Administrative Assistant Customer Service
Resume:
Antoinette M Best
Baltimore, MD 21234
*******@*******.***
I am a professional and committed employee with over ten years of administrative experience in a fast-paced environment, which includes court and legal settings. I have acquired strong interpersonal and communication skills plus the ability to handle multiple tasks efficiently and accurately. I am experienced in planning, organizing and problem-solving to complete multiple deadline-driven projects proficiently and on time.
Professional Experience
Administrative Assistant to CEO
September 2022 to Present – Greener Life Solutions, Inc.
data entry
inputting emergency awards
processing payments for approved claims related to mental health counseling,
shelter expenses
locksmith bills
generating written payment recommendations
delivering responsive customer service through telephone, in-person, and email
assisted claims examiners by preparing and distributing letters,
making calls to gather information related to claims,
providing support as required
Additionally, I played a key role in orchestrating the transfer of physical records to the archive.
Assistant Legal Claims Examiner
July 2018 to September 2022- Crime Victims Compensation Program, DC Superior Court
Created new claims and updated existing claims into CAS (Claims Assistant System), entering emergency awards, and entering payments
Scheduled and supported virtual education events using appropriate technology including, but not limited to, Zoom, Microsoft Teams, and Webex
Formed written memos with key information to the accounting officer and technician about claims and need for payment without grammatical error
Provided effective customer service in responding to telephone calls, in person and email inquiries from the public and court staff
Supported the Claims Examiners by staying abreast of new technologies to provide administrative and logistical support to enhance program efficiency
Prepared and distributed letters to customers via writing ensuring the design and layout were within division guidelines, pertaining to their claim
Mental Health and Habilitation Advocacy Program Advocate Case Monitor
August 2014 to July 2018- Mental Health and Habilitation Branch, DC Superior Court, Washington, DC
Managed confidential and sensitive matters daily
Received and route incoming calls from current and potential advocates, law clerks, and judges
Distributed correspondences throughout branch
Assisted in managing volunteer advocates which included monitoring training requirements and coordinating approval process
Arranged and conducted trainings for potential and current advocates
Reviewed and processed all potential advocate applications
Prepared bi-weekly reports and maintained excel spreadsheets that collected data for the Advocacy Program
Maintained electronic and paper files on all potential, current and vacated advocate
Provided observational feedback for current advocates
Preserved a calendar of appointments and trainings
Developed and implemented special projects to promote the program and assist in recruitment
Judicial Administrative Assistant
August 2008 to August 2014- Magistrate Judges’ Chambers, DC Superior Court, Washington, DC
Supported three Magistrate Judges simultaneously
Ascertained the nature of business for visitors or callers and referred them to the appropriate party or personally furnished authorized information, as necessary
Catalogued time and attendance for the Judges and law clerks in the MJ chambers
Completed necessary procedures and processes for incoming and outgoing law clerks which included scheduling for the receipt of new badge and law clerk training
Received, read, sorted, and distributed incoming correspondence
Coordinated conference rooms for judicial meetings and organized the purchasing of refreshments and the distribution during their meetings or trainings
Managed and coordinated the calendars for two judges
Composed new documents from oral instructions and draft for review
Made substantive grammatical corrections and formatting to existing correspondence and finalize for signature and mailing.
Docketed and filed court orders and other courts documents.
Prepared replies or responded to administrative matters following procurement procedures for securing supplies by requesting facility services
Managed office equipment, including securing toner and maintenance.
Maintained and distributed inter-office directory, making certain it was always updated timely
Staff Assistant
February 2004 to August 2008- Dept. of Youth Rehabilitation Services, Mayor's Services Liaison Office DC Government
Assisted the Director of the Mayor's Services Liaison Office (MSLO)
Managed day to day operations
Created and maintained the Access Database
Processed all incoming referrals
Responded to questions from Judges, attorneys, social workers, and other professionals as well as the public, which included connecting with the appropriate liaison for services
Created complex reports and charts for liaisons and judicial personnel
Scheduled meetings and appointments for all liaisons, as well as the Family Treatment Court Coordinator
Received and distributed correspondence, filing and maintained office supplies
Collected and reported on statistical data as it related to the use of the office
Distributed and displayed resources for the public and professionals
Maintained the operations and repair of the office equipment and ensured functionality
Legal Assistant
August 2003 to February 2004- Office of the General Counsel, DC Public Schools, Washington, DC
Assisted attorney advisors and other office personnel with document retrieval and distribution of disclosure statements
Inputted data into the system, and managed filing and scheduling for several attorney advisors
Handled all incoming subpoenas, making sure all documents are retrieved and sent to appropriate person in a timely manner according to the subpoena.
Routed all calls to appropriate personnel
Prepared and distributed all office memos
Fielded and directed all inquiries from the public and professional community
Education
High School Diploma: Meade Senior High School, Fort Meade, MD
Certification: Executive Assistant, Towson Stratford Business School, Baltimore, MD
Skills and Training
Advanced in Microsoft Office Suite and Gsuite Products
Outstanding communication and interpersonal skills
Outstanding time and employee management
Excellent composition, grammar, spelling, and editing skills
Exceptional skills in prioritizing tasks and taking initiative
Outstanding ability to use sound judgment along with effective decision-making skills
Proficient in problem solving and managing conflict according to organizational policies
Adaptable with both team and independent work
***References available upon request
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