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Mental Health Customer Service

Location:
Washington, DC
Posted:
January 15, 2024

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Resume:

LUTHER B. RONE

Baltimore, MD 410-***-**** ad2sj5@r.postjobfree.com

Seeking: Human Services, Education, Public Health, Mental Health Human Services and Mental Health professional with extensive experience in all facets of Human Services. A compassionate and motivational leader with an analytical and effective performance driven approach to providing services for the most disadvantaged and disenfranchised groups. Professional Skills Summary:

(15 Years)-(Education): Substitute teacher, education administration, group facilitator, para-educator, lesson planning, IEP and IFSP supports planning

(12 Years)-(Leadership): Supervision of tutors and administrative staff; administrator of IEP programs for elementary school-age students;

(8 Years) (Customer Service/Administrative): Records and documents management, presentations, written correspondence, interpretation and implementation of federal, state and local guidelines for eligibility of a variety of services, data entry

Technical Skills: Microsoft Office Suites, familiarity with HIPAA, COMAR, IDEA, ADA federal regulations, case management, assessment and evaluation, file maintenance, group facilitation, public speaking, recruitment and retention, rehabilitation and direct support work, community outreach and collaboration, referral and resource coordination Employment Summary:

Paraeducator Therapeutic Recreation Leader One-One Counselor Aide Maryland School for Blind Baltimore Recreation & Parks Seed School of MD 2014-2020

Core job duties were to provide educational and counseling support to children with developmental and behavioral diagnosis: Responsibilities included: monitored service delivery and IEP or IFSP service plans; planned and facilitated lesson plans and classroom/group sessions; provided and monitored behavioral modification interventions; monitored educational and behavioral goals progress; tutored and assisted children with educational, recreational and provided resource coordination and crisis intervention; participated in quality assurance and IEP team activities; recorded statistical and clinical data; intensive case management and ensured strict compliance with Maryland state guidelines: COMAR, IDEA, ADA, etc.

Administrative Coordinator Customer Service Representative Fiscal Clerk Goodwill and Kennedy Staffing Services (assigned to several city and state agencies) 2014-2016 1996-2002

Core job duties were to provide administrative support and customer service. Responsibilities included: determined eligibility for reduced MTA Disability Reduced Fare Program; reviewed supporting documents to determine eligibility and explained program to recipients; prepared and filed SHA (State Highway Administration) contracts; entered data into FMIS systems and monitored critical alerts; performed data analysis to troubleshoot errors; performed AP/AR reconciliation and entries; medical records management; created and monitored excel worksheets, databases and accounting ledgers

Administrative Coordinator for IEP programs Substitute Teacher (IEP) Special Educator Assistant Baltimore City Public Schools

2002-2013

Core job mission was to provide administrative and classroom support services for the IEP program and enrolled students. Responsibilities included: Developed and implemented lesson plans for students enrolled in IEP services; followed curriculum guidelines to provide educational instruction in alignment with IDEA; monitored student’s progress and behavior; implemented therapeutic behavioral modification strategies; reviewed IEP plans and participated in IEP treatment team meetings; ensured accurate grading and records management; monitored trends, challenges and laws surrounding developmental disabilities; engaged parents/caregivers in parent/teacher activities; planned educational and administrative activities to ensure compliance with IDEA, ADA, DDA and other federal/state educational guidelines; provided administrative support to school administrators, counselors, etc. Education:

(2014)- (B.A Sociology/Anthropology): Minor: Criminal Justice



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