalate as necessary and provide conflict resolution

• Documentation of resolve

• Willingness to learn and grow with company.

Relevant Skills

• Complete various computer audit reports

• Liaison to Sales Department regarding key accounts

• Provide support to staff members

• Be aware and communicate potential sales leads to management

• Document all maintenance related requests

• Answer multiple phon3 lin3w

• Time and project management

Additional Key Skills

• Ability to ensure the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to

customer inquiries or issues

• Take sales orders from sales representatives and customers, enter orders into the system for billing and delivery

• Assist customers with product questions, quotes, ordering, order tracking, complaints and problems

• Run credit card approvals and check approvals, retrieve needed information for the credit department

• Document customer interactions and transactions

• Data entry of fax, email and phone orders for production

• Answer telephone promptly and transfer callers to appropriate departments

• Aid all co-workers when needed

• Able to multi-task with high attention to detail

• Strong data entry ability with a focus on detail and accuracy

• Excellent communication skills, both verbal and written

• Excellent phone skills with the ability to listen attentively to customer needs and concerns

• Organized, self-starter with the ability to prioritize workload in a fast-paced office environment

• Ability to work in a team environment

• Computer experience and ability to enter data

• Verbal and written communication skills

• Skilled in Microsoft Office suite

• Ability to think independently while successfully functioning in a team environment, with a proven track record of contributing

toward team goals

• Strong eye for detail

• Good problem-solving skills

• Solid customer service skills

Lisa Hoots Harrison

Page 2

• Possess strong leadership skills

• Friendly and professional

• Good time management skill

• Courteous, tactful, and patient

• Knowledge of hotel operations

• Trustworthy

• Work well under pressure

• Work without supervision in capacity of manager.

Professional Experience

TKO Sports & Graphics Floor supervisor for Community Support and Sales Supervisor: Curtis Eckert 503-***-****

01/01/22-Present ad2sji@r.postjobfree.com

Training of new employees and supervision of staff,

Manage commission sales and records, interact with customers.

Bullfrog and dog Realty Office Manager - Supervisor: Jim Wilson 305-***-****

11/01/2018-01/01/2022 ad2sji@r.postjobfree.com

Manage Office staff in setting appointments for home sales,

including showing homes and Contact Management.

Hire and supervise property managers.

Southeast Trans, Inc Supervisor – Medical Transport Supervisor: Don King 678-***-****

01/01/2014-11/01/2018 ad2sji@r.postjobfree.com

Our company provided medical transportation for patients

Pre and post hospital visits. Oversaw the scheduling and

processing of billing to insurance companies for payment

References:

Ann Marie Campbell ad2sji@r.postjobfree.com 843-***-****

Russell Farmer ad2sji@r.postjobfree.com 678-***-****

Terry Hanson ad2sji@r.postjobfree.com 608-***-****

Don Amcher ad2sji@r.postjobfree.com 502-***-****

Contact this candidate