Julio Lock

**** ** **** ** *****: ad2sgv@r.postjobfree.com

Cape Coral, FL 33914 Cell: 239-***-****

Professional Summary:

I have more than 25 years of experience in IT Management, and my primary focus has constantly been developing and improving an organization's technology. I work closely with business leaders to develop a strategic technology plan and investment strategy that aligns with the business objectives. My experience also included maintaining and improving the applications and systems that support this business segment.

I have extensive experience providing support for on-site data centers and Azure cloud environments. I thoroughly understand all standard IT architecture, including network infrastructure, servers, storage, telecom, IP Phone Systems and Call Center Operations, data security best practices, and compliance and governance. My responsibilities in managing IT systems encompass overseeing vendors, IT assets, and cost management practices.

I created and oversaw the IT Capital and Operating Budgets as part of my financial responsibilities. My responsibilities also included searching for methods to reduce expenses through Cost Management procedures, which involved assessing all IT resources, such as Vendor Agreements, Software Licenses, Cloud Services, Telecom Services, and user-related assets.

I have experience managing IT staff, including network, infrastructure, helpdesk, developers, and education groups. I have developed best practice IT policies, standard operating procedures, and security and compliance. Furthermore, I have extensive knowledge and experience in meeting regulatory requirements for SOX, PCI, and HIPAA compliance.

Arietis Health LLC. May 2020 – October 2023

Director of Infrastructure and Operations

Arietis Health is a company that specializes in revenue cycle management. It has offices in Fort Myers, FL, Durham, NC, and Noida, India. The company was founded in May 2020 as a startup and has grown to employ over 950 people. As the Director of Infrastructure and Operations for this startup, my primary duties include setting up a 100% Azure environment that includes servers, storage, security, governance, remote access, and infrastructure, all in a cost-effective manner. Moreover, I have assisted in meeting SOC2/Type II, PCI Security Standards, and HIPAA Compliance requirements.

Responsibilities include:

Research, evaluate, and implement innovative technological solutions to enhance the company's use of technology.

The creation, implementation, and maintenance of the organization's Business Cognitively and Disaster Recovery Plan.

The creation and oversight of the IT Operational and Capital budgets.

The approval of all technology-related invoices and vendor relationships.

The project management of all high-level technology projects.

Manage all IT staff, which includes hiring, performance evaluations, and mentoring.

Create and maintain policies and Standard Operating Procedures for the IT department.

Support and maintain our Azure Cloud environment (infrastructure, servers, storage, and security), IP phone system, and call centers.

Accomplishments include:

I implemented a startup's entire technology infrastructure in Azure's cloud, including servers, storage, infrastructure, and security services.

Hired and built a Helpdesk and Network Team from scratch.

Implement best IT practices using ITIL guidelines by setting up Ticketing, Change Management, Asset Management, and Vendor Management.

Develop a cloud-based call center system with 50 agents across three countries.

Implemented Citrix Cloud to enable remote work for US and India users.

I helped in obtaining the PCI, HIPAA, and SOC 2 certifications.

Radiology Regional Center October 2017 – May 2020

Manager of IT Operations and Security Officer

Radiology Regional Center operates multiple facilities in Florida, with thirteen offices located in Lee and Collier Counties. As the IT Operations Manager, my primary responsibilities involved planning, designing, developing, implementing, and managing enterprise technology systems. In my role as the Security Officer, I am responsible for ensuring the confidentiality, integrity, and availability of all healthcare information systems by maintaining information security policies, procedures, and technical systems.

Responsibilities include:

Manager of IS Operations:

Develop and maintain the Radiology Regional Technology Plan.

Developed and maintained Radiology Regional IT Disaster Recovery and Business Cognitive Plans.

Develop IT policies related to the use and governance of data systems as appropriate.

Developed and managed the IT Operational and Capital budgets. The responsibility also included reporting and approving IT invoices.

Developed and managed multiple high-level technology projects.

Recommend and present new technological solutions to improve our company's overall technology.

