Rhonda Knight, BA, CSM

Palm Bay, Florida, United States

ad2sf4@r.postjobfree.com

636-***-****

linkedin.com/in/rhonda-k-17119bb1

Summary

Results-oriented IT Infrastructure and application development project manager. Experience with standard project management methodologies, Agile methodologies and JIRA board management. Develops detailed project plans, including timelines, resource planning, and milestones. Experience with leading and developing cross-functional teams fostering a positive, collaborative and high-performance team environment. Assigns tasks and responsibilities ensuring team members are accountable for deliverables. Manages multiple projects identifying potential risks and developing mitigation strategies. Monitors project progress and tracks key performance indicators (KPIs). Proactively identifies and resolves project issues and bottlenecks. Excellent communication, interpersonal, motivational and analytical skills. Cultivates solid relationships with clients, coworkers and strategic partners including executives. Experience

Project Manager

SMTC Corporation

Nov 2022 - Jan 2024 (1 year 3 months)

Managed infrastructure and application IT projects and initiatives nation-wide. Managed large-scale concurrent projects as well as smaller initiatives. Worked with the development team in the role of Scrum Master leading daily meetings assisting the team with managing priorities through a DevOps Kanban board. Created and presented AGILE and Scrum training for the development team. Created a PMO department instituting policies, documents and training, adhering to project management best practices.

Managed projects in Excel and Microsoft Office.

Mitigated risks when managing projects to ensure projects were delivered within budget and on time. Conducted weekly project status meetings for key projects. Provided a weekly status summary presentation of all IT projects for team members including upper management.

Managed all project documentation in Microsoft Teams and SharePoint. Participated in interviews when hiring needed staff. Scrum Master, Project Manager

Colibri Group

May 2022 - Nov 2022 (7 months)

Managed and fulfilled the role of Scrum Master for the development team. Led daily standup meetings which entailed the management of projects and workload for the development team through JIRA board management setting up tasks, swim lanes, sprint planning, and retrospectives balancing workload amongst team members. Conducted candidate interviews when additions to the team were necessary. Managed priorities driving projects and/or initiatives to completion. Worked with stakeholders setting up roadmaps and deadlines. Senior Project Manager

Ascension Technologies Inc.

Aug 2021 - Oct 2022 (1 year 3 months)

Operated within the existing PMO.

Adhered to project management best practices.

Managed projects through Smartsheet and documents through Google Suites. Managed large-scale concurrent projects.

Operated within a Hybrid Waterfall and Agile environment. Set realistic project end dates for teams working on a project. Worked with internal resources managing tasks, workload, and communication. Mitigated risks when managing projects ensuring projects were delivered within budget and on time. Conducted weekly status meetings with vendors, internal teams, and outside contracted resources. Provided weekly status summaries to all team members including upper management. Managed and cataloged all project documentation in Google shared drive. IT Project Manager

Stifel Financial Corp.

Jul 2019 - Oct 2022 (3 years 4 months)

Operated within the PMO and an AGILE environment.

Adhered to project management best practices.

Created and managed project plans in Excel.

Conducted daily stand ups with the development team and infrastructure team through JIRA boards. Managed concurrent projects and mitigated risks adhering with budgets and realistic timelines. Worked with internal resources managing tasks, workloads, and communication. Manage large scale projects and implementations with development and infrastructure teams. Provided weekly status summaries to IT management. Managed and cataloged all project documentation in SharePoint. Project Manager/Coordinator

Monsanto Company

Jan 2018 - Jul 2019 (1 year 7 months)

Adhered to project management best practices.

Monitored projects and initiatives Excel.

Managed large scale hardware upgrades including Canada, US, and Mexico. Worked with Regional Site Coordinators to manage 3 local sites, 40 primary and 130 sub company sites that were supported by local service support technicians. Rhonda Knight, BA, CSM - page 2

Managed technician workloads and travel.

