IRINA NERSESYAN

Experienced & Result-Oriented Claims Adjuster

PROFESSIONAL PROFILE

Determined and resourceful claims Adjuster with experience in streamlining insurance claims in the most efficient manner. Adept at examining estimates and determining policy coverages. An Adjuster that possesses the needed qualification to streamline claims designated and diligently communicate with the Insured, Agents, Vendors, and other third parties while handling multiple assignments. Currently seeking a claims adjusting position to effectively inspect, facilitate solutions, create estimates, and implement positive changes to achieve sustainability and growth in challenging conditions.

425-***-****

ad2sei@r.postjobfree.com

Frisco, TX

https://www.linkedin.com/in/irina-nersesyan-832002215/

LICENSES

Texas #2834184

Alabama #300-***-****

Florida #W911376

Georgia #3560384

Indiana #3920053

Kentucky #DOI-1286767

Louisiana #1026414

Minnesota #40874742

Mississippi #10895533

Oklahoma #300-***-****

South Carolina #20319691

Utah #994505

Vermont #300-***-****

Wyoming #56152

CERTIFICATIONS

State Farm Auto

State Farm Property

Xactimate Level 1

CORE COMPETENCIES

Strategic Leadership

Policy Management

Claims Handling and Investigations

Regulatory Compliance

Liability Exposure Evaluation

Automotive Industry

Confidential Records Management

Insurance Regulations

Strong Communication Skills

Great Interpersonal Skills

Research Skills

WORK EXPERIENCES

Independent Insurance Adjuster Oct 2022 – Aug 2023

Crawford Catastrophe Services

Facilitated document preparation and payment disbursement under the guidance of Total Loss, ensuring accurate and timely transactions.

Collaborated within a team setting, liaising with external entities such as financial institutions and salvage vendors to expedite document processing procedures.

Engaged proactively with clients and external stakeholders to procure essential documentation as a claim associate.

Efficiently managed and processed high volumes of claims, consistently upholding a standard of excellence in customer service delivery.

Diligently interacted with policyholders, claimants, and other stakeholders, offering assistance, answering questions, and guiding them through the claims process.

Entrepreneur Seller Oct 2012 – Oct 2022

Self-Employed Frisco, TX

Established, expanded, and operated a successful six-figure business with a primary focus on delivering exceptional customer service, driven by personal commitment and a robust work ethic.

Orchestrated the online buying and selling of goods through third-party sales platforms, primarily leveraging Amazon.com.

Effectively managed inventory organization, photography for sales listings, as well as the seamless handling of returns and customer inquiries.

Bookstore Manager Jun 2019 – May 2021

Friends of Richland Public Library Richland, WA

Directed comprehensive book operations, encompassing tasks such as book donations, meticulous sorting, and efficient sales management.

Offered training and supervised a team of dedicated volunteers, ensuring smooth operations.

Diligently maintained and updated policies and procedures to optimize efficiency and compliance.

Oversaw the systematic rotation of inventory and orchestrated effective publicity efforts for events.

Prepared comprehensive reports that include photographs, measurements, witness statements, and other relevant evidence.

EDUCATION

Insurance Adjusting

MOCAT - Nixa, MO

Sept 2022

Completed MOCAT Adjusters training course with scoping, and basic Xactimate training, identify damage and repair vs. replace, photo import, sketch interiors, roofs, staircases, exteriors, multi-story, and basic line-item entry with macro development, graphical estimating, and Sketch.

Bachelor of Arts in Psychology

Fresno Pacific University • Fresno, CA

May 2005

CORE COMPETENCIES

Service Orientation

Conflict Resolution

Team Player/Management

Customer Service/Satisfaction

Operational Efficiency

Risk Assessment & Mitigation

Damage Estimating

Property/Auto Claims

Time Management

Safety Consciousness

Bilingual (Russian)

Xactimate

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