Customer Service Leasing Consultant

RM

REBECCA MAJORS

****************@*****.*** 407-***-**** Altamonte Springs, FL 32714

I am seeking a position in a professional working environment where I can demonstrate my extensive clerical and customer service skills to benefit the company.

More than 12 years of work experience in customer service. Experienced in processing accounts and applications, account setup, faxing requests and authorizations. Set up accounts, resolved customer issues.

Enthusiastic Leasing Consultant with 11 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Windows 2000

Excel

MicroSoft Word

Customer Services

Completed 440 Course for insurance license

Medical Billing and Coding

Quickbooks and Invoicing & Outlook & Yardi, OneSite, CRM System, Salesforce, RMA requests

Lease Agreements

Clear Communication

Collection Actions

Background Check Process

Leasing and Sales

Cash Handling

Concord Rents

Leasing/Assistant

06/2022 - Current

Communicates with residents about property issues

Coordinates with residents and third parties to address maintenance and facility needs

Assist with applications, rental payments, online portal, recertifications Process leases and renewals, eviction notices, credit. Assisted with the preparation and execution of lease documents for new tenants.

Maintained accurate records of tenant contracts, leases, and payments. Organized and updated tenant files on a regular basis. Conducted market research to identify competitive rental rates in the area. Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.

Winter Park Housing Authority

Occupancy Specialist

06/2021 - 06/2022

Process applications and review applicants' documents Run reports, Collect rental payments and deposits, Compliance, Phones, Tours, Marketing

Send requested information to section 8, Hud, HSN, Payment arrangements and extensions

Assisted with 4 different properties with applications and recertifications Worked remotely sometimes

Affordable housing & Public housing Processed leases and other Summary

Skills

Experience

documents for section 8 case workers in a timely manner PM Inspections for units.

24 -7 Intouch

Customer Service

06/2020 - 06/2021

Answered inbound calls for several brands

Answered daily emails

Data entry Processing clients request refunds/coupons Set up accounts

Worked remotely the entire job.

Career Strategies

Leasing Agent

01/2018 - 04/2020

Verified rental applications and backgrounds

Leased apartments, gave tours

Issued leases, renewals, move outs and move ins, inspections Bank deposits, processed payments, collected App & deposit fees. Hill Orthopedic

Centauri Health Solutions

06/2015 - 11/2018

Received incoming calls from clients and their attorneys, updated client information and medical information, sent MRIs to attorneys Contacted medical offices and hospitals to request patient medical records for chart review for the insurance companies

Updated patient information and processed invoices and verified credentials

Handled High Risk Adjustments, faxed requests and authorization. Orlando Housing Authority

Assistant/Occupancy Specialist

08/2010 - 01/2012

Received customers application & legal documents made copies and processed

Answered phones, screened calls, worked with online applications Processed section 8 & Hud Vash paperwork

Completed inspections for apartments

Processed and completed recertifications.

Batavia High School Rochester, NY

High School Diploma

Education and Training

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