MONICA HENAO

*** **** ********* **********

Miami Beach

33139

Phone 786-***-****

ad2sjd@r.postjobfree.com

SUMMARY

I am an energetic, positive and hardworking individual who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. Excellent in working with others to achieve a certain objective on time and with excellence. In my previous role, I demonstrated the ability to work under intense pressure, services to customers from all backgrounds, handle customer complaints and solve problematic situations. I am an enthusiastic and disciplined assistant with excellent track-record in working in the Hospitality area for the last 6 years, I am a committed with a passion for providing excellent customer service at all times .

WORK EXPERIENCE

THE BETSY HOTEL, Hostess, Barista, Banquet server, Cocktail server. (2022 - 12/23 )

ARTFOOD Staffing Agency – Hospitality Services, cocktail server

Different events ( louis vuitto - Art basel - Super Bowl Miami - Formula 1, etc. )

VERSACE MANSION, Hostess, Busser, costumer service. (2021-2022)

South Beach, Miami 2021- 2022

ACQUALINA RESORT Hostess, server, Food runner, Pool and beach Server (2021)

RALEIGH GARDEN Hostess, costumer service, art guide. Les lalanne Art

(2019-2020)

South Beach, Miami

CARILLON HOTEL Hostess, Pool and beach server, Food Runner, Pool and Beach attendant.

(2018-2019)

Hotel Fair wind Barista, server. South Beach, Miami (2018)

LESARU LENGUAGE CENTER

Coordinator - teacher

Cali, Valle / 2014 – Diciembre 2015 Colombia

INSTITUTO BILINGÜE AGORA

Teacher skills and social studies.

Cali, Valle / Agosto 2012- junio 2013 Colombia

CORPORACIÓN IBEROAMERICANA CIPET POLITECNICO DE LA SALUD (Instituto técnico)

Docente con énfasis en gastronomía y turismo, servicio al cliente marketing en ingles.

Cali, Valle / Enero 2011- Julio 2012

ESPORTA HEALTH CLUB (GYM)

Receptionist - Server

Guildford, Surrey, England

Junio 2006 – julio 2008

EDUCATION

College: Institución educativa Inem Felipe Pérez (énfasis en medio ambiente) 2002 – 2003, Pereira

Idioma Extranjero: Inglés Guildford Collage Inglaterra, Guildford 2004-2005.

Travel & Tourism Guildford collage, Surrey, Inglaterra, 2006.

Emprendimiento Empresarial, Servicio Nacional de Aprendizaje (SENA) Pereira, 2011.

Estrategia de negocios electrónicos y Estrategia de venta a través del comercio electrónico. SENA, 2010.

Advanced English SENA 2011.

TEFL / TSOL Training course ISSO Cali, 2011.

International business technology Sena virtual 2015

Bartender course

Others

Web Applications For Language Teaching course 2018

English For Tourism - Tourist Information And Guided Tours course 2018

Introduction To Teaching English As A Second Language course 2018

Seminario Pedagogía para educar en derechos humanos Escuela superior de administración publica

Richmond seminar, strategies for success Cali, Febrero 2013

Informáticos: Windows, Word, Excel, Power Point

Bartender course 2019

LANGUAGES

English- Spanish

Understands Portuguese

Contact this candidate