Social Media Customer Service

Stephanie Moorhead Irby

*** ****** **** ********, ** 29621 864-***-**** *********@**********.***

PROFILE

I am a highly self-motivated professional with 9+ years of business experience with a strong background in event planning and social media management. Throughout my career as a local growing business owner, I have an extensive marketing skill set and developed a reputation for delivering outstanding customer service and building strong relationships.

EMPLOYMENT HISTORY

Anderson County August 2023- Current

Assessor’s Office Anderson, SC

●Keying ATI and sales information daily

●Customer service needs daily and counter duties at the front desk

●Answering the phone & directing to the right department

Owner, Smoore Designs May 2014 - July 2023

Boutique & Salon Anderson, SC

●Establish as Anderson’s best hometown women’s boutique 2018-2021

●Coordinate daily marketing and promotional materials for events

●Maintain customer relationships via in person, live sales, email, and social media

●Oversee all social media management via multi social media platforms, email marketing, text marketing, and face-to-face marketing

●Conduct weekly payroll and accounting reports

Staples Advantage July 2013 – Aug. 2014

Sales Consultant Columbia, SC

●Business sales consultant

●Broke the southeast record for new accounts created

●Hit weekly call goals, set appointments, follow through with setting up new accounts

EDUCATION

Clemson University Aug. 2010 - May 2013

Bachelor of Science in Marketing

ACCOMPLISHMENTS

●Plan annual Gala for Foothills Alliance (non-profit event) raising over $30,000 for Save the Children

SKILLS

●Strong Microsoft office skills and database software for inventory

●Excellent oral and written communication skills

●Exceptional organization and time management skills

●Keen attention to detail

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