Tammie Itzka

ad2sfo@r.postjobfree.com 425-***-****

Skills

• Professional

• Adaptable

• Collaborative

• Organized

• Self-Directed

• Adept Customer Service

• Familiar with CRM

• Microsoft Office Suite

• Data Entry (65 WPM)

Experience

AD Systems, Everett, WA October 2020 to November 2023 Customer Service

• Interpreted construction documents, estimates, door quotes and project contact info sent from Sales for new project entry into Microsoft D365, assigning to project managers by territory

• Assisted customers via phone and email by answering product questions, providing parts, warranty and local reseller recommendations

• Diffused customer frustrations with empathy, rapport and diligence to problem solve

• Partnered with Customer Service counterpart to process parts replacement & warranty orders in a dedicated Customer ticket application and covered each other’s desk when out of office PCE Pacific, Bothell, WA October 2018 to July 2020 Order Administrator

• Supported 3 Channel Sales Managers by processing a high-volume of customer Purchase Orders, and follow up including order status and delivery

• Prioritized workload by urgency and shifting priority, support team members with order volume backlog and collaborate with other departments to correct order issues

• Ensured accurate and timely transfer of order information to Accounting for customer invoicing and initiate the returned goods process for customers when necessary

• Communicated effectively with Channel Partners, all organization levels and customers

• Assisted internal and external customers with strong interpersonal and customer service skills The Mine, Kirkland, WA June 2017 to March 2018

Commercial Account Executive-Design Team

• Cultivated and maintained relationships with new and existing CRM clients

• Worked on interior design projects from concept to completion by sourcing product and providing competitive pricing

• Created personalized floor plans and product presentations for design concierge retail clients

• Negotiated pricing with manufacturers and vendors to maximize company revenue

• Monitored order activity from start to finish to ensure timely delivery Ethan Allen, Lynnwood, WA December 2016 to May 2017 Design Consultant

• Pre-qualified client needs and offered informed product recommendations within budget

• Provided in-home consultations on demand and presented curated design solutions

• Actively pursued product training and sales workshops to grow knowledge of industry trends, enhance sales skills and conducted several trainings

• Developed client trust by providing consistent communication, updates, answering questions and allaying concerns

• Participated in team rotation of covering front desk reception tasks Micro Focus, Seattle, WA August 2015 to December 2016 Partner Support & Order Operations Representative

• Processed North/Latin America software license and maintenance orders. Collaborated with channel partners, sales, compliance, contracts and finance teams to ensure policy adherence

• Assisted colleagues and channel business partners in creating quotes for the customer

• Navigated and added documentation in JDE Production and Siebel/Pivotal CRM applications

• Answered inbound customer and channel business partner telephone calls and emails to a high customer service standard

• Provided information on pricing, product availability, license tracking, ordering information, and follow-up service for orders placed to internal and external customers

• Built strong and lasting relationships with colleagues and channel business partners Education

Associate of Applied Arts, Interior Design, Bellevue College, Bellevue, WA

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