Business Operations Wait Staff
Resume:
Jill Sheffler
*********@*****.***
Craft Bartender/Server
Professional Summary
Trained professionally in the upscale dining environment; training included fine attention to detail with locally sourced food, wine and crafted cocktails, as well as the service accompanying. This dedicated and elevated service created both unforgettable and return guest experiences. Over the years, the range of experience continued to build with a wide repertoire of menus served, as well as a firm understanding of the food and beverage industry overall.
Experience
1898 Public House; Kalispel Tribe,
Spokane, WA
Server
September 2023 - Present
Established a welcoming environment by each guest warmly and efficiently
Continuously evaluated business operations to effectively align workflows for optimal service and customer satisfaction
Offer support to my team of the 10+ person wait staff to ensure an elevated level of service was achieved
Trained to be able to guide guests around menu, as well as suggest personal favorites and other well recived items among guests
Trained to excel in service standards for all services ofered; Lunch, brunch and dinner services, as well as crafted cocktail and seasonal/Aperitif list
BRGR House (opened, May 11, 2023) Formerly, Park Lodge, Spokane, WA
Front of House Manager, Bar/Wine Manager, Lead Bartender
January 2022 - August 2023
Established a welcoming environment through greeting each guest warmly and efficiently
Continuously evaluated business operations to effectively align work
flows for optimal service and customer satisfaction
Supported needs of the 8-10 person wait/bar staff, to ensure an elevated level of service was achieved
Updated Beer, spirit and wine list seasonally, using local herbs and berries in hand crafted syrups and creating strong relationships with local brewers and winemakers. A highlight in my position!
Trained new front of house staff on menu and service standards; crafted cocktail and espresso beverages
Aided in complete concept change from Upscale/Fine dining to Casual “Burger” walk up
(April/May 2023)
Luna Restaurant and Catering, Spokane, WA
Lead Server
January 2017 - November 2021
Kept updated knowledge of menu items and promotions, recommending items specific to preference or allergies
Assessed guests’ satisfaction, collecting vital information on how to improve service or operations
Supported needs of the 12 person wait staff to ensure an elevated level of service was achieved; for example, expediting drinks from the bar/kitchen, wine service
Trained new front of house staff on menu and service standards; Lunch, brunch and dinner services
Managed Brunch service, Front of House (May 2017 - April 2019)
Mizuna Restaurant and Lounge, Spokane, WA
Server/Craft Bartender
April 2014 - December 2016
Established a welcoming environment by each guest warmly and efficiently
Continuously evaluated business operations to effectively align workflows for optimal service and customer satisfaction
Supported needs of the 10 person wait staff to ensure an elevated level of service was achieved
Trained new front of house staff on menu and service standards; Lunch, brunch and dinner services, as well as crafted cocktail and espresso beverages
Latah Bistro and Taps, Spokane, WA
Server/Craft Bartender
March 2012 - April 2014
Performed day to day functions of FOH to drive quality and efficiency, while exceeding guests’ standards
Supported needs of the 7 person wait staff to ensure an elevated level of service was achieved; for example, expediting from the kitchen, wine service, crafting and delivering cocktails or espresso beverages
Trained new front of house staff on menu and service standards; Lunch, brunch and dinner services, as well as crafted cocktail and espresso beverages
Skills
Expansive wine knowledge; bar terminology and mixology expertise
Accurate money handling, End of service books/drop
POS system trained; Micros, ALOHA, Squirrel/OpenTable and Yelp
Order accuracy, standards compliance and menu Knowledge
Experience in high-volume dining, Upscale to Pub environments
Training new FOH Members; Service skills, guest interaction, upselling techniques
Expansive knowledge and training with large groups/banquets; sales to service
Detailed organizer of service operations with versatility in stressful circumstances
Promotes customer comfort and enhanced experiences by answering questions and responding
References
Brenda Shimp
General Manager, Luna Restaurant
Spokane, Washington
Years known, 18 years
Bethe Bowman
Owner/General Manager, Italia Trattoria
Spokane, Washington
Years known, 14 years
Sebastian Zowel
Sous Chef (Formerly Park Lodge)
Spokane, Washington
Years known, 5 years
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