Antoinette M Best

**** ******* *****

Baltimore, MD 21234

410-***-****

ad2si9@r.postjobfree.com

I am a professional and committed employee with over ten years of administrative experience in a fast-paced environment, which includes court and legal settings. I have acquired strong interpersonal and communication skills plus the ability to handle multiple tasks efficiently and accurately. I am experienced in planning, organizing and problem-solving to complete multiple deadline-driven projects proficiently and on time.

Professional Experience

Administrative Assistant to CEO

September 2022 to Present – Greener Life Solutions, Inc.

data entry

inputting emergency awards

processing payments for approved claims related to mental health counseling,

shelter expenses

locksmith bills

generating written payment recommendations

delivering responsive customer service through telephone, in-person, and email

assisted claims examiners by preparing and distributing letters,

making calls to gather information related to claims,

providing support as required

Additionally, I played a key role in orchestrating the transfer of physical records to the archive.

Assistant Legal Claims Examiner

July 2018 to September 2022- Crime Victims Compensation Program, DC Superior Court

Created new claims and updated existing claims into CAS (Claims Assistant System), entering emergency awards, and entering payments

Scheduled and supported virtual education events using appropriate technology including, but not limited to, Zoom, Microsoft Teams, and Webex

Formed written memos with key information to the accounting officer and technician about claims and need for payment without grammatical error

Provided effective customer service in responding to telephone calls, in person and email inquiries from the public and court staff

Supported the Claims Examiners by staying abreast of new technologies to provide administrative and logistical support to enhance program efficiency

Prepared and distributed letters to customers via writing ensuring the design and layout were within division guidelines, pertaining to their claim

Mental Health and Habilitation Advocacy Program Advocate Case Monitor

August 2014 to July 2018- Mental Health and Habilitation Branch, DC Superior Court, Washington, DC

Managed confidential and sensitive matters daily

Received and route incoming calls from current and potential advocates, law clerks, and judges

Distributed correspondences throughout branch

Assisted in managing volunteer advocates which included monitoring training requirements and coordinating approval process

Arranged and conducted trainings for potential and current advocates

Reviewed and processed all potential advocate applications

Prepared bi-weekly reports and maintained excel spreadsheets that collected data for the Advocacy Program

Maintained electronic and paper files on all potential, current and vacated advocate

Provided observational feedback for current advocates

Preserved a calendar of appointments and trainings

Developed and implemented special projects to promote the program and assist in recruitment

Judicial Administrative Assistant

August 2008 to August 2014- Magistrate Judges’ Chambers, DC Superior Court, Washington, DC

Supported three Magistrate Judges simultaneously

Ascertained the nature of business for visitors or callers and referred them to the appropriate party or personally furnished authorized information, as necessary

Catalogued time and attendance for the Judges and law clerks in the MJ chambers

Completed necessary procedures and processes for incoming and outgoing law clerks which included scheduling for the receipt of new badge and law clerk training

Received, read, sorted, and distributed incoming correspondence

Coordinated conference rooms for judicial meetings and organized the purchasing of refreshments and the distribution during their meetings or trainings

Managed and coordinated the calendars for two judges

Composed new documents from oral instructions and draft for review

Made substantive grammatical corrections and formatting to existing correspondence and finalize for signature and mailing.

Docketed and filed court orders and other courts documents.

Prepared replies or responded to administrative matters following procurement procedures for securing supplies by requesting facility services

Managed office equipment, including securing toner and maintenance.

Maintained and distributed inter-office directory, making certain it was always updated timely

Staff Assistant

February 2004 to August 2008- Dept. of Youth Rehabilitation Services, Mayor's Services Liaison Office DC Government

Assisted the Director of the Mayor's Services Liaison Office (MSLO)

Managed day to day operations

Created and maintained the Access Database

Processed all incoming referrals

Responded to questions from Judges, attorneys, social workers, and other professionals as well as the public, which included connecting with the appropriate liaison for services

Created complex reports and charts for liaisons and judicial personnel

Scheduled meetings and appointments for all liaisons, as well as the Family Treatment Court Coordinator

Received and distributed correspondence, filing and maintained office supplies

Collected and reported on statistical data as it related to the use of the office

Distributed and displayed resources for the public and professionals

Maintained the operations and repair of the office equipment and ensured functionality

Legal Assistant

August 2003 to February 2004- Office of the General Counsel, DC Public Schools, Washington, DC

Assisted attorney advisors and other office personnel with document retrieval and distribution of disclosure statements

Inputted data into the system, and managed filing and scheduling for several attorney advisors

Handled all incoming subpoenas, making sure all documents are retrieved and sent to appropriate person in a timely manner according to the subpoena.

Routed all calls to appropriate personnel

Prepared and distributed all office memos

Fielded and directed all inquiries from the public and professional community

Education

High School Diploma: Meade Senior High School, Fort Meade, MD

Certification: Executive Assistant, Towson Stratford Business School, Baltimore, MD

Skills and Training

Advanced in Microsoft Office Suite and Gsuite Products

Outstanding communication and interpersonal skills

Outstanding time and employee management

Excellent composition, grammar, spelling, and editing skills

Exceptional skills in prioritizing tasks and taking initiative

Outstanding ability to use sound judgment along with effective decision-making skills

Proficient in problem solving and managing conflict according to organizational policies

Adaptable with both team and independent work

***References available upon request

Contact this candidate