Supervised schedules, timesheets and PTO of localized technicians. Considered risk when managing hardware upgrades for specialized applications used by lab scientists ensuring little to no disruption during planting and harvest seasons. Conducted all communications and presentations for senior management and other stakeholders. Tracked and updated project management tools while monitoring target dates and budget allocations. Composed technical process documentation for technical support staff to use while onsite performing installations.

Project Coordinator

LMI Aerospace - A Member of the Sonaca Group

Sep 2017 - Jan 2018 (5 months)

Adhered to project management best practices.

Managed project plans in Excel.

Directed available resources for technical work.

Managed Infrastructure, application upgrade, and equipment upgrades. Conducted all communications and presentations with vendors and internal business partners. Coordinated vendor resources and internal resources for project work. Tracked and updated project management tools while monitoring target dates and budget allocations. Composed technical process documentation for technical support staff to use while performing installations.

Business Systems Consultant / PMO

Wells Fargo Advisors

Aug 2016 - Sep 2017 (1 year 2 months)

Worked within the Managed Resource Management organization focusing attention on project demand. Worked with Project Manager leaders selecting PM resources for specific project management work. Worked very closely with suppliers and vendors fostering a positive and trusted relationship. Tracked managed resources length of service contracts. Tracked all managed resources’ required training deadlines in order to meet company compliance standards.

Composed SharePoint documents with policies and procedures content. Sr. Information Security Auditor

CenturyLink Business for Enterprise

Mar 2014 - Sep 2015 (1 year 7 months)

Performed auditing tasks to support various certifications to ensure customer compliance within technology security industry standards.

Rhonda Knight, BA, CSM - page 3

Assisted the lead security auditor for the SSAE 16 SOC 1 report by collecting data from various business units on their existing internal controls which were utilized during the delivery process of services to the customer.

Assisted the lead security auditor for the SOC 2 report by testing controls to report on the operational effectiveness during a specified time in the year. This was often done through onsite audits at the company’s national data centers. This report included evaluating information systems relevant to security, availability, processing integrity, and confidentiality. The datacenter visit task was key in making sure that all of CenturyLink’s data centers across the globe maintained their high level of security compliance. Project Manager

Winning Technologies Inc, Woman Owned Veteran Business Jun 2013 - Mar 2014 (10 months)

Adhered to project management best practices. Managed project plans in MS Excel. Worked with engineers for all installations, scheduling, planning and monitoring projects until completion.

Performed troubleshooting when issues arose with the customers' current services and during the installation process of new services.

Worked with customers and engineers daily as well as performed onsite assistance during installations when warranted.

Project Manager- Customer Account Manager

CenturyLink Business for Enterprise

Nov 2004 - Mar 2013 (8 years 5 months)

Led end to end customer facing project implementations to official hand off to the customer support desk for managed hosted environments for customers ranking in the top 100. Managed client expectations and provided executive project reporting by conducting weekly meetings with customers’ IT management teams.

Created and maintained customer specific infrastructure build documentation and Visios to be used by the support desk during troubleshooting customer environmental performance issues. Worked with sales and engineering teams to meet company goals by identifying customer growth opportunities.

Prepared and delivered executive presentations for internal stakeholders, as well as providing specific presentations during on-site visits to customer executives. Rhonda Knight, BA, CSM - page 4

Education

Lindenwood University

Bachelor's degree, Communications Management with focus in Information Technology

2004 - 2008

My educational focus was both on written and public communications, featured public speaking presentations as well as including the writing and delivery of training manuals. Participated in information technology classes studying the build of desktop computers and instruction of technology methodologies.

Licenses & Certifications

VMEdu Inc.

Certified ScrumMaster (CSM)

Skills

Project Management • Project Planning • Project Stakeholder Management • Strategic Communications

• Cross-functional Collaborations • Team Leadership • Change Management • Infrastructure Projects • Software Project Management • Presentation Skills

Rhonda Knight, BA, CSM - page 5

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