ANNETTE SPAND-FORDE

917-***-**** Cell Phone

ad2scg@r.postjobfree.com

QUALIFICATIONS:

Efficient, organized, and proactive Senior Administrative Assistant with over 22 years in the NYC Police Department. Excellent communication and interpersonal skills. Ability to work well under pressure, and able to handle multiple assignments. Strong customer service and motivated timekeeper. Welcome new challenges and committed to exceeding expectations. Technical Skills: Type 45 WPM; Proficient in MS Office (Outlook, Word, and Excel)

New York City Police Department, New York, NY, February 1999 – December 2021

Senior Police Administrative Assistant

Provided Administrative Assistant to Six – Twelve Subordinates

Supervised Gun Licensing Renewal Section.

Collected various forms to complete business license applications.

Answered and responded to numerous telecommunication inquiries.

Prepared complaints, letters, and memos.

Sort and distributed mail.

Responded to emails in a timely fashion.

Entered time entries, vacation, and sick leave into the system.

Operated a variety of office equipment such as computer, copier, scanner and fax machine.

PROFESSIONAL EXPERIENCE:

WEGMANS, Harrison, NY, February 2020 – May 2021

Customer Service/Cashier

Responsibilities include but not limited to the following:

Provided exceptional customer service including actively greeting customers.

Processed all customer sales transactions, tendering cash, credit, and open account information according to policy.

Verified credit acceptance by reviewing and recording driver’s license number.

Responsible for solving customers complaints and providing information regarding products.

Listened attentively to caller needs to ensure a positive customer experience.

EDUCATION:

Essex Community College

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