Real Estate Customer Service

Gary L. VanderWerf

641-***-**** ***************@*****.*** 2304 Parrish Street, Cedar Falls, IA 50613

Summary

I am a customer service oriented professional looking to improve efficiencies within a company or office atmosphere by working to achieve the goals of an organization. My background has been in finance and real estate for the past 30 years. The experience I bring will make others more engaged in their roles for success.

Experience

First Security Bank & Trust Company Charles City, Iowa

Vice President Consumer Lender April 1993 - December 2003

The main responsibility was to increase the consumer loan portfolio and to also reduce loan losses by the following accomplishments.

Created strong relationships to cross-sell bank products through required training.

Used cross-selling opportunities as part of our salary structure.

Required to have annual reviews with upper management to put together goals for selling and increasing the loan portfolio through education and training.

Made weekly phone calls and visits to delinquent loan accounts. Reduced delinquency 10-15% annually.

Performed repossessions and made court appearances to help reduce bank losses.

Put together legal documentation for wage garnishments.

Performed in-house real estate appraisals and lien searches for the Real Estate Department. Averaged 15 to 20 appraisals each year for four years.

Attended monthly bank training sessions to review existing bank products and learned about and helped create new bank products for cross-selling.

Floyd County Assessor Charles City, Iowa

Appraiser/Deputy Assessor December 2003 - December 2015

The main responsibility was to locate, list, and value all real property for taxation purposes. Achieved the following accomplishments.

Reviewed all property in the county and in all of the towns in Floyd County between August and February each year by using our permitting system for new construction.

Drove and inspected 1500 properties in the County between August and March every year. Our inspections are important in order to make equitable values for new notices to be mailed out by April 1st by picking up all new construction and also verified sales for equalization efforts every two years.

Valued all residential, commercial, industrial, and agricultural properties each year.

Reported biweekly to the Assessor of any problems or issues regarding taxpayers or valuations.

Made sure that continuing education requirements were being met by attending classes and/or seminars or conferences to stay eligible for all Deputy duties.

Floyd County Assessor Charles City, Iowa

County Assessor January 2016 - November 2022

Perform the administrative side of the job by managing people and their time more efficiently. Accomplishments are as noted.

Created opportunities to advance co-workers for more job responsibilities.

Encouraged staff for more education chances to attend classes for continuing education.

Communicated with City Administrators, mayors, attorneys, and County Supervisors for projects, including future projects. Estimated valuations for TIF projects.

Become more active in our State Association of Assessors to stay on top of recent legislation and any changes to our industry by being involved in committees for education and legislation.

Created and adopted annual budgets for salaries and expenses to help run the office.

Implemented annual budget meetings and Public Hearings regarding proposed changes each year to our budget.

Set up meetings and agendas for my Conference Board and Board of Review sessions regarding budgets and valuation appeals by taxpayers.

Reported annually to my Conference Board what changes occurred the previous year and to convey upcoming changes that need to be addressed.

Maintained education requirements during the 6 year appointment to remain eligible for Assessor duties and responsibilities.

Performed fieldwork by using the City and County permitting system to verify new construction or any change to properties. Performed inspections and verified sales information for residential, commercial, industrial and dual classed properties. I was responsible for 4,500 parcels in Charles City, 70 dual classed parcels, over 200 commercial and industrial parcels.

Cedar Falls School District Cedar Falls, Iowa

Paraeducator September 2023 to Present

Perform duties to help assist teachers with students’ learning capabilities in reading, writing, mathematics, and help during lunch and at recess. I primarily stayed in the Cedar Falls Elementary grades because of the tremendous need for paraeducators in grades 1 through 6.

Duties included working with students that had learning disabilities; such as autism, AD/HD, non-verbal and assisting those that have Down Syndrome.

Directed students to other teachers' rooms for other learning opportunities.

Follow class schedules for students and help the teacher with his/her lesson plan for the day and/or week.

Skills

Customer Service Experience, Time management, Using updated technology for annual valuations, Staying on top of industry needs through communication and training. Mentoring and training of staff and colleagues, Using the Geographic Information System for mapping. Microsoft Word and Excel usage and knowledge

Education

Ellsworth Community College Iowa Falls, Iowa

Education August 1980 to May 1982

Graduated with an AA degree.

University of Northern Iowa Cedar Falls, Iowa

General Business August 1982 to May 1987

Graduated with a BA in General Business.

References

Bruce Hovden - Former boss at Floyd County

Phone 641-***-****

Email **********@*****.***

David Jarvill - Former coworker at First Security Bank and Trust

Phone 641-***-****

Email ********@***********.****

John Paulus - Former coworker at First Security Bank and Trust

Phone 641-***-****

Email *******@***********.****

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