Kristin Eckenrode

716-***-**** • ad2se2@r.postjobfree.com

Office Manager/Administrative Assistant with 20+ years of experience providing exceptional support to organizations and leaders. Meticulous and highly organized with a drive to exceed expectations. Adept at utilizing critical thinking skills to prioritize daily work, consistently achieve goals, and deliver exceptional results. High integrity, a solid work ethic, and quick to adapt.

Skills

Office 365: Word, Excel, Outlook, Publisher • Google Suite: Google Drive, Gmail, Google Calendar, Google Forms, Google Meet • Canva • Excellent time management skills • Conflict Management • Written & Oral Communication • Document processing • Recordkeeping • Database Maintenance • Report Creation & Preparation • Customer Service

Experience

JULY 2005-OCTOBER 2023

Office Manager The Training Edge Williamsville, NY

Managed frontline communication with prospective, current, and former students in-person, by phone and email, and through online lead generation and management site.

Created, processed, and distributed documents for events, staff, and student communication.

Administered bookkeeping functions for staff payroll, student contract management, retail sales and services, and internal/external events.

Managed in-house retail shop, including planning, ordering, and maintaining stock, corresponding with all vendors, filling and distributing incoming orders, creating and organizing monthly sales, and all related daily and monthly reports.

Trained and supervised new front desk staff members, providing ongoing guidance and coaching.

Responsible to handle challenging situations that arose during student class times and after-hours.

Provided administrative support to all departments.

Participated in weekly management meetings.

Maintained database of confidential student membership information.

Addressed any issues with billing service and student management software company.

MAY 2008-MAY 2013

Administrative Assistant Dr. Michael Vilardo East Amherst, NY

Greeted patients in a professional manner while managing multiple tasks simultaneously.

Managed incoming calls.

Created daily patient schedules for doctors according to their stated requirements.

Scheduled appointments and maintained and updated appointment calendars.

Organized and maintained filing system for patient charts and pertinent accompanying documents.

Maintained strict confidentiality policies through document handling and correspondence with other physicians' office staff.

Worked directly with staff in adjoining office to meet patient and physician needs.

Performed data entry and administrative duties such as filing, scanning, and copying documents, and entering new patients into medical database.

OCTOBER 1993 – JULY 1995

Administrative Assistant to Nutrition Director Roswell Park Cancer Institute Buffalo, NY

Answered incoming calls, directed inquiries to appropriate personnel, responded to patient and physician requests in a timely manner.

Prepared and organized all monthly reports for department director.

Managed data entry into hospital database for use by the department, and performed bookkeeping tasks such as organizing and maintaining filing system for department director.

Provided administrative support to management staff, including scheduling meetings and appointments, and creating and distributing correspondence to other departments within the organization.

Proofread and edited correspondence and confidential documents prior to submission or distribution.

Education

Associate of Science, Administrative Assistant Alfred State Alfred, NY

References

Available upon request

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