Implement ITIL IT best practices throughout the IS Department.

Security Officer:

Ensure the ongoing integration of information security with business strategies and requirements.

Perform an Annual HIPPA Risk Assessment.

Responsible for implementing, managing, and enforcing information security directives governed by HIPAA.

Perform ongoing information risk assessment and audits to ensure that information systems are adequately protected and meet HIPAA certification requirements.

Work with vendors, outside consultants, and other third parties to improve information security within the organization.

Lead an incident response team to contain, investigate, and prevent future computer security breaches.

Schumacher Clinical Partners July 2005 – July 2017

Director of Network and Operations

Schumacher Clinical Partners purchased SymMetric Revenue Solutions, Inc. in June of 2016.

Schumacher Clinical Partners is a company located in Lafayette, LA, with ten offices across the United States. The company has a workforce of over 5,000 employees and more than 7,200 providers. During my time as the Manager of Datacenter Operations, my primary responsibility was to manage and maintain all the enterprise data center environments, servers, storage, SQL databases, and backups. I also oversaw a team of four Network Engineers/Administrators.

SymMetric Revenue Solutions is a subsidiary of ECI Health Care Partners (ECIHP), with over 325 employees and 1,500 physicians across offices located in Traverse City, MI, Fort Myers, FL, Brentwood, TN, and Paduka, KY. As the Director of Network and Operations, my main responsibility was to manage and maintain all technology and system-related issues. I directly supervised eight employees based in the US, who comprised the Helpdesk and Network teams, and three Network admins in India. Additionally, I was in charge of managing the programming and application groups. I reported directly to the Chief Information Officer and the company's owners.

Responsibilities include:

The management of the IT staff. This includes the Helpdesk, Network, and Programmers groups. In addition to our US-based team, I managed four network administrators from India who provided overnight coverage.

Responsible for the upkeep and stability of all technology systems throughout the organization. This included all Network Infrastructure, data & voice communications, phone systems and call centers, audio and video conference systems, and the medical billing image and workflow system.

Responsible for safeguarding the organization's data, including HIPAA and PCI information.

Responsible for all data management, including security, backups, and redundancy.

IT financial responsibilities included developing and managing the IT Capital and Operational budgets of three offices.

Manage all IT vendor relationships, including approving and managing all agreements and invoices.

Accomplishments include:

Improved IT disciplines and best practices by Implementing a Change Management process throughout the IT department. This process significantly reduced the number of incidents and unscheduled outages.

Implemented a Service Catalog to define services offered to the business. This included Incidents, problems, service request tracking, and reporting.

Implemented a reliable and user-friendly remote access environment, utilizing Citrix XenApp and XenDesktop. This environment supported over 300 remote users from the US and over 53 medical coders from India. This solution allowed SymMetric to use offshore coding while minimizing exposure to HIPAA information.

Performed a security audit, which included our client-facing in-house developed applications, internet access points, and firewalls.

I replaced the legacy PBX Phone system with a new VoIP ShoreTel phone system. This included the implementation of multiple call centers, remote VPN phones, web meetings and instant messaging, voice integration, and data integration.

Dramatically reduced operational expenses and minimized risk by implementing Wyse Thin clients instead of desktop PCs.

Provided multiple technical and business educational classes such as Project Management, SharePoint, ShoreTel Desktop Director, Use of PowerPoint, Data Security, organizing a Meeting, Employee Retention and Team Building, Presenting to Executives, and Disaster Preparation.

Played a crucial role in integrating ECIHP and Schumacher's networks and systems.

Successfully migrated 300 ECIHP users to Office365. This included migrating all on-premises Exchange mailboxes to Office365 and all user accounts and PCs to Schumacher's Domain.

Other duties include:

ECI Healthcare Partners Organization's Security Officer

Member & Chair of our ECIHP's Technology Committee

Chair of ECIHP's Disaster Recovery Committee

Member of SymMetric Management Committee

McCarter & English. LLP (Newark, NJ) January 2001 –July 2005

Director of Information Technology

McCarter & English is a law firm with over 750 employees, including 380 attorneys. The firm has offices located along the Northeast Corridor, including Hartford, Stanford, New York City, Newark, Philadelphia, Wilmington, and Baltimore. As the Director of Information Services, my primary responsibility was to manage and maintain all technology and system-related issues, which included both telecom and computer systems. I directly led a team of twenty-five IT staff who comprised the IT Department. I reported directly to the firm's Chief Operating Officer (COO).

Responsibilities included:

Responsible for the upkeep and stability of all technology systems for all seven offices, including all data and voice services.

Manage all technology vendor relationships. This included creating requests for proposals, analyzing bids, selecting vendors, and contract negotiations.

Preparing and managing the firm's technology budgets. This included all capital and expense accounts.

Managed all technology IT groups, including the Application Support team, Litigation Support, Development, Networking, Education, and Helpdesk teams.

Chaired our Technology and Disaster recovery committees. Member of our Litigation Support, Marketing, and Firm Expansion/Growth Committees.

Maintain up-to-date knowledge of managerial and technical offers in the marketplace, focusing on the legal community.

Accomplishments included:

Successfully managed the startup of four new offices in four different states. This included offices in New York City, Hartford, Connecticut, and Baltimore. Managed three mergers, which involved both data and cultural blending. Also, we successfully relocated five existing offices to new locations.

Successfully managed and implemented various projects such as moving from Novell's NDS to Microsoft Active Directory network, migrating from Novell's GroupWise to Microsoft Exchange, migrating from PCDOCS to iManage Document Management System, implementing LegalKey Conflict System, CPI's SQL IP Docketing system, records management systems, and Equitrac Collection System.

I converted accounting/financial systems from CSM to an Elite Accounting Enterprise System.

Successfully implemented Citrix Xen Application throughout our enterprise, providing remote access to all applications. Implemented EMC Clarion SAN solution, introduced and implemented Blackberry wireless devices, video conferencing to all offices, and multi-function digital copiers.

Vendor Selection and development of our in-house reprographic and coding department. This was part of our Litigation Support Team, which also set up remote war rooms during various litigation cases.

Implemented a digital phone system. Migrated from Nortel PBX to a Cisco IP phone system.

Gibbons, Del Deo & Dolan, (Newark, NJ) October 1989 – December 2000

Director of Information Systems & Senior Network Administrator

Gibbons, Del Deo & Dolan is a company with over 250 employees and 150 attorneys. I was responsible for managing the information technology services for the company's Newark, NJ, and New York City, NY offices. Gibbons has over 150 attorneys and 250 users. My job involves managing and maintaining all technology and system-related issues, including phone and computer systems. I directly manage ten people who make up the IT Department, which includes the Helpdesk, Network, Programmers, and Litigation Support team. As the IT Manager, I report directly to the firm's Chief Operating Officer (COO).

Responsibilities include:

Responsible for the upkeep and stability of all technology systems for all three offices, including all data and voice services.

Manage all technology vendor relationships. This included creating requests for proposals, analyzing bids, selecting vendors, and contract negotiations.

Preparing and managing the firm's technology budgets. This included all capital and expense accounts

Litigation Support Databases

Upkeep of the firm's accounting system

Accomplishments include:

Built an Information Services department from the ground up consisting of Helpdesk, Networking, Application, and Litigation support groups. A formal service ticketing system was also introduced to help manage service requests.

Project Manager during migration from our Wang Accounting System to CMSOpen Financial System. This included timekeeping, billing, and financial information conversion.

Successfully implemented electronic faxing, MDY's Record Management System, and Litigation Notebooks, which helped build scanning and coding groups.

Successfully managed projects such as our Y2K readiness, Disaster Recovery, and Business Continuity, buildout of a new office in Manhattan, and various remote war rooms during active court cases.

Education

DeVry Technical Institute 1984-1987

Computer Information Systems Technology Degree